NGARIO PAULINE NJERI
Nakuru
Summary
Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling network concerns, implementing new software, installing new hardware and addressing user concerns. Bringing attention to detail and dedication to technical improvement in each job.
Overview
5
5
years of professional experience
Work History
ICT Officer
Nakuru County Referral&Teaching Hospital
Nakuru
2023.07 - Current
- Assisted staff with network access and technical troubleshooting to reduce downtime
- Installed and configured components for hardware and software from HP, VMware and Cisco
- Diagnosed hardware and software faults quickly and effectively for optimal network operations
- Advised on software and hardware usability and accessibility, assisting decision-makers with purchase decisions
- Communicated with service users, explaining complex technical information with ease and clarity.
Revenue Clerk
County Government of Nakuru, Revenue Division
Nakuru
2022.11 - 2023.06
- Cashbook reconciliation and Bank statement
- Preparing, examining and analyzing accounting records, financial statement and other financial report to access accuracy, completeness and conformance to reporting and procedural standards
- Reconciling the accounts
- Use of IFMIS system in effecting payment belonging to the ICT department
- Archived financial documents within orderly systems for ease
ICT Attaché
County Government Of Nairobi
Nairobi
2019.01 - 2019.03
- Supported the IT manager, configured and maintained various hardware and software, and performed regular back-ups
- Installed computer systems and executed other duties as required
- Assisted in the development of new web pages, monitored and resolved technical support requests, and provided beneficial advice and support to colleagues on any IT related issues.
Education
Certificate in Digital Customer Service -
Generation Kenya Nairobi
03.2022
Kenya Certificate of Secondary Education (K.C.S.E) -
Muthetheni Girls' High School Machakos
11.2017
Diploma in Information Communication Technology -
Nairobi Technical Trainers College Nairobi
11.2013
Skills
- Great teamwork skills to work towards common goals and resolve problems.
- Attention to detail both in planning and prioritizing.
- Strong personal initiative to start and complete projects independently while working under pressure.
- Commendable interpersonal skills to develop strong working relationships with staff.
References
- Benazir Ogola, Lead Instructor Generation Programme Kenya, 0726127529, Benazir.ogola@generation.org
- Douglas Omboi, Verification Officer County Government of Nakuru, 0727065656, Douglasomboi2014@gmail.com
Hobbies and Interests
- Photography
- Art
- Reading
Timeline
ICT Officer
Nakuru County Referral&Teaching Hospital
2023.07 - Current
Revenue Clerk
County Government of Nakuru, Revenue Division
2022.11 - 2023.06
ICT Attaché
County Government Of Nairobi
2019.01 - 2019.03
Certificate in Digital Customer Service -
Generation Kenya Nairobi
Kenya Certificate of Secondary Education (K.C.S.E) -
Muthetheni Girls' High School Machakos
Diploma in Information Communication Technology -
Nairobi Technical Trainers College Nairobi
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