Nelly Mugambi
Regional Retail Manager | Fuel & Lubricants Specialist | Business Growth Strategist
Nbo
Summary
Dynamic Retail Regional Manager with a proven track record at Rubis Energy Kenya, orchestrating 18 million liters in monthly sales. Expertise in strategic sales planning and team leadership has consistently achieved 100% mystery shopper scores. Proficient in financial analysis and compliance standards, driving operational efficiency and enhancing dealer performance through innovative solutions and impactful coaching. Results-oriented professional committed to fostering growth and excellence within the retail sector.
Overview
15
15
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Retail Regional Manager
Rubis Energy Kenya
Nairobi, Nairobi Province
04.2022 - Current
- Directed retail operations for Nairobi, managing largest volume region at 18M liters monthly.
- Guided Territory Managers to consistently meet sales and operational benchmarks.
- Supervised Company Operated Stations, focusing on loss reduction and compliance enhancement.
- Assessed dealer financial health to ensure adequate working capital and profitability.
- Appointed new dealers, boosting organizational diversity and performance.
- Engineered a tool to pinpoint site vulnerabilities, significantly cutting security incidents.
- Provided insightful coaching and leadership to Territory Managers.
Area Business Manager
Vivo Energy Kenya
Nairobi, Nairobi Province
10.2018 - 03.2022
- Delivered 61 million litres of fuel and 367 tonnes of lubricants in 2021 by managing retail station portfolio.
- Conducted Territory Manager Site Reviews to ensure compliance with contracts and HSSE standards.
- Coached retailers and implemented customer commitment strategies to close skill gaps.
- Recruited high-performing retailers, achieving performance benchmarks consistently.
- Transformed underperforming site from 380 m³ to 600 m³ through strategic initiatives.
- Achieved 100% mystery shopper scores across entire territory, enhancing service quality.
- Key Achievement: Turned around underperforming site from 380m³ to 600m³ through targeted coaching and operational improvements.
Card Fleet Account Manager
Vivo Energy
Nairobi, Nairobi Province
01.2018 - 10.2018
- Executed a market penetration strategy for Shell fuel cards, driving significant growth.
- Resolved operational issues related to card services, ensuring seamless customer experience.
- Trained field and site staff to elevate service delivery standards.
- Enhanced debt collection rates from 80% to 97%, improving account clearances.
Retail Administrator
Vivo Energy
Nairobi, Nairobi Province
06.2016 - 12.2017
- Coordinated scheduling, travel logistics, and activities for retail department operations.
- Organized conferences, away days, and HSSE meetings while monitoring departmental KPIs and leave schedules.
- Negotiated with service providers to secure lower rates, achieving cost reductions of 20%.
Personal Assistant
Safaricom Ltd
Nairobi, Nairobi Province
03.2015 - 06.2016
- Facilitated calendar management, travel arrangements, budgeting, and procurement for Director.
- Oversaw purchase requisitions and reconciliations to ensure accuracy.
- Coordinated internal and external events to enhance organizational effectiveness.
Retail Stock Controller / Customer Care Representative
Safaricom Ltd
Nairobi, Nairobi Province
03.2011 - 02.2015
- Streamlined inventory management and stock reporting processes.
- Uphold high standards in customer service and confidentiality.
- Addressed customer queries and resolved service complaints efficiently.
- Key Achievement: Recognized with Operational Excellence Award in 2014.
Education
Certificate - Developing Leadership Capabilities
10.2025
Equips essential skills and insights to become effective leaders in various professional settings. Through a combination of theoretical frameworks, practical exercises, and real-world applications
Certificate - New Manager Leadership Program
11.2023
Course is designed to onboard and equip newly appointed managers with the essential skills, tools, and knowledge necessary to succeed in their leadership roles.
Diploma - Procurement and Supply
03-2015
Member of CIPS
MBA - Entrepreneurship
01.2013
- Thesis: Challenges Faced by Women in MSMEs in Kenya
- GPA: 3.3
BSc - Hotel & Restaurant Management
01.2004
- Internship: Sarova Hotels
- GPA: 3.45
Skills
Accomplishments
Employee of the Month for creation and implementation of HSE Vulnerability to Robbery Tool
Additional Information
Volunteered for the Ajuma Foundation drive to provide books for needy school children.
Certification
Territory Manager Accreditation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Retail Regional Manager - Rubis Energy Kenya
04.2022 - Current
Area Business Manager - Vivo Energy Kenya
10.2018 - 03.2022
Card Fleet Account Manager - Vivo Energy
01.2018 - 10.2018
Retail Administrator - Vivo Energy
06.2016 - 12.2017
Personal Assistant - Safaricom Ltd
03.2015 - 06.2016
Retail Stock Controller / Customer Care Representative - Safaricom Ltd
03.2011 - 02.2015
Strathmore Business School Nairobi - Certificate, Developing Leadership Capabilities
Strathmore Business School Nairobi - Certificate, New Manager Leadership Program
United States International University - BSc, Hotel & Restaurant Management
Chartered Institute of Procurement & Supply (CIPS) - Diploma, Procurement and Supply
United States International University - MBA, Entrepreneurship