Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Nelly Warui

Customer Service representative
Nairobi ,Nairobi
Nelly Warui

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
years of professional experience
18
years of post-secondary education

Work History

Pause Restaurant
Nairobi , Kenya

Hotel Customer Service
11.2022 - Current

Job overview

  • Streamlined table turnover rates by efficiently clearing dishes and resetting tables in a timely manner.
  • Upheld a professional appearance and demeanor at all times, acting as a positive representative of the restaurant brand.
  • Ensured accurate orders for guests by attentively listening to their preferences and promptly relaying information to the kitchen staff.
  • Maintained clean and organized workstations, adhering to strict hygiene standards for guest safety and comfort.
  • Contributed to positive team atmosphere by collaborating effectively with coworkers and management.
  • Strengthened relationships with regular customers by remembering names, preferences, and special occasions.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Reduced wait times by implementing effective call routing strategies.
  • Served as a liaison between customers and other departments within the organization, ensuring seamless coordination in addressing client needs.
  • Collaborated with team members to improve overall response times and service quality.
  • Boosted customer retention, engaging in proactive outreach to address concerns.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Increased customer satisfaction, carefully listening to their feedback and making necessary adjustments.
  • Enhanced customer loyalty by providing empathetic support and timely solutions to issues.
  • Conducted comprehensive training sessions for new hires, ensuring high level of service quality.
  • Enhanced overall customer experience by adopting customer-first approach in all interactions.

Edinburg College And Schools
Muranga , Muranga

Trainee Teacher
01.2023 - 04.2024

Job overview

  • Supported school initiatives by volunteering for extracurricular activities and attending community events as a representative of the school district.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
  • Increased parent involvement through consistent communication about student progress and upcoming events.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

Madam Margaret
Nairobi, Kasarani

Sales Associate
05.2023 - 10.2023

Job overview

  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Solved customer challenges by offering relevant products and services.

Government
Nairobi

Attachee
08.2022 - 11.2022

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Organized and detail-oriented with a strong work ethic.

Education

University of Kay
KERICHO

Bachelor's Degree from Bsc. Tourism Management
08.2018 - 08.2022

University Overview

MUTIRA Girls High School
Kirinyaga

Kenya Certificate Of Secondary Education from Secondary Education
02.2014 - 11.2018

University Overview

Kerugoya Good Shepherd's Academy
Kirinyaga

Kenya Certificate Of Primary Education from Primary Education
04.2004 - 11.2013

University Overview

Skills

Upselling

Interests

Socializing

Engaging in community service

Cooking

Timeline

Sales Associate
Madam Margaret
05.2023 - 10.2023
Trainee Teacher
Edinburg College And Schools
01.2023 - 04.2024
Hotel Customer Service
Pause Restaurant
11.2022 - Current
Attachee
Government
08.2022 - 11.2022
University of Kay
Bachelor's Degree from Bsc. Tourism Management
08.2018 - 08.2022
MUTIRA Girls High School
Kenya Certificate Of Secondary Education from Secondary Education
02.2014 - 11.2018
Kerugoya Good Shepherd's Academy
Kenya Certificate Of Primary Education from Primary Education
04.2004 - 11.2013
Nelly WaruiCustomer Service representative