Nelson Tanui

STRATEGY

• Developing and implementing cloud service strategy aligned with the organization’s overall goals and objectives.
• Identifying emerging trends, technologies and best practices in cloud computing and recommended strategic initiatives to leverage them for business growth.
• Collaborating with key stakeholders in defining and executing the cloud services roadmap, including resource allocation and budget planning.

OPERATIONAL

• Managing day-to-day operations of the cloud services, ensuring the delivery of high-quality services and SLAs.
• Overseeing the design, deployment, and maintenance for cloud infrastructure, platforms and services ensuring scalability, reliability and security.
• Monitoring cloud services performance and proactively addressed issues, optimizing system efficiency and availability.
• Collaborating with cross-functional teams in gathering requirements, assessing needs and developing cloud-based solutions to meet business objectives.

LEADERSHIP AND CULTURE

• Providing strong leadership, guidance and mentorship to the cloud services team, fostering a positive and collaborative work environment.
• Driving a culture of innovation, continuous improvement, and customer-centricity within the department.
• Promoting knowledge sharing, professional development, and cross-training among team members.
• Collaborating with HR for talent acquisition, performance management, and succession planning initiatives.

Key Achievements

• Successfully established and configured Oracle Cloud Infrastructure Landing Zone, facilitating seamless migration of core organizational applications.
• Redesigned the organizations AWS cloud infrastructure, adopting a scalable multi-organization, multi-account strategy.
• Performed successful migration Of Tanzanian Entity from Vmware to Azure Stack HCI/Azure Local
• Implemented ExpressRoute and FastConnect interconnections, enabling a robust multicloud strategy between Azure and OCI.
• Spearheaded the deployment of Datadog as the centralized observability platform across the group entity, enhancing real-time monitoring capabilities and cross-team operational visibility.
• Conducted quarterly Cloud IT Disaster Recovery procedures, ensuring organizational resilience and data integrity.
• Maintained cloud uptimes in alignment with company SLAs, ensuring consistent service availability.
• Achieved a 20% reduction in cloud operational costs through strategic cost-saving initiatives.
• Ensured compliance with national and international regulations, meeting multiple audit requirements.
• Supported regional cloud integration for Uganda, Burundi, Rwanda, and Mauritius, enhancing cross-border operations.
• Proposed and executed innovative projects to enhance internal operations as part of the Next Generation Leaders Committee, a diverse team driving organizational transformation.

• Conducted Infrastructure Assessment, utilizing specialized tools to evaluate client infrastructure in preparation for seamless cloud migration and adoption.
• Designed cloud infrastructure, formulating enterprise-scale architectures for clients while adhering to Microsoft's best practices and emphasizing Azure landing zones for optimal deployment.
• Performed Cloud Infrastructure deployment. Actively deploying cloud designs.
• Executed Cloud Migrations, providing expert guidance to clients during the transition from on-premises infrastructure to the cloud, adhering to industry best practices. Proficient in handling migrations encompassing diverse virtualization technologies.
• Designed and implemented hybrid cloud infrastructure.
• Conceptualized and Implemented Business Continuity and Disaster Recovery (BCDR) solutions, encompassing safeguarding 'In' Azure for existing cloud-based infrastructures and securing 'To' Azure for on-premises infrastructures.
• Conducted cloud adoption workshops to guide organizations in effectively implementing Azure Cloud Adoption Framework.
• Delivered comprehensive administrator training and facilitated knowledge-sharing sessions post-project to ensure seamless technical handover and empower client teams with essential cloud administration skills.
• Contributed to customer presales engagement by presenting potential solutions tailored to various customer use cases.
• Prepared Azure solutions quotation estimates.
• Created comprehensive documentation outlining diverse solutions implemented across customer sites, aligning with Azure projects successfully completed.
• Conducted Infrastructure Assessments: Prepared organizations in sectors like insurance, banking, and manufacturing for cloud migration through comprehensive infrastructure evaluations.
• Designed Azure Cloud Architectures: Delivered scalable Azure infrastructure designs tailored to meet the needs of industries such as banking, insurance, and healthcare.
• Deployed Azure Landing Zones: Implemented secure and scalable Azure Landing Zones across various sectors, ensuring adherence to best practices.
• Configured Advanced Cloud Connectivity: Set up ExpressRoute, S2S VPN, and SD-WAN integrations to enhance cloud connectivity for banking, manufacturing, and non-profits.
• Migrated Core Systems to the Cloud: Successfully transitioned critical systems to Azure for organizations in insurance, healthcare, and agribusiness sectors.
• Integrated Multicloud Solutions: Enabled seamless integration of Azure with other platforms like Oracle Cloud and on-premises systems for insurance and banking.
• Established Disaster Recovery Solutions: Designed and deployed Business Continuity and Disaster Recovery (BCDR) strategies for financial, insurance, and manufacturing sectors.
• Provided Azure Support: Delivered L1 Azure support services, ensuring operational continuity for clients in healthcare, non-profits, and banking.
• Achieved Cost Optimization: Executed cost-saving strategies, reducing cloud expenditure while maintaining efficiency for multiple sectors.
• Enhanced Cloud Security: Deployed Azure Firewall and FortiGate solutions, bolstering network security for industries like insurance and banking.
• Supported Regional Cloud Adoption: Facilitated cloud integration across regions for sectors including agriculture and financial services.
• Executed Cloud Migration Proof of Concepts (POC): Validated cloud strategies through POCs for industries like insurance and manufacturing.
• Migrated Microsoft 365 Tenants: Successfully transitioned Microsoft 365 environments for organizations in logistics and fleet management.
• Implemented Cloud Governance: Established governance frameworks to ensure compliance and security in agribusiness and insurance sectors.
• Conducted Cloud Adoption Workshops: Delivered training sessions on Azure Cloud Adoption Framework for organizations in the banking sector.

• Responded to support requests from end users and patiently took individuals through basic troubleshooting tasks.
• Maintained response times in compliance with SLAs.
• Performed root cause analysis of reported issues to decisively discern and enact corrections.
• Facilitated knowledge-sharing meetings to address discovered issues and recurring customer complaints.
• Collaborated with Customer Success Managers during pre-engagements to offer technical guidance for customer initiatives.
• Implemented project tasks related to Azure, Server migrations, Email migrations and Office 365.
• Conducted customer training sessions post-project implementation to ensure seamless system administration transition.

• Monitored, troubleshot, resolved, and escalated network issues to maintain system reliability.
• Supported end users with software and hardware issues to ensure operational efficiency.
• Deployed Windows operating system via disk image tool.
• Managed deployment of antivirus licenses to ensure network security.
• Configured VPN access for remote users.
• Participated in project meetings, providing technical input that contributed to successful network project implementations.
• Provided recommendations on procurement of ICT equipment.
• Participated in mentorship clinics offered in program.