NELSON OSORO
CREDIT OFFICER
NAIROBI
Summary
Enterprising operations manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Regional Manager
CEMES LTD
NAIROBI
01.2022 - Current
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Preparing and presenting monthly, quarterly and annual statements, analysis and reports of operations.
- Dealing with escalated customer issues, incident reports and legal actions.
- Training and supporting operations managers as well as conducting regular performance appraisals
- Growth and monitoring of portfolio quality and ensuring KPIs are met
Operations Manager
CEMES LTD
MARIAKANI
09.2019 - 12.2021
- Carry out opening duties by, checking emails heading team briefs and assigning employee their tasks.
- Ensure there is high standard of delivery of customer service and customer enquiries or complaints are handled promptly.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Supervise and manage staff at branch level and ensure their performance targets are met.
- Network to improve presence and reputation of branch and company.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Manage office operations such as petty cash, rent payments, permits and any other payments.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services and also, gathered and reviewed customer feedback to improve operations.
Relationship Officer
CEMES LTD
MTWAPA
03.2018 - 08.2019
- Marketing of credit products.
- Appraisal of customer loan application and make recommendation.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Ensure to alert company with respect to any delays along with potential issues from customers.
Internship Student
KENYA AIRPORTS AUTHORITY
NAIROBI
02.2015 - 06.2015
- Produced high-quality communications for internal and external use.
- Keeping up to date of cashbooks
- Accounts payable.
- Doing bank reconciliations.
- Filling of tax returns on itax.
Education
Bachelor of Commerce - Accounting
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
NYERI-KENYA 09.2012 - 04.2016
High School Diploma -
CARDINAL OTUNGA HIGH SCHOOL MOSOCHO
KISII-KENYA 01.2008 - 12.2011
Skills
Report writing experience
Additional Information
1.
WASHINGTONE SERETI
HEAD OF OPERATIONS-CEMES FRANCHISE
P.O. BOX 13699-0400
NAIROBI, KENYA.
0716517858
wsereti@gmail.com.
2.
PHILIP OTEMA
HOD SENTI-ROAMTECH SOLUTIONS LTD
NAIROBI, KENYA.
0715868330
philip.otema@roamtech.com
3.
JAMES MWANGI
SENIOR HR - IDEON LTD
nairobi, kenya.
0703236700
jmwangi@ideon.co.ke
Timeline
Regional Manager
CEMES LTD
01.2022 - Current
Operations Manager
CEMES LTD
09.2019 - 12.2021
Relationship Officer
CEMES LTD
03.2018 - 08.2019
Internship Student
KENYA AIRPORTS AUTHORITY
02.2015 - 06.2015
Bachelor of Commerce - Accounting
DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
09.2012 - 04.2016
High School Diploma -
CARDINAL OTUNGA HIGH SCHOOL MOSOCHO
01.2008 - 12.2011
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