DOROTHY ZAWADI KAHINDI
Nairobi
Summary
Detail-oriented and dedicated Room Attendant with experience in the hospitality industry, committed to providing exceptional service and maintaining high standards of cleanliness and orderliness in guest rooms and public areas. Proven ability to deliver a superior guest experience through meticulous attention to detail, efficient task management, and a proactive approach to guest needs and requests. Strong understanding of health and safety regulations, coupled with a solid track record of maintaining cleanliness and hygiene standards. Excellent communication and interpersonal skills, fostering positive interactions with guests and team members alike.
Overview
6
6
years of professional experience
Work History
Room Attendant
KABETE SPRINGS APARTMENTS
Nairobi
12.2021 - Current
- Cleaning :Thoroughly clean and tidy guest rooms according to hotel standards, including making beds, dusting furniture and vacuuming carpets.
- Maintaining Guest Rooms: cleaning bathrooms. Ensure all amenities and supplies are replenished.
- Handling Linens and Supplies: Collect, sort, and launder linens and towels as needed. Ensure an adequate supply of amenities, toiletries, and cleaning supplies in guest rooms and storage areas.
- Adhering to Safety and Security Procedures: Follow established safety and security procedures, including proper handling of cleaning chemicals, use of personal protective equipment, and adherence to fire safety protocols.
- Collaborating with Team Members: Work collaboratively with other housekeeping staff and departments to ensure efficient operations and exceptional guest experiences.
- Reporting and Record-Keeping: Keep accurate records of rooms cleaned, supplies used, and maintenance issues reported.
Room Attendant
MEDINA PALMS
Mombasa
08.2018 - 05.2021
- Inspecting Rooms: Conduct inspections of guest rooms to ensure they meet cleanliness and quality standards before guest arrival.
- Responding to Guest Requests: Respond promptly and courteously to guest requests for additional amenities, room service, or assistance with any issues or inquiries.
- Maintaining Public Areas: Clean and maintain public areas of the hotel, including corridors, lobbies, stairways, and elevators. Ensure these areas are free of debris, properly vacuumed, and well-maintained.
- Adhering to Hygiene Standards: Follow hygiene and sanitation standards to prevent the spread of germs and ensure a clean and healthy environment for guests and staff.
- Upkeep of Equipment and Supplies: Maintain cleanliness and proper functioning of housekeeping equipment, such as vacuum cleaners, cleaning carts
Education
Kenya Certificate Of Secondary Education -
BOFU SECONDARY SCHOOL
11-2017
Kenya Certificate Of Primary Education -
JIMBA GEDE PRIMARY SCHOOL
Kenya11-2012
Skills
- Customer relation
- Attention to details
- Professional and Courteous
- Hazardous chemical training
- Room Maintenance Scheduling
- Health and safety compliance
- Supply Stocking
- Cleaning techniques
Languages
Swahili
First Language
English
Proficient (C2)
C2
Affiliations
- Travelling
- Swimming
- Cooking
Referre
- Mr
- Medina Palma
- Mobile:+254
- Ms
- Apartments
- Mobile:+254
Timeline
Room Attendant
KABETE SPRINGS APARTMENTS
12.2021 - Current
Room Attendant
MEDINA PALMS
08.2018 - 05.2021
Kenya Certificate Of Secondary Education -
BOFU SECONDARY SCHOOL
Kenya Certificate Of Primary Education -
JIMBA GEDE PRIMARY SCHOOL
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