Artificial Intelligence
NGARA JEFF MUTUMA
IT Assistant
NAIROBI
Summary
Seeking a position with a rapid growth process. A progressive company that will utilize my knowledge and skills to further the company's growth. To perform all responsibilities assigned to me, to the best of my ability to achieve high-quality service delivery to the organization.
A highly motivated individual with a self-drive who is always ready to learn. I am capable of undertaking challenging tasks with minimal supervision. I have the confidence to take on big and ambitious goals and tasks. I can adapt and be resourceful in unexpected situations. I also have the motivation to identify where things can be improved and then act on them. I work effectively with others and I am highly capable of working on my initiative. I possess an enthusiastic and charismatic approach to work and attention to detail where appropriate, with the ability to plan projects or ideas. I am well-developed interpersonal and communication skills. I am a good team player. I can embrace and implement change. I have a strong desire to innovate and, in the process, find better solutions. I am a person of high integrity and honesty
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Private Consultant
KWCA
10.2023 - 12.2023
- Lead in the development of a Communication Strategy and Data Management and Protection Policy for the following Organizations: Baringo Community Conservancies Association (BCCA), Taita Taveta Wildlife Conservancies Association (TTWCA)
- Facilitated workshops for clients to refine their strategies and align them with organizational objectives.
- Developed a Communication Strategy
- Developed a Data Management and Protection Policy
- Streamlined business processes for improved efficiency and cost reduction, conducting thorough analysis of current systems.
- Ensure that I aligned the Data policy documents with existing Kenya Data Protection Laws and guidelines, specifically the Data Protection Act No
- Developed effective improvement plans in alignment with goals and specifications.
- Led cross-functional teams to achieve project goals, maintaining clear communication channels throughout the process.
- Conducted risk assessments for potential projects, mitigating any potential issues before they arose during implementation stages.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to defined scope.
Finance & M&E Intern
Agha khan Foundation
04.2023 - 07.2023
- Ensuring payment reimbursement forms have been filled
- Liaising with AKF finance office for participants transport, mileage claims and other reimbursements
- Ensuring supporting documents for payments are adequate and complete
- Develop and utilize spreadsheets, databases and other computer applications
- To collect, understand, process, verify and report accounting related-information to his/her vertical head
- Manage specialized information, reports, forms dealing with fees, billing, tracking of projects
- Supporting in M&E logistics
- Assisting in routine data collection and entry
- Preparing VAT refund claims for USAID when necessary.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed and maintained relationships with key internal stakeholders.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Assisted in developing integrated marketing strategies for small businesses.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Created and managed project plans, timelines and budgets.
ICT Assistant
NRT Northern Rangelands Trust
10.2022 - 03.2023
- Aids in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
- Sets up and configures desktop computers, peripherals and accounts assigning security level
- Installs software and installs and repairs hardware and peripherals
- Tests programs
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Maintains systems, databases, and web pages
- Administer user accounts
- Provide basic troubleshooting, repair, and maintenance for computer equipment (e.g
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Generated reports to track performance and analyze trends.
- Microcomputers, disk drives, and laser printers) and also assists with testing personal computers and peripherals on a network to diagnose, hardware and software problems.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
M&E Intern
NRTT Northern Rangelands Trust Trading
09.2021 - 09.2022
- Maintaining and Managing M&E Software as well as assigning user accounts
- Assisting in routine data collection and entry for various interventions implemented in the field to ensure that complete, accurate, clean, and consistent data is shared with the M&E Officer for data analysis and action planning
- Keeping the M&E system up to date
- Participating in regular data verification and audit exercises to assess the quality of data reported and report any anomalies identified
- Assisting M&E officers during survey planning and implementation, preparing the logistics needed, and participating in data collection and cleaning
- Providing support for the M&E officer, participating in capacity building and mentorship activities for field staff in data collection and cleaning
- Proper filing of M&E documents including copies of attendance sheets, questionnaires, and monitoring reports data sets among others
- Producing reports on M&E findings and preparing presentations based on M&E data as required
- Duties assigned in ICT
- Providing Technical Support in IT-related issues
- Providing Administration in computer systems
- Maintaining hardware and software systems in the company
- Support in designing communication artwork for brand visibility for all departments using Adobe tools
- Support of NRTT cloud architecture and maintenance
- Providing data backups and recovery to prevent data loss
- Performing on-site analysis, diagnosis, and resolution of complex PC problems for various end-users, and recommending and implementing corrective hardware solutions, including off-site repair as needed
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
ICT Intern
National Oil
03.2021 - 06.2021
- System and Hardware Support, Hardware maintenance
- Troubleshooting the network in the National Oil headquarters in case of a power outage
- Rebooting and formatting of employees' laptops
- Installing and updating antivirus software in the remote environment
- Safeguarding information system assets by identifying and solving potential and actual security problems
- Protecting the organizational system by defining access privileges, control structures, and resources
- I oversaw recognizing problems by identifying abnormalities as well as reporting violations associated with Systems
- Diagnosing hardware and software faults and solving technical and application problems over the phone or in person.
Call Centre Agent (Booking Agent for Spirit Airlines)
CCI (Call Centre International)
08.2020 - 03.2021
- Booking flights for guests
- Cancelation of flights and issuing credits or refunds
- Assisted guests in airport duties and tasks
- Provided world-class customer service for guests
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet personal/team qualitative and quantitative targets.
- Used [Software] to prepare sales reports containing customer information related to products and services purchased.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
- Handled and promptly resolved customer complaints to maintain professional relationships.
ICT Intern
AMURT Ananda Marga Relief Team
08.2020 - 08.2020
- Offered System Support
- Troubleshooting of networks
- Monitoring of the system for potential issues
- Analyzing problems in the system and creating solutions to prevent or correct the issues
- Offering Administration support
- Monitoring and maintaining computer systems and networks
- Repairing and replacing equipment
- Conducting electrical safety checks on computer equipment
- Setting up new users' accounts and profiles and dealing with password issues
- Supporting the roll-out of new applications
- Taking staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Installed application software and upgrades, virus protection, and drivers.
- Wrote and updated detailed technical documentation for software applications.
- Supported team in backup and restoration of Microsoft SQL databases.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
Credit Control Collection Assistant
PADDY MICROINVESTMENTS
01.2019 - 12.2019
- Contact debtors and implement repayment schedules and terms
- Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts
- Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow
- Assisting the company to take legal action against debtors by providing necessary information
- Issued out loans made sure customers paid in due time
- Monitor and manage the credit control processes, ensuring adherence to company policies and procedures
- Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters
- Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Systems Technology
United States International University
05.2016 - 05.2021
Skills
Best Practices Implementation
Idea Development and Brainstorming
Process Improvement
Data Analytics
Quantitative skills
Analytical Thinking
Hardware maintenance
Helpdesk support
Server Management
Desktop support
Analytical Skills
Software configuration
Professional Background And Training
- Social Media Manager, CCT
- Certified Cyber Security Technician
References
- Saruni Letiwa, E-Commerce Officer NRTT., ISIOLO, 0722856879
- Daisy Rono, MEL Manager Agha Khan Foundation, NAIROBI, 0722433515
- Ben Wandogo, Private Consultant, THIKA, 0722771235
Certification
Certified Cyber Security Technician
Interests
Reading
Timeline
Private Consultant
KWCA
10.2023 - 12.2023
Certified Cyber Security Technician
08-2023
Finance & M&E Intern
Agha khan Foundation
04.2023 - 07.2023
ICT Assistant
NRT Northern Rangelands Trust
10.2022 - 03.2023
M&E Intern
NRTT Northern Rangelands Trust Trading
09.2021 - 09.2022
ICT Intern
National Oil
03.2021 - 06.2021
Call Centre Agent (Booking Agent for Spirit Airlines)
CCI (Call Centre International)
08.2020 - 03.2021
ICT Intern
AMURT Ananda Marga Relief Team
08.2020 - 08.2020
Credit Control Collection Assistant
PADDY MICROINVESTMENTS
01.2019 - 12.2019
Bachelor of Science - Information Systems Technology
United States International University
05.2016 - 05.2021