Ngina Parr
Nairobi,30
Summary
Proven track record in enhancing operational efficiency and confidentiality in multicultural environments, with expertise in Microsoft Office tools and exceptional multitasking capabilities. At Emirates Airline UAE, spearheaded initiatives that significantly improved passenger satisfaction and streamlined in-flight services. Skilled in client liaison and meticulous attention to detail, excel in high-paced environments, consistently delivering superior results.
Overview
14
14
years of professional experience
Work History
Executive Secretary
Sky-swift Limited
10.2023 - Current
- Maintain strict confidentiality in all aspects of personal, financial, and corporate information.
- Organize and coordinate schedule of Executive team, including appointments, meetings and travel arrangements
- Manage communication channels and respond to correspondence appropriately on behalf of the executives
- Prepare and distribute internal and external documents, reports, memos and letters.
- Handle confidential information with discretion and professionalism.
- Maintain electronic and paper files of Executive team and ensure they are updated regularly.
- Serve as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Perform other duties as assigned by the Executive team.
Cabin Supervisor, Inflight Services
Emirates Airline UAE
10.2010 - 10.2023
- Ensured compliance with airline policies and federal aviation regulations, maintaining a safe environment for all passengers and crew members.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to cabin management.
- Conducted regular performance evaluations for junior cabin crew members, identifying areas for improvement and providing constructive feedback.
- Collaborated with catering teams to design appealing meal options that exceeded passenger expectations.
- Streamlined pre-flight preparations to ensure timely departures and arrivals.
- Developed customized in-flight services to cater to diverse passenger needs, enhancing overall satisfaction levels.
- Maintained high levels of cleanliness throughout the cabin, ensuring a pleasant experience for passengers.
- Assisted passengers with special needs or requests, demonstrating empathy and understanding while adhering to airline guidelines.
- Coordinated with pilots and ground staff, ensuring smooth operations during flights.
- Served as a liaison between cabin crew members and upper management, maintaining open lines of communication regarding issues affecting flight operations.
- Provided exceptional customer service, resulting in increased passenger loyalty and repeat business.
- Mentored new cabin crew hires, providing guidance on company policies and procedures as well as hands-on training.
- Enhanced passenger satisfaction by addressing concerns and providing timely solutions.
- Established strong teamwork among crew members through effective communication and collaboration.
- Handled escalated passenger complaints professionally, taking proactive measures to resolve conflicts while preserving positive relationships with customers.
- Managed inventory of onboard supplies effectively, reducing waste and minimizing costs.
Flight Attendant
Kenya Airways, The Pride Of Africa
07.2010 - 09.2010
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic flights.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Relayed updates and information to passengers after confirming key details with pilot.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
- Answered passengers' questions about flight, aircraft and destination.
Education
Information Technology
Trofix College of Professional Studies
Nairobi, Kenya Some College (No Degree) - Certificate in Airline Inflight Services
Kenya Airways, Pride Centre
Nairobi, KenyaCabin Crew Ab-initio Training Programme
Emirates Aviation College
Dubai, United Arab Emirates04.2011
Some College (No Degree) - Etiquette Training, Miss World Kenya
Utalii Institute
Nairobi, Kenya Skills
- Time management expertise
- Exceptional Multitasking Capabilities
- High-level confidentiality
- Proficiency in Microsoft office tools
- Meticulous attention to detail
- Executive Schedule Management
- Proficient Travel Arrangements
- Client liaison
Accomplishments
Received Emirates Group Reward 'Najm Bronze' for outstanding attendance
Timeline
Executive Secretary
Sky-swift Limited
10.2023 - Current
Cabin Supervisor, Inflight Services
Emirates Airline UAE
10.2010 - 10.2023
Flight Attendant
Kenya Airways, The Pride Of Africa
07.2010 - 09.2010
Information Technology
Trofix College of Professional Studies
Some College (No Degree) - Certificate in Airline Inflight Services
Kenya Airways, Pride Centre
Cabin Crew Ab-initio Training Programme
Emirates Aviation College
Some College (No Degree) - Etiquette Training, Miss World Kenya
Utalii Institute
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