NICHOLAS GITUKU
Mombasa
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
1
1
Language
14
14
years of professional experience
Work History
Galley Supervisor
Serena Beach Resort
Mombasa,Kenya
04.2021 - Current
- Supervised daily resort operations to maintain consistent guest service and workflow
- Coordinated housekeeping, front desk, and maintenance teams to support smooth room readiness.
- Monitored schedules and task assignments to balance staffing across departments
- Inspected guest areas for cleanliness, organization, and compliance with resort standards to 100%
- Communicated operational updates to management and departments to prevent service delays
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Ensured compliant usage & provision as required including Chemical usage, handling, and storage:
Galley Steward
Serena Beach Resort
Mombasa,Kenya
04.2012 - 03.2021
- Coordinated dishwashing, waste removal, and storage to ensure efficient kitchen operations
- Inspected galley equipment and reported maintenance needs to prevent service disruptions
- Inspected galley equipment, reporting maintenance needs before service disruptions occurred
- Reported security concerns and maintenance issues to supervisors to maintain a safe workplace
- Handled and disposed of chemicals and food waste
- Reported security concerns, damaged displays, and maintenance issues to supervisors.
- Managed disposal of hazardous chemicals and organic waste to ensure safety in kitchen environment.
- Assisted culinary staff with food preparation cleanup and equipment handling during busy service periods.
- Removed waste and sorted recyclables to support organized, efficient back-of-house operations.
Education
High School Diploma -
Thika Boys High School
Thika,Kenya11-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Inventory control
- Analytical thinking
- Team building
- Processes and procedures
- Operations management
- Chemical handling
- Effective communication
Languages
English
Native or Bilingual
Timeline
Galley Supervisor
Serena Beach Resort
04.2021 - Current
Galley Steward
Serena Beach Resort
04.2012 - 03.2021
High School Diploma -
Thika Boys High School