Nelly Sumba
Administration
Nairobi ,47
Summary
Organized and efficient Operations and Administrative officer supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Program Administrator
Lavington Vineyard Church
Nairobi, 47
07.2018 - Current
- 4Ensured compliance with applicable regulations by maintaining up-to-date knowledge of relevant laws governing program activities.
- Organized at least 3 training sessions per year for staff members across programs to develop their skills further and enhance overall team performance.
- Oversee onboarding process for over 30 new hires and continued training of existing staff.
- Prepared all documents related to processing of work permits, travel visas, hotel booking, ticket flights and travels for staff and board members.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Created monthly reports, presentations and other materials for executive staff.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Negotiated and executed contracts on behalf of organization.
- Provided comprehensive support by managing schedules, preparing reports, processing invoices, and handling correspondence for ministry leaders.
- Recruited volunteers to support various aspects of program''s operation while providing them with guidance and mentorship throughout their service tenure.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided ongoing direction and leadership for program operations.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Established program policies and procedures to comply with regulatory requirements.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Piloted innovative solutions by researching best practices in field that could be applied within context of specific programs managed.
- Organized and updated databases, records and other information resources for over 350 congregants.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in field, fostering supportive work environment conducive to professional growth.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and fast-paced environment.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
- Oversee facility/property needs of organization including maintenance, repairs and development of leased space.
- Maintain proper records for all confidential documents and finance records in line with organizational policies.
- Streamlined program processes by implementing efficient administrative procedures, resulting in improved workflow and resource allocation
- Completed bi-weekly payroll for 24 employees
- Created informative reports for senior management, presenting findings on program performance in concise yet thorough manner
Administrative Assistant
Christian Medical Fellowship Of Kenya(CMF-K)
09.2016 - 07.2018
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized and coordinated all the National, regional(East Africa) conferences targeting Christian medical practitioners and students.
- Compile all the minutes for different program teams, for effective running of the associations programs.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Executive Assistant
Kenya Assemblies Of God, Kikuyu
04.2016 - 09.2016
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
- Handled confidential and sensitive information with discretion and tact.
- Coordinated with regional office holders to ensure timely progress reporting of youth activities across country.
- Process and disbursed monthly payments for National office and Local church inline with guideline set.
- Maintained proper books of accounting of Local church and National Youth office.
- Keep updated inventory of stock, supplies and materials to ensure effective use of church resources.
- Ensured effective and efficient running of church programs, through consistent communication with various church leaders and coordinators.
- Maintained office organization and tidiness, creating welcoming environment for clients and visitors.
- Organized computer files, sensitive documents, and office equipment.
- Upheld highly organized and detailed to-do list for Lead pastor/National Youth Director.
Community Volunteer
Lifeskills Promoters
03.2014 - 05.2015
- Established and maintained relationships with 123 local organizations and schools to coordinate volunteer efforts.
- Implementation of Ending Violence Against Children project in primary schools within Dandora, Mukuru, Kariobangi and Korogocho slums.
- Set up and monitored performance of peer education clubs within schools.
- Trained students, teachers and school heads on Lifeskills and Child protection as per developed curriculum.
- Adopted management information system for payment requisition for efficiency and tracking of project resources.
- Career and life skills coaching to unemployed youth under Kenya Youth Employment Program (KYEP)
- Provide programmatic support to project officers in implementation of child protection project.
- Provide intervention services to abused children through coordination with appropriate case workers and government agencies.
- Provide administrative assistance in support of front office desk as required.
- Collaborated with other volunteers to plan and execute successful community events such as festivals, prize-giving days, and educational seminars.
Project Director
Compassion International
04.2012 - 10.2012
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Traveled to other company locations for temporary assignments, meetings or training.
- Monitored project progress, identified risks and took corrective action as needed.
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Championed an environment for wholistic child development through building personal relationship with Jesus.
- Serving as a child protection advocate and a point person in the community.
- Oversee the the Day-to-day operations of the project center for effective implementation of the program.
- Maintain an accurate and up to date database of the project beneficiaries as per the organizational policies.
- Represent the Development Centre in National meetings, trainings and seminars for collaboration and learning.
- Continuous monitoring of project beneficiaries school, home and health progress for early and appropriate intervention.
- Assisted in the overseeing and implementing standards of the partnership agreement as the lead technical staff within the partnership.
- Maintaining proper books of accounts and preparing routine financial reports as per the project deliverables.
- Creative implementation of income generating activities as fundraising efforts to supplement the donor funds for Center operations.
Graduate Trainee
Fellowship Of Christian Unions, Kenya
08.2009 - 07.2011
- Optimized workflow productivity with diligent attention to detail while managing multiple deadlines simultaneously.
- Cultivated leadership skills by taking on additional responsibilities during group assignments.
- Planned and facilitated over 20 discipleship and leadership programs to students in Nairobi and North Rift regions.
- Participated in organizing and mobilization of over 300 students for FOCUS events, meetings and annual conferences.
- Developed sustainable students’ organizations structures and system, annual operational plans for effective management.
- Involved in developing and carrying out students’ mentorship programs in institutions of higher learning in Nairobi and North Rift regions as well as strengthening professionals’ involvement in students’ mentorship.
Education
Master of Arts - Project Planning And Management
University of Nairobi
Nairobi 04.2001 -
Bachelor of Science - Physical Sciences
Kenyatta University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Electronic Filing Systems
Policy Management
Team Coordination
Problem-solving aptitude
Business Correspondence
Time management abilities
Contract Administration
Database Administration
Payroll Oversight
Budget coordination
Operational Improvements
Accomplishments
- Spearheaded the development of the HR and finance manual for Lavington Vineyard Church
- Supervised team of 18 staff members.
Timeline
Program Administrator
Lavington Vineyard Church
07.2018 - Current
Administrative Assistant
Christian Medical Fellowship Of Kenya(CMF-K)
09.2016 - 07.2018
Executive Assistant
Kenya Assemblies Of God, Kikuyu
04.2016 - 09.2016
Community Volunteer
Lifeskills Promoters
03.2014 - 05.2015
Project Director
Compassion International
04.2012 - 10.2012
Graduate Trainee
Fellowship Of Christian Unions, Kenya
08.2009 - 07.2011
Master of Arts - Project Planning And Management
University of Nairobi
04.2001 -
Bachelor of Science - Physical Sciences
Kenyatta University
04.2001 -