Proactive and goal-oriented professional with excellent team leadership, staff management and problem-solving skills. Known for integrity, reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Area Manager
ASA International Kenya Limited
01.2025 - Current
Supervising and supporting operations across five branches, ensuring consistent performance, compliance and profitability.
Providing leadership and mentorship to branch managers and field officers through regular trainings, performance reviews and team motivation.
Driving loan portfolio growth and maintaining high portfolio quality by monitoring PAR and enforcing credit policies.
Overseeing credit approvals within the delegated limits and ensuring strict adherence to internal controls and risk management procedures.
Conducting regular branch audits, ensuring compliance with regulatory and operational standards.
Preparing and presenting area-wise targets and performance, and strategic recommendations to top management.
Spearheading initiatives that improve operational efficiency, cost control and digital adoption across branches.
Fostering strong community and client relationships, enhancing brand reputation and customer satisfaction.
Branch Manager
ASA International Kenya Limited
01.2019 - 01.2025
Staff management including supervision of daily staff activities in the branch, utilizing their skills accordingly and taking appropriate measures to identify and work on their weak areas.
Selecting a working area through proper field and market analysis.
Ensuring proper maintenance of financial records, documentation and internal controls.
Overseeing loan appraisal, disbursement and recovery processes in line with credit and audit policies.
Promoting a strong culture of integrity, accountability and compliance within the branch
Monitoring loan portfolio quality and managing credit risk to minimize defaults and maintain healthy PAR levels
Conducting regular internal audits and compliance checks to ensure adherence to institutional policies and regulatory requirements.
Ensuring that set targets are achieved, and if not take necessary action to ensure maximum productivity is achieved.
Establishing good relationships with the local administration, government and non-governmental institutions and the society in general.
Coordinating with internal and external auditors during branch audits and implementing audit recommendations.
Assistant Branch Manager
ASA International Kenya Limited
07.2018 - 12.2018
Marketing the company’s products to potential clients.
Client selection, assessment, recruitment and loan appraisal.
Managerial duties in case of the Branch Managers’ absence.
Loan Officer
ASA International Kenya Limited
04.2017 - 06.2018
Marketing the company’s products to potential clients.
Client selection, recruitment and verification.
Group loans appraisals.
PAR management by ensuring 100% loan instalment collection.
Overdue loan recovery.
Ensuring prompt and polished customer service to ensure customer retention without losing them to other lenders.
Customer Service Executive at Call Centre International Kenya Limited (CCI Kenya)Customer Service Executive at Call Centre International Kenya Limited (CCI Kenya)