Artificial Intelligence
NGARA JEFF MUTUMA
IT Assistant
NAIROBI
Summary
Seeking a position with a rapid growth process. A progressive company that will utilize my knowledge and skills to further the company's growth. To perform all responsibilities assigned to me, to the best of my ability to achieve high-quality service delivery to the organization.
A highly motivated individual with a self-drive who is always ready to learn. I am capable of undertaking challenging tasks with minimal supervision. I have the confidence to take on big and ambitious goals and tasks. I can adapt and be resourceful in unexpected situations. I also have the motivation to identify where things can be improved and then act on them. I work effectively with others and I am highly capable of working on my initiative. I possess an enthusiastic and charismatic approach to work and attention to detail where appropriate, with the ability to plan projects or ideas. I am well-developed interpersonal and communication skills. I am a good team player. I can embrace and implement change. I have a strong desire to innovate and, in the process, find better solutions. I am a person of high integrity and honesty
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Private Consultant
KWCA
10.2023 - 12.2023
- Lead in the development of a Communication Strategy and Data Management and Protection Policy for the following Organizations: Baringo Community Conservancies Association (BCCA), Taita Taveta Wildlife Conservancies Association (TTWCA)
- Facilitated workshops for clients to refine their strategies and align them with organizational objectives.
- Developed a Communication Strategy
- Developed a Data Management and Protection Policy
- Streamlined business processes for improved efficiency and cost reduction, conducting thorough analysis of current systems.
- Ensure that I aligned the Data policy documents with existing Kenya Data Protection Laws and guidelines, specifically the Data Protection Act No
- Developed effective improvement plans in alignment with goals and specifications.
- Led cross-functional teams to achieve project goals, maintaining clear communication channels throughout the process.
- Conducted risk assessments for potential projects, mitigating any potential issues before they arose during implementation stages.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to defined scope.
Finance & M&E Intern
Agha khan Foundation
04.2023 - 07.2023
- Ensuring payment reimbursement forms have been filled
- Liaising with AKF finance office for participants transport, mileage claims and other reimbursements
- Ensuring supporting documents for payments are adequate and complete
- Develop and utilize spreadsheets, databases and other computer applications
- To collect, understand, process, verify and report accounting related-information to his/her vertical head
- Manage specialized information, reports, forms dealing with fees, billing, tracking of projects
- Supporting in M&E logistics
- Assisting in routine data collection and entry
- Preparing VAT refund claims for USAID when necessary.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Developed and maintained relationships with key internal stakeholders.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Assisted in developing integrated marketing strategies for small businesses.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Created and managed project plans, timelines and budgets.
ICT Assistant
NRT Northern Rangelands Trust
10.2022 - 03.2023
- Aids in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
- Sets up and configures desktop computers, peripherals and accounts assigning security level
- Installs software and installs and repairs hardware and peripherals
- Tests programs
- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Maintains systems, databases, and web pages
- Administer user accounts
- Provide basic troubleshooting, repair, and maintenance for computer equipment (e.g
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Generated reports to track performance and analyze trends.
- Microcomputers, disk drives, and laser printers) and also assists with testing personal computers and peripherals on a network to diagnose, hardware and software problems.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
M&E Intern
NRTT Northern Rangelands Trust Trading
09.2021 - 09.2022
- Maintaining and Managing M&E Software as well as assigning user accounts
- Assisting in routine data collection and entry for various interventions implemented in the field to ensure that complete, accurate, clean, and consistent data is shared with the M&E Officer for data analysis and action planning
- Keeping the M&E system up to date
- Participating in regular data verification and audit exercises to assess the quality of data reported and report any anomalies identified
- Assisting M&E officers during survey planning and implementation, preparing the logistics needed, and participating in data collection and cleaning
- Providing support for the M&E officer, participating in capacity building and mentorship activities for field staff in data collection and cleaning
- Proper filing of M&E documents including copies of attendance sheets, questionnaires, and monitoring reports data sets among others
- Producing reports on M&E findings and preparing presentations based on M&E data as required
- Duties assigned in ICT
- Providing Technical Support in IT-related issues
- Providing Administration in computer systems
- Maintaining hardware and software systems in the company
- Support in designing communication artwork for brand visibility for all departments using Adobe tools
- Support of NRTT cloud architecture and maintenance
- Providing data backups and recovery to prevent data loss
- Performing on-site analysis, diagnosis, and resolution of complex PC problems for various end-users, and recommending and implementing corrective hardware solutions, including off-site repair as needed
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
ICT Intern
National Oil
03.2021 - 06.2021
- System and Hardware Support, Hardware maintenance
- Troubleshooting the network in the National Oil headquarters in case of a power outage
- Rebooting and formatting of employees' laptops
- Installing and updating antivirus software in the remote environment
- Safeguarding information system assets by identifying and solving potential and actual security problems
- Protecting the organizational system by defining access privileges, control structures, and resources
- I oversaw recognizing problems by identifying abnormalities as well as reporting violations associated with Systems
- Diagnosing hardware and software faults and solving technical and application problems over the phone or in person.
Call Centre Agent (Booking Agent for Spirit Airlines)
CCI (Call Centre International)
08.2020 - 03.2021
- Booking flights for guests
- Cancelation of flights and issuing credits or refunds
- Assisted guests in airport duties and tasks
- Provided world-class customer service for guests
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet personal/team qualitative and quantitative targets.
- Used [Software] to prepare sales reports containing customer information related to products and services purchased.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Diversified revenue streams by cross-selling ancillary products and services, increasing overall profitability for the agency.
- Handled and promptly resolved customer complaints to maintain professional relationships.
ICT Intern
AMURT Ananda Marga Relief Team
08.2020 - 08.2020
- Offered System Support
- Troubleshooting of networks
- Monitoring of the system for potential issues
- Analyzing problems in the system and creating solutions to prevent or correct the issues
- Offering Administration support
- Monitoring and maintaining computer systems and networks
- Repairing and replacing equipment
- Conducting electrical safety checks on computer equipment
- Setting up new users' accounts and profiles and dealing with password issues
- Supporting the roll-out of new applications
- Taking staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Installed application software and upgrades, virus protection, and drivers.
- Wrote and updated detailed technical documentation for software applications.
- Supported team in backup and restoration of Microsoft SQL databases.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
Credit Control Collection Assistant
PADDY MICROINVESTMENTS
01.2019 - 12.2019
- Contact debtors and implement repayment schedules and terms
- Monitor slow-moving accounts to identify delinquent debts and take necessary action to recover the debts
- Collect outstanding debts from clients and achieve collection targets to ensure positive cash flow
- Assisting the company to take legal action against debtors by providing necessary information
- Issued out loans made sure customers paid in due time
- Monitor and manage the credit control processes, ensuring adherence to company policies and procedures
- Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters
- Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
Education
Bachelor of Science - Information Systems Technology
United States International University
05.2016 - 05.2021
Skills
Best Practices Implementation
undefinedProfessional Background And Training
- Social Media Manager, CCT
- Certified Cyber Security Technician
References
- Saruni Letiwa, E-Commerce Officer NRTT., ISIOLO, 0722856879
- Daisy Rono, MEL Manager Agha Khan Foundation, NAIROBI, 0722433515
- Ben Wandogo, Private Consultant, THIKA, 0722771235
Certification
Certified Cyber Security Technician
Interests
Reading
Timeline
Private Consultant
KWCA
10.2023 - 12.2023
Certified Cyber Security Technician
08-2023
Finance & M&E Intern
Agha khan Foundation
04.2023 - 07.2023
ICT Assistant
NRT Northern Rangelands Trust
10.2022 - 03.2023
M&E Intern
NRTT Northern Rangelands Trust Trading
09.2021 - 09.2022
ICT Intern
National Oil
03.2021 - 06.2021
Call Centre Agent (Booking Agent for Spirit Airlines)
CCI (Call Centre International)
08.2020 - 03.2021
ICT Intern
AMURT Ananda Marga Relief Team
08.2020 - 08.2020
Credit Control Collection Assistant
PADDY MICROINVESTMENTS
01.2019 - 12.2019
Bachelor of Science - Information Systems Technology
United States International University
05.2016 - 05.2021
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