Nicholas Musau
Nairobi
Summary
Results-driven Information Technology Leader with 20 years of experience in hybrid infrastructure, cybersecurity, and business applications. Delivered technical solutions that improved customer satisfaction and operational efficiency. Managed complex systems and projects, leveraging diverse methodologies to create innovative business solutions. Expertise in cloud computing, cybersecurity, and project management, emphasizing effective communication and problem-solving to achieve team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Manager
Basigo LTD
Nairobi
10.2024 - Current
- Managed IT infrastructure, ensuring optimal system performance and reliability.
- Led cross-functional teams to implement technology solutions for business needs.
- Developed IT policies and procedures to enhance operational efficiency and security.
- Oversaw software deployment, training staff on new systems and applications.
- Evaluated emerging technologies to recommend upgrades and system improvements.
- Monitored network security protocols to safeguard company data and systems.
- Facilitated vendor negotiations, optimizing service contracts to enhance technology cost-effectiveness.
- Collaborated with cross-functional teams to identify system requirements and enhancements.
- Oversaw integration of third-party applications with existing ERP software solutions, ensuring seamless functionality.
IT CONSULTANT - Independent
KALIMERA AFRICA LTD
Nairobi
10.2022 - Current
- Developing and enforcing robust cybersecurity policies, data governance frameworks, and compliance prtoocols to safeguard sensitive information across global IT infrastructure.
- Provided comprehensive IT services and support, ensuring seamless operations through 24/7 monitoring and rapid incident resolution across networks
- Analyzed client IT needs and developed tailored technology solutions.
- Spearheading end to end procurement of IT hardware, software, and services, optimizing cost efficiency without compromising quality and scalability
- Collaborated with cross-functional teams to implement innovative software systems.
- Conducted training sessions for clients on new technology tools and systems.
- Delivered training and ongoing support to users, enhancing adoption and effective use of new technologies
- Evaluated existing technology infrastructure and recommended improvements.
- Provided technical guidance to clients regarding the selection, implementation, and use of software applications.
HEAD OF INFORMATION TECHNOLOGY
ELEPHANT HEALTHCARE LTD
Nairobi
08.2020 - 10.2022
- Overseeing all IT operations and infrastructure.
- Developing, implementing, and evaluating IT projects in line with organizational objectives.
- Identified vulnerabilities and opportunities for upgrades and improvements.
- Proposing strategic solutions and recommending new systems and software.
- Liaised with departments to determine and address IT needs and requirements.
- Establish partnerships with telcos, hardware providers, and fintech companies that improve operational efficiency
- Preparing financial budgets and performance reports.
- Building and maintaining relationships with external advisors and vendors.
Director of Information Technology
ANDELA
Nairobi
03.2018 - 08.2020
- Design and implement network infrastructure to support hundreds of engineers located in each of the centers to offer secure and seamless internet connectivity to our customers located mainly in the US, Europe and Asian continents.
- Design and develop a IT security infrastructure and policies to support operations with our hundreds of customers located mainly in USA, UK, South Korea among others
- Developed and operationalized IT strategy aligned with company objectives.
- Evaluated business and client requirements, adopting technology solutions that fulfilled stakeholder needs.
- Protected corporate and partner data by implementing best practices and tools such as IAM, DLP, and Firewalls to prevent data leaks.
- Develop and drive enforcement of relevant IT related policies across the company; Maintain up-to-date, accurate ICT systems & process documentation, including user guides.
- Implementation and sustaining of International standards such as ISO and SOC
- On infrastructure, accountable for the provision of all ICT infrastructure systems design and expansion to new territories & support services while ensuring 24/7 availability & direct network support for both cloud and locally hosted systems.
- Reviewed IT networks and systems continuously, recommending capacity improvements to support ongoing operations and future requirements.
- Maintain communication systems including email, messaging, video conferencing etc ensuring innovative, effective and practical solutions whilst obtaining best value.
- Maintain an awareness across the company on new technologies and requirements.
- Provided IT support for hardware and software, serving as the technical escalation point for unresolved issues.
- Trained and evaluated IT staff, coaching them to meet changing technical requirements and new projects.
- Budgeting both CAPEX and OPEX for IT across all territories to meet overall IT strategic direction
REGIONAL IS/IT MANAGER
NESTLE
Nairobi
09.2014 - 03.2018
- Led the rollout of all infrastructure projects across the region.
- Oversaw implementation of ISIT functions strategy and objectives aligned with company strategy at local and regional levels.
- Oversaw the implementation of IT security best practices across all territories.
- Evaluated, procured, negotiated, and delivered key IT solutions across the region.
- Implement seamless IT network infrastructure to effectively support business
- Developed IT organizational design and created effective IT teams across the territories.
- Built cross-departmental relationships to manage projects, design system solutions, prioritize deliverables, and coordinate resource assignments for Nestle group of companies across 22 African countries.
- Ensuring effective support and escalation of all business applications across
IT SERVICES LEAD AND COMPLIANCE MANAGER
NESTLE
06.2012 - 09.2014
- Rolled out global infrastructure and IT security projects across the region, enhancing operational security.
- Directed the implementation of regional infrastructure and security initiatives across territories, including the expansion and setup of new offices.
- Managed IT-related security incidents and escalations, coordinating effectively with global teams to minimize risks.
- Delivered level 1 and 2 IT support, resolving end user issues and ensuring optimal performance of windows servers, azure infrastructure, and LAN and WAN across 22 African countries.
- Oversaw project planning, cost control, client relations, and coordination of activities with other functional and technical support teams.
IT Specialist
NESTLE
Nairobi
09.2009 - 05.2012
- Built LAN and WAN infrastructure across the region which included setting new office infrastructure and upgrading existing infrastructure.
- Managing on-site activities during cutover of computer systems and business functions on “day-1” of corporate acquisition; coordinated activities to ensure seamless and error-free cutover; gained consensus on critical business decisions.
- Provided support for business applications, ensuring optimal functionality to meet user needs.
IT SYSTEMS ADMINISTRATOR
OSERIAN DEVELOPMENT COMPANY LTD
Naivasha
01.2006 - 09.2009
- Oversaw development and integration of biometric access control and time and attendance systems into Dansoft ERP payroll module for over six thousand employees.
- Implemented cost reduction initiatives such as VoIP to reduce telephony costs, negotiated special tariffs with telephone providers, and developed a telephony billing system while training users to avoid misuse of resources and redesigning the LAN/WAN architecture.
- Planned and coordinated network expansions and extensions.
- Increased internal customer satisfaction by implementing a help desk system that prioritized issues for timely resolution.
- Oversee developing and integration of critical business solutions such as pack house scanning system and integration to SQL database on a windows platform.
- Liaised with major service providers to develop and finalize service level agreements, ensuring compliance with maintenance requirements.
Systems Developer
Geomaps
Kigali
03.2005 - 12.2005
- Developed software solutions that streamlined geospatial data processing, enhancing data accessibility.
- Collaborated with cross-functional teams to define project requirements, ensuring alignment with user needs.
- Conducted code reviews to ensure adherence to best practices and standards.
- Troubleshot software issues, providing timely resolutions that improved user satisfaction.
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY MANAGEMENT
University of Sunderland
UKBACHELOR OF SCIENCE - COMPUTING
University of Greenwich
UKIMIS GRADUATE DIPLOMA -
Institute for the Management of Information Systems
UKIMIS HIGHER DIPLOMA -
Institute for the Management of Information Systems
UKIMIS DIPLOMA -
Institute for the Management of Information Systems
UKPh.D. - Project Management
Jomo Kenyatta University of Agriculture And Tech
Kenya05-2026
Skills
- IT Infrastructure Management
- IT Security
- Cloud computing
- Server Administration
- Network Administration
- Directory Services
- IT Service Management
- Project Management
- Business Process Optimization
- IT Governance
- IT Management
- Strategic Planning
- Stakeholder Management
- Performance Management
- Leadership
- Communication
- Goal Alignment
- Firewalls
- System Administration
Certification
- Certified Information Security Manager (CISM)
- AWS Certified Solution Architect – Associate
- AWS Certified Cloud Practitioner
- Microsoft Certified Professional (MCP)
- Microsoft Certified Technical Specialist (MCTS)
- Project Management Professional (PMP)
- Agile Project Management - Coursera
- User Support Professional (USP)
References
On request
Timeline
IT Manager
Basigo LTD
10.2024 - Current
IT CONSULTANT - Independent
KALIMERA AFRICA LTD
10.2022 - Current
HEAD OF INFORMATION TECHNOLOGY
ELEPHANT HEALTHCARE LTD
08.2020 - 10.2022
Director of Information Technology
ANDELA
03.2018 - 08.2020
REGIONAL IS/IT MANAGER
NESTLE
09.2014 - 03.2018
IT SERVICES LEAD AND COMPLIANCE MANAGER
NESTLE
06.2012 - 09.2014
IT Specialist
NESTLE
09.2009 - 05.2012
IT SYSTEMS ADMINISTRATOR
OSERIAN DEVELOPMENT COMPANY LTD
01.2006 - 09.2009
Systems Developer
Geomaps
03.2005 - 12.2005
MASTER OF SCIENCE - INFORMATION TECHNOLOGY MANAGEMENT
University of Sunderland
BACHELOR OF SCIENCE - COMPUTING
University of Greenwich
IMIS GRADUATE DIPLOMA -
Institute for the Management of Information Systems
IMIS HIGHER DIPLOMA -
Institute for the Management of Information Systems
IMIS DIPLOMA -
Institute for the Management of Information Systems
Ph.D. - Project Management
Jomo Kenyatta University of Agriculture And Tech