NELSON MACHARIA

Opening doors for guests and escorting them to reception desk for check in

• Escorting guests to rooms
• Ensuring smooth flow of traffic at main entrance during busy hours
• Ensuring all guest luggage have right tags and sent to right rooms or luggage room
• Advising guests on all promotions in hotel, have to ensure that I know what is happening in hotel and all food and beverage outlets
• Conducting room moves by moving guest luggage to another room
• Ensuring guest safety when boarding and alighting from car by holding door for them.
• Responded immediately to any guest requests or concerns and promptly resolved issues
• Explained important features of guest rooms to travelers
• Increased hotel revenue by promoting available services, such as room upgrades, spa treatments, and special packages to guests

Ensure that all incidents and accidents are reported to line manager

• Ensure that all staff work safely by proper usage of personal protective equipment
• Coordinate staff trainings when necessary and inform line manager if any staff requires extra training
• Prepare special task tracker, job cards and ensure that work is completed within given time as well as keeping all records and documents related to operations based on cleaning within site
• Work with shifts and always be available when needed.
• Collaborated with various departments to address maintenance issues, housekeeping requests, and guest inquiries promptly
• Collaborated with housekeeping staff to ensure timely room turnovers, maximizing available inventory for incoming guests
• Assisted in training new hires on best practices for housekeeping procedures, contributing to improved staff retention rates over time