Nicholas Rotich
Creedit Officer
Eldoret
Summary
Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
5
5
Languages
Work History
CREDIT & MARKETING MANAGER-WESTERN REGION
SHS-LINKS CREDIT LIMITED-KAKAMEGA BRANCH
01.2021 - 10.2023
- Implementation and execution of regular sales activities
- Supervision of business development initiative
- Provide leadership in business development strategy
- Inspect potential clients' business & collaterals for viable funding/loaning
- Monitor/visit and advise clients on good management practices
- Adhering to regulatory standards
- Preparing daily, weekly, monthly reports
- Making follow-ups on defaulted loans.
Customer service Manager
KWFT
01.2016 - 01.2021
- Principal assistant to branch manager
- Supervising daily operations in customer service department
- Supervising and managing the sales team
- Responding to customers' issues on a timely manner
- Creating effective customer service procedures, policies & standards
- Implementing customer loyalty program
- Training new customer service agents
- Managing approved budget of customer service department
- Implementation of banks policies.
Business Development Officer/Customer Service
KWFT
01.2010 - 01.2016
- Evaluating client credit worthiness
- Maintaining and updating account records
- Loaning and follow-ups
- Implementing sales targets
- Cross-selling of institutional products
- Training customers on financial literacy and business records.
Micro-Finance Officer/Retail Officer
K-Rep Bank(Currently Sidian Bank)
01.2008 - 01.2010
- Client appraisals & visitation
- Deposit mobilization
- Loan disbursement, collection and follow-up
- Customer/clients training
- Customer care/public Relation.
Education
Diploma in marketing management - undefined
Kenya Institute of Management
01.2005 - 05.2007
Certificate in Teaching - undefined
Kigari Teachers Training college
12.1999 - 05.2001
KCSE - undefined
Kilibwoni High school
01.1995 - 04.1998
K.C.P.E - undefined
Uasin-Gishu Primary School
01.1987 - 05.1994
Skills
Digital Marketing
Shorttrainings
- 01/01/2009, International Finance Corporation- Sirikwa Hotel, Business Improvement and Enhancing Financial Access
- 06/01/2009, LAN-X Consultancy-K-Rep Bank-Nakuru, Customer care Training
- 11/01/2009, Microsave Training-K-Rep Bank Training Centre-Karen, Practical skills and tools for Microfinance
- 01/01/2010, Royal Hotel-Nakuru, Portfolio and Default Management
- 10/01/2012, Kenya School of Monetary Studies, Cashiering and back office management
- 2012, YEARLY GENERAL MANAGENMENT TRAINING AND WORKSHOPS
Otherqualifications
- Computer Literate and Proficient in Microsoft office Applications
- Conversant & worked with Banking institution software
Personal Information
- Gender: Male
- Nationality: Kenyan
- Marital Status: Married
Timeline
CREDIT & MARKETING MANAGER-WESTERN REGION
SHS-LINKS CREDIT LIMITED-KAKAMEGA BRANCH
01.2021 - 10.2023
Customer service Manager
KWFT
01.2016 - 01.2021
Business Development Officer/Customer Service
KWFT
01.2010 - 01.2016
Micro-Finance Officer/Retail Officer
K-Rep Bank(Currently Sidian Bank)
01.2008 - 01.2010
Diploma in marketing management - undefined
Kenya Institute of Management
01.2005 - 05.2007
Certificate in Teaching - undefined
Kigari Teachers Training college
12.1999 - 05.2001
KCSE - undefined
Kilibwoni High school
01.1995 - 04.1998
K.C.P.E - undefined
Uasin-Gishu Primary School
01.1987 - 05.1994
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