Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

Nicholas Musau

Information Technology
Nairobi,Kenya

Summary

IT Strategy |Product | IT Infrastructure | IT Security | IT Support & Helpdesk | ERPs A seasoned IT executive with wide experience leading cross functional projects and teams in huge multinational companies. A leader who has led different projects in the areas of hybrid infrastructure, IT Security, Enterprise resource planning among other business critical solutions. A client focused individual to provide world class experience to his customers. Wide knowledge and experience running projects in countries across Africa and beyond such as in New York, Austin, San Francisco, Nigeria, Kenya, Mauritius, Angola, Democratic Republic of Congo, Congo Brazzaville, Zimbabwe, Mozambique, Zambia, Ethiopia, Malawi, Tanzania, Uganda, South Sudan, Rwanda, Burundi, French Reunion, Djibouti, Eritrea, Madagascar and Somalia among others. Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful [Number]-year record of building positive relationships with internal and external stakeholders.

Overview

16
16
years of professional experience
1
1
Certification

Work History

HEAD OF IT

ELEPHANT HEALTHCARE LTD
Nairobi , Kenya
08.2020 - 10.2021
  • ACCRA,LAGOS, KADUNA,ABUJA, ISLAMABAD, KAMPALA
  • KEY ACHIEVEMENTS:
  • Automation of IT Asset Management and tracking reducing inventory loses by 30%
  • Reduced internet cost by 58 % first month and further down to 72%
  • Lowered per device hardware cost by 66%
  • Reduced new rollout waiting period from over 2 weeks to day 1 IT readiness
  • Reduced IT support requirements by 70%
  • Reduced internet outage from daily occurrences to 99.9 % availability for our tens of clients
  • Responsibilities:
  • Establish partnerships with telcos, hardware providers, and fintech companies that improve operational efficiency
  • Provide technical support to customers (covering software bugs, internet interruptions, system
  • Downtime, etc.) - ensuring any issues are resolved rapidly and effectively
  • Overseeing all IT operations and infrastructure
  • Developing, implementing, and evaluating IT projects in line with organizational objectives
  • Liaising with other departments, determining and addressing their IT needs and requirements
  • Ensuring the maintenance of current projects and technology systems
  • Identifying vulnerabilities, the need for upgrades, and opportunities for improvement
  • Proposing strategic solutions and recommending new systems and software
  • Preparing financial budgets and performance reports
  • Building and maintaining relationships with external advisors and vendors
  • Ensuring reported issues are resolved in a timely manner.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Trained, mentored and developed IT and Ops with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained and updated security protocols for front desk operations.
  • Guided organizational technology strategy and roadmaps.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Assisted in development of long-term strategies to grow department and resources.
  • Updated customers and senior leaders on progress and roadblocks.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Oversaw IT department operations and training.
  • Customized and repaired technology based on staff requests.
  • Oversaw daily performance of computer systems and immediately responded to support issues to keep network up and running.
  • Partnered with project team members to identify and quickly address problems.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.

DIRECTOR OF INFORMATION TECHNOLOGY

ANDELA
Nairobi, Kenya
03.2018 - 08.2020
  • NEW YORK, AUSTIN, NAIROBI, LAGOS, KIGALI, KAMPALA, ACCRA AND CAIRO
  • KEY ACHIEVEMENTS
  • Design and implementation of a secure and high availability network that helped reduce customer related churn (internet disruptions and security related issues) to 0%
  • Conceptualized move from CAPEX to OPEX on IT infrastructure hence better cash flow managed [Per territory one-time cost from over 800,000 USD to a 4-year lease agreement with vendors) as well as BYOD for all employees
  • Covid impact reduction of cost savings through negotiations while retaining services e.g
  • Okta, Zoom, GSuite, Zendesk, BetterCloud, Airwatch, Dropbox, Slack
  • Direct savings from software tangible cash USD 131,000
  • Led to sustaining SOC II with Zero with Zero non-conformities.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Deployed, monitored and maintained system installation, upgrades and network integration.
  • Documented and analyzed processes and procedures and adhered to regulatory guidance.
  • Performed regular audits and tests of infrastructure and applications.
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives.
  • Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
  • Prioritized framework to evaluate technology and regulate communication with business stakeholders.
  • Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
  • Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
  • Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
  • Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Oversaw development and implementation of improvements to support and network operations.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Coordinated [Type] projects, defined scope and managed milestones.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

Regional ISIT Manager

Nestle
Nairobi, Kenya
09.2009 - 03.2018
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving issues.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked with customers to understand needs and provide excellent service.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Prepared variety of different written communications, reports and documents.
  • Collaborated with team members to achieve target results.
  • Created plans and communicated deadlines to complete projects on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Onboarded new temps by entering employee information into systems.

IT Systems Administrator

Oserian Development Company
Naivasha, Nairobi
01.2006 - 09.2009
  • Created patches and solutions to fix bugs in existing applications.
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Maintained current software licenses for computers and mobile devices.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Oversaw IT activities to laptops, tablets and PDAs for corporate users.
  • Performed software installations and upgrades to UNIX or Windows operating systems.
  • Implemented internet and intranet applications on multiple platforms.
  • Created nightly jobs for database backups.
  • Tested software remotely and onsite for server sets to maintain operational readiness.
  • Detailed upcoming software upgrades and system sprints to team members.
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues.
  • Integrated and updated software products to boost system compatibility.
  • Developed modification program to determine compatibility with various software.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Attended meetings to deliver status reports to key stakeholders.

Education

MASTER OF SCIENCE - INFORMATION TECHNOLOGY MANAGEMENT

University of Sunderland

BACHELOR OF SCIENCE - COMPUTING, FIRST

University of Greenwich

IMIS GRADUATE DIPLOMA - MANAGEMENT INFORMATION TECHNOLOGY

University of Greenwich/Institute for the Management of Information Systems UK

IMIS HIGHER DIPLOMA - undefined

Institute for the Management of Information Systems UK

IMIS DIPLOMA - undefined

Institute for the Management of Information

Skills

IT Asset Management, Project Management, Cloud computing, IT Security, Troubleshooting, Directory Services, Server Administration, Network Administration, Enterprise Resource Planning (ERP), Quality Assurance, Firewalls, IT Service Management, System Administration, Document Management, Strategic Planning, Goal Alignment, Performance Management, Policies design and implementation, Stakeholder Management, IT Governance, Budgeting, End User support IT Management and delegation, Leadershipundefined

Accomplishments

  • Tools
  • AWS Cloud, Splunk, Solarwinds, Okta, Intune, Jamf, Airwatch, Fortigate, FortiAnalyzer, Checkpoint, Intune, Soti, Sophos, Bettercloud, SAP, Pastel, Primavera, CISCO, Meraki, 3CX, Alcatel PABX, CISCO Call Managers, RingCentral, Zoom, PluralSight, HP, SQL, Microsoft, MacOS etc

Certification

Certified Information Security Manager [CISM], AWS Certified Cloud Practitioner, Microsoft Certified Professional (MCP), Microsoft Certified Technical Specialist (MCTS), Informatics Certified Professional (ICP), User Support Professional (USP)

Affiliations

Senior information technology leader who consistently demonstrates ability to meet managerial and technical requirements for customers while developing and implementing effective Information technology solutions in different industries including FMCG, manufacturing, agricultural, power-generation, consultancy, healthcare, technology and startups. An IT professional offering 18 + years of technical experience delivering information technology solutions. An influencer who believes in impacting the right values while managing internal teams, creating relationships with external collaborators and other stakeholders to deliver the ideal solutions, the right way.

Timeline

HEAD OF IT

ELEPHANT HEALTHCARE LTD
08.2020 - 10.2021

DIRECTOR OF INFORMATION TECHNOLOGY

ANDELA
03.2018 - 08.2020

Regional ISIT Manager

Nestle
09.2009 - 03.2018

IT Systems Administrator

Oserian Development Company
01.2006 - 09.2009

MASTER OF SCIENCE - INFORMATION TECHNOLOGY MANAGEMENT

University of Sunderland

BACHELOR OF SCIENCE - COMPUTING, FIRST

University of Greenwich

IMIS GRADUATE DIPLOMA - MANAGEMENT INFORMATION TECHNOLOGY

University of Greenwich/Institute for the Management of Information Systems UK

IMIS HIGHER DIPLOMA - undefined

Institute for the Management of Information Systems UK

IMIS DIPLOMA - undefined

Institute for the Management of Information

Similar Profiles

CREATE PROFILE
Nicholas MusauInformation Technology