Nicholas Chirchir
Nairobi
Summary
I am a dedicated IT Professional, with a passion for user or customer satisfaction. My expertise lies in operating, troubleshooting, and maintaining network infrastructure. I am proficient in systems administration, database management, user- support, network maintenance, and troubleshooting
I am a Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations and creating lasting customer relationships.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Old Trafford
Nairobi
01.2023 - Current
- Established partnerships with other businesses in related industries for mutual benefit.
- Oversaw daily operations of small business including customer service and financial management.
- Designed customer loyalty programs to increase sales revenue.
- Developed business plans and strategies to grow small business.
Control Room Operator
Safetrac
Nairobi
10.2020 - 10.2021
- Inspected logistics activities on screens and computers to identify and manage any issues.
- Reported complex issues and threats to management and authorities.
- Promoted interdepartmental communication with employees, enabling quick resolution of any issues encountered.
- Assisted the technical department in resolving any networking problems.
- Documented daily activities in the internal system and submitted timely shift reports.
IT Intern
KSMS
Nairobi
06.2018 - 07.2018
- Helped the department set up equipment for meetings, events, and operations.
- Configured routers, firewalls, switches, and other network devices.
- Performed troubleshooting for customers to identify and resolve technical problems.
- Coordinated with senior IT teams to resolve advanced computer software and hardware problems.
- Trained and supported end-users with software, hardware and network standards and use processes.
Education
Cisco Certified, Network Associate -
AFRALTI
Nairobi12-2019
Bachelor of Business - Information Technology
JKUAT University
Nairobi06-2019
Skills
- Administrative support
- Network infrastructure and hardware management
- Network security and monitoring
- Cisco equipment familiarity
- Problem-Solving
- Teamwork
- Effective Communication
- Business growth and retention
- Planning and execution
References
- Mr. Kevin Otieno, 0714769720, Head of Control, Safetrac
- Mr. Ignatius Terer, 0722920462, Head IT department, KSMS
Languages
English
First Language
English
Proficient (C2)
C2
Swahili
Proficient (C2)
C2
Timeline
Small Business Owner
Old Trafford
01.2023 - Current
Control Room Operator
Safetrac
10.2020 - 10.2021
IT Intern
KSMS
06.2018 - 07.2018
Cisco Certified, Network Associate -
AFRALTI
Bachelor of Business - Information Technology
JKUAT University
Similar Profiles
George brysonGeorge bryson
Food Runner at Trafford RestaurantFood Runner at Trafford Restaurant
Harris TariqHarris Tariq
Technical and Digital Intern at Trafford MOT CentreTechnical and Digital Intern at Trafford MOT Centre
ALYSSA POLESKIALYSSA POLESKI
Student Teaching at Norwin SD | Penn Trafford SDStudent Teaching at Norwin SD | Penn Trafford SD