Retail Management Systems Point of Sale (POS) Systems Microsoft Excel Microsoft Word Microsoft Outlook Inventory Management Software Basic Data Analysis and Reporting
Ruth Syokau Mutuku
Customer Services Manager
Nairobi
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
Certifications
18
18
years of professional experience
Work History
Executive Administrative Assistant
Henia and Anzala Associates
04.2016 - Current
- Perform secretarial tasks that are specific to the law field
- Answering calls, taking messages and handling correspondence
- Maintaining diaries and arranging appointments
- Typing, preparing documents
- Organizing and servicing meetings
- Managing customer databases
- Liaising with relevant organizations and clients
- Processing bills or expenses
- Acting as a receptionist and/or meeting and greeting clients
- Facilitated communication among departments, streamlining information flow and improving organizational collaboration.
- Coordinated travel arrangements and logistics, enhancing travel efficiency and reducing costs for the team.
- Managed complex calendars and scheduling for executives, ensuring optimal time management and meeting efficiency.
Cyber Cafe Manager
Primeserve Limited
01.2012 - 12.2015
- Conducting Training on staff
- Maintaining websites and looking at data analytics
- Organizing events and product exhibitions
- Organize and attend events such as conferences, seminars, receptions and exhibitions
- Write and proofread marketing copy for both online and print campaigns
- Maintain and update customer databases
- Conduct market research, for example using customer questionnaires and focus groups
- Filing
- Clerical tasks and errands to assist others
- Scheduling appointments
- Ordering office supplies
- Make calls on behalf of managers to communicate information to customers, to schedule appointments or to follow up on inquiries.
Customer Service Manager
SPEARSOFT Network Limited
01.2010 - 01.2012
- Trouble shooting the network, network configuration and management.
- Installation of Linux OS, and installation of softwares and hardware in a Linux environment
- Keeping records of activities taking place at the office environment /scheduling time and different things
- Acquiring the much needed information about the employees /the organization
- Typing /printing the needed materials to be used in the office work
- Ensure circulars are sent to the right person who are required at the time of the meeting.
Internship
Ministry of Lands and Settlement
07.2009 - 09.2010
- Allocating time to people who need to have appointment with the manager
- Help the administration in matters where there is need of further clarification.
- Administering needed help to the customers before it is forwarded to the administration manager
- Allocating time and different firm activities in the organization to ensure smooth flow of operation.
- Identifying suitable sources of companies important materials needed in a running company
Internship
Ministry of Tourism and Wildlife
02.2008 - 04.2009
- Assisted in configuring and rolling out PC hardware and printers, Hardware Repair and maintain ace, Troubleshooting on service
- Support Hardware and software.
- Network assistant during installation i.e. cabling and configuration.
- Training computer users on basic computer packages
Education
Diploma - Information Technology
Jomo Kenyatta University of Agriculture and Technology
Ruaraka, KenyaCertificate - Secondary school
St Joseph’s Girls Secondary school
Certificate - Primary
Vitale Boarding primary school
Bachelor of Science - Information Technology
Mount Kenya University
06-2026
Skills
Customer Service Excellence
Cash Handling and POS Operations
Inventory and Stock Management
Merchandising and Product Display
Sales Support and Target Achievement
Order Processing and Replenishment
Complaint Resolution
Retail Operations Management
Retail Management Systems
Point of Sale (POS) Systems
Additional Information
In addition to my retail experience, I have practical knowledge of Microsoft Dynamics 365 Business Central and other retail management solutions used for inventory control, sales processing, reporting, and business operations. This experience has enhanced my ability to work with retail systems efficiently, analyze operational data, and support decision-making processes that improve productivity and customer service.
My responsibilities have included assisting with stock monitoring, merchandising, customer complaint resolution, sales reporting, staff coordination, and ensuring compliance with company procedures. I possess strong communication, organizational, and problem-solving skills and thrive in fast-paced environments where attention to detail and teamwork are essential.
Software
Certification
Introduction to Computers and Operating systems, Word Processing, Spreadsheets, Databases, Desktop Publishing.
Interests
Listening to music, Cooking, Traveling, Socializing and making friends
Hobbies
Listening to music,
Cooking,
Traveling,
Socializing and making friends
Accomplishments
Deploying a Tasking Management Tool
Affiliations
- Volunteer with a community organization Professional networking groups
Timeline
Executive Administrative Assistant
Henia and Anzala Associates
04.2016 - Current
Cyber Cafe Manager
Primeserve Limited
01.2012 - 12.2015
Customer Service Manager
SPEARSOFT Network Limited
01.2010 - 01.2012
Internship
Ministry of Lands and Settlement
07.2009 - 09.2010
Internship
Ministry of Tourism and Wildlife
02.2008 - 04.2009
Bachelor of Science - Information Technology
Mount Kenya University
Certificate - Primary
Vitale Boarding primary school
Certificate - Secondary school
St Joseph’s Girls Secondary school
Diploma - Information Technology
Jomo Kenyatta University of Agriculture and Technology