Summary
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Nelly Waweru

Urban Planner
Mukurwe-ini,Nyeri

Summary

Computer-savvy, methodical, detail-oriented and efficient Planner who can coordinate projects and independently handle inquiries to boost team productivity. Hardworking and quality-driven with in-depth understanding of National and County Regulations and standards. Efficiently assess documentation, applications and historical records to support accurate decisions within the organization. Skilled in clerical support, cross-functional communication and task prioritization. Dependable Relationship Officer with strong background working with multidisciplinary teams to optimize operational efficiency. Supports high standards of maintenance and customer service. Diligent and resourceful in solutions development and process improvements.

Work History

Relationship Officer

Equity Bank Lmited
Kerugoya, Kirinyaga County
01.2022 - Current
  • In my role, I work to retain and grow portfolio of relationships by performing proactive, mobile and value-adding activities.
  • I monitor, follow-up and escalate cases to meet customer response commitments.
  • I generate new business and referral clients in partnership with financial advisors and branch team.
  • I monitor issues carefully and reach out to customers to provide immediate resolution and maintain satisfaction.
  • I build and maintain relationships with new and existing clients while providing high level of expertise.
  • I use effective sales strategies to convince clients to accept the diverse and convenient bank products, especially on embracing digitization.

Intern Urban Planner

Kisumu County, Physical Planning and Land Use Department
Kisumu, Kenya
01.2021 - 03.2021
  • Oversaw architectural plan creation and dealt with issues regarding zoning and development.
  • Developed presentations to demonstrate planning initiatives and research.
  • Conducted site assessments to verify plan accuracy and feasibility of proposed developments.
  • Maintained and applied knowledge of local and state government codes and requirements regarding land use.
  • Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
  • Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations.
  • Responded to public inquiries and complaints.
  • Identified opportunities and developed plans for sustainability projects and programs to improve energy efficiency, minimize pollution or waste or restore natural systems.

Field Surveyor

Institute for Transportation and Development Policy (ITDP)
Kisumu, Kenya
08.2021 - 10.2021
  • Coordinated with architects, developers and inspectors in forums to develop new construction designs for commercial, residential and industrial developments.
  • Communicated with brokers, contractors, developers, attorneys and lenders to determine circumstances of survey request.
  • Prepared GIS maps and written reports clearly depicting boundaries, landmarks and notable geographical features and loaded data into ArcGIS and AUTOCAD for design use.
  • Coordinated survey crew activities and oversaw field operations.
  • Completed technical and physical surveys for development of roadway and intersection construction plans.
  • Followed local, regional and national guidelines for land surveying.

Education

Bachelor of Arts - Urban And Regional Planning

MASENO UNIVERSITY
Kisumu
09.2017 - 02.2022

High School Diploma -

Muthithi Secondary School
Murang'a
01.2016 - 11.2016

Skills

Banking

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Additional Information

I have interned at various Equity Bank branches during school breaks while studying at Maseno as a bank teller, dealing with customer queries and handling complaints at the reception and simple secretariat duties revolving around efficient record keeping and support staff activities. I worked at Murang'a Branch between January and August in 2017, and in Mukurwe-ini Branch between May and August 2019 and September to December 2020. Incorporating my Urban Planning knowledge and skills into the banking industry would ensure my personal growth and development, while ensuring the industry's efficient and effective endeavor in transforming the lives of the community. I am well-versed in Microsoft Office Suite with experience n creating Powerpoint presentations, Word reports, Excel spreadsheets for data recording and manipulating. Project planning management skills have been instilled during the 3 Studios (Rural, Urban and Regional studios) conducted in the course of my Urban and Regional Planning degree

Timeline

Relationship Officer

Equity Bank Lmited
01.2022 - Current

Field Surveyor

Institute for Transportation and Development Policy (ITDP)
08.2021 - 10.2021

Intern Urban Planner

Kisumu County, Physical Planning and Land Use Department
01.2021 - 03.2021

Bachelor of Arts - Urban And Regional Planning

MASENO UNIVERSITY
09.2017 - 02.2022

High School Diploma -

Muthithi Secondary School
01.2016 - 11.2016
Nelly WaweruUrban Planner