Nelly Njeri
Nairobi,Kenya
Summary
Experienced hospitality professional focused on delivering exceptional guest experiences and maintaining high service standards. Skilled in customer service, food and beverage production, conflict resolution, and team collaboration, ensuring seamless operations and satisfied clientele. Adept at working in fast-paced environments and adapting to diverse customer needs.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
Work history
Service Department
Lake Elementaita Mountain Lodge
Nakuru
2025.03 - 2025.11
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Managed high volume orders during peak hours maintaining quality of service.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Offered personalized drink recommendations, enhancing customer rapport.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of establishment equipment.
Education
Kenya Certificate of Secondary Education -
Thugunui Secondary School
2021.01 - 2024.11
Kenya Certificate of Primary Education -
Thugunui Primary School
2013.01 - 2020.12
Certificate - Hospitality Management
Naivasha Youth Empowerment Institute
2025.04 - 2025.08
Skills
- Bartending experience
- Customer Service
- Reservation management
- Cocktail blending
- Strong work ethic
- Food and beverage knowledge
- Cocktail service
- Safety and hygiene standards
- Food preparation techniques
Languages
English
Fluent
Kiswahili
Fluent
Affiliations
- Travelling
- Volunteering: Community involvement
- Food and Beverage Styling
Referees
Samuel Ng'ang'a,
Restaurant Supervisor,
Lake Elementaita Mountain Lodge
+254794496589
Timeline
Certificate - Hospitality Management
Naivasha Youth Empowerment Institute
2025.04 - 2025.08
Service Department
Lake Elementaita Mountain Lodge
2025.03 - 2025.11
Kenya Certificate of Secondary Education -
Thugunui Secondary School
2021.01 - 2024.11
Kenya Certificate of Primary Education -
Thugunui Primary School
2013.01 - 2020.12