NGOCHO KELVIN MUGO

 Preserve assets, information security and control structures as well as ensure security of data,network access and backup systems
 Managing IT department and developing and executing plans that support company IT needs.
 Designing training programs and workshops for staff.
 Manage IT staff by assisting in recruiting, training and coaching employees, communicating job expectations and appraising their performance in liaison with the HR department
 Ensure all the technical department policies & amp; processes are in compliance with environmental health, safety and legal regulations for the entire company.
 Any other related duties as assigned to me by the management from time to time

 Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages

 Coordinate with external service providers to ensure proper support of internal software's (systems) and programs as well as minimal downtime for less (nil) interruptions of company operations.

 Generating project status reports, establishing project timelines, leading project meetings and resolving technical issues.

 Design, develop, implement and coordinate systems, policies and procedures

Responsible for assessing training needs, designing
effective programs, and ensuring that all our employees acquire the necessary skills to excel in their roles.

Responsibilities:
1. Training Program Development:
 Assess the software training needs of employees and departments within the organization.
 Design, develop, and implement comprehensive training programs tailored to meet
 Develop and implement software training programs for staff.
 Assess training needs and design programs to enhance software proficiency.
 Provide hands-on training on all software applications.
 Collaborate with department heads to identify and address training gaps.
 Create training materials, manuals, and documentation for software applications.
 Evaluate training effectiveness through assessments and participant feedback.
 Maintain accurate records of employee training progress and outcomes.

• Managing IT department and developing and executing plans that support company IT needs
• Monitoring and maintaining computer systems and networks, Testing and evaluating new technology, following diagrams and written instructions to repair a fault or set up a system
• Maintaining Company’s Website and Marketing online through Social Media i.e LinkedIn, Facebook, and Twitter
• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
• Ensuring proper functioning of the information processing system and upgrading systems
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults prioritizing and managing many open cases at one time
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers
• Coordinating IT projects and ensuring proper use of company IT resources
• Generating project status reports, establishes project timelines, leads project meetings and resolves technical issues
• Conducting electrical safety checks on computer equipment.

• Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
• Securing network systems by establishing and enforcing policies, and defining and monitoring access, support and administration of firewall environments in line with IT security policy
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organisations
• Reporting network operational status by gathering and prioritizing information and managing projects
• Upgrading data network equipment to the latest stable firmware releases, configuration of routing and switching equipment, configuration of hosted IP voice services and configuration of firewalls
• Support of on-site engineers and end users/customers during installation, troubleshooting and fault finding if issues occur upon initial installation, capacity management and audit of IP addressing and hosted devices within data centers
• Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.

• User administration (setup and maintaining accounts), Primary contact for all internal IT support queries
• Installing software and maintaining systems, arrange repair for hardware in occasion of hardware failure and ensure they are working properly
• Installing and administering Cisco network switches, workstations and other communication components in the LAN and WAN
• Performing the Installation, Configuration, Management and Maintenance of Windows Server 2008
• (DNS, DHCP and Active Directory)
• Training users on basic computer procedures and Microsoft office products, Monitoring system performances SAP & Tally.ERP 9 training & support
• Creating a backup and recovery policy, preparation for daily, weekly and monthly IT helpdesk reports
• Monitoring network communication and ensuring user satisfaction with IT services through effective communication
• Implementing the policies for the use of the computer system and the entire network, setup security policies for users, Password and identity management
• CCTV installation and maintenance for security surveillance within Jumbo complex.

• Managing ICT user support Service Desk by resolving logged IT Support calls
• Offering support for Microsoft Outlook mail installation and troubleshooting
• Installation and configuration of LAN and Wireless Network to users
• Training end users on the various applications to maximize utilization of ICT resources
• Ensuring anti‐virus updates are up to date at the servers, desktops and laptops of all staff within the office.

• Managing ICT user support Service Desk by resolving logged IT Support calls, Offering support for Microsoft Outlook mail installation and troubleshooting
• Installing of Qpulse Gael ltd software for KAA Human Resource management
• Offering support Flight Information System Distribution (FIDS) administration at JKIA on various points on screens
• Installation and configuration of LAN and Wireless Network to users at JKIA
• Training end users on the various applications to maximize utilization of ICT resources
• Ensuring anti‐virus updates are up to date at the KAA servers, desktops and laptops of all staff within the office
• Supporting the network infrastructure within the KAA premises where necessary carry out the necessary maintenance and upgrades.