Nelly Kiage
Nairobi,Kenya
Summary
Enthusiastic tour guide with solid background in providing engaging and informative tours to diverse groups of visitors. Possess strong communication skills, adept in storytelling and cultural interpretation, ensuring memorable visitor experiences. Demonstrated ability to manage large groups efficiently while maintaining safety and enjoyment. Improved overall visitor satisfaction through personalized attention and adapting tours to meet individual interests.I am keen to work in a multicultural set up where I can hone my skills in any department.
Overview
1
1
Language
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Tour Guide
Nairobi National Museum
Nairobi, Kenya
06.2023 - 08.2023
- Guided diverse groups through Nairobi National Museum exhibits and collections.
- Engaged visitors with interactive storytelling to enhance their experience.
- Explained historical significance of artifacts and cultural heritage to visitors.
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Organized educational programs and workshops for school groups, enhancing learning experiences.
- Collaborated with staff to enhance visitor engagement and satisfaction initiatives, fostering positive interactions.
- Promoted upcoming exhibitions through discussions with visitors during tours.
- Ensured safety protocols were followed during tours and events at the museum.
- Coordinated and managed bookings for guided tours, ensuring accurate scheduling., reservations and payments for tours.
Clerk
IEBC
Nairobi, Kenya
08.2022 - 08.2022
- Processed voter registration applications efficiently and accurately.
- Maintained accurate records of electoral data and documentation.
- Assisted in organizing election materials for polling stations.
- Provided support during training sessions for new staff members.
- Collaborated with team members to ensure smooth election operations.
- Responded to inquiries from the public regarding voting procedures.
- Updated databases with current voter information regularly.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
Brand Ambassador
My Health Africa
Nairobi, Kenya
05.2022 - 07.2022
- Promoted health services and products to diverse audiences.
- Engaged with community members to raise health awareness initiatives.
- Coordinated events and activities to demonstrate health solutions.
- Assisted in creating marketing materials for outreach campaigns.
- Collected feedback from clients to improve service offerings.
- Distributed flyers, brochures, and other materials at promotional events.
- Collaborated with creative professionals to develop effective marketing strategies.
Education
Bachelor of Science - Tourism And Hospitality Management
MURANG’A UNIVERSITY OF TECHNOLOGY
MURANG’A, KENYA 09.2020 - 08.2024
Skills
- Public speaking
- Customer service
- Educational program development
- Visitor engagement
- Marketing strategy
- Team collaboration
Languages
English
First Language
References
References available upon request.
Timeline
Tour Guide
Nairobi National Museum
06.2023 - 08.2023
Clerk
IEBC
08.2022 - 08.2022
Brand Ambassador
My Health Africa
05.2022 - 07.2022
Bachelor of Science - Tourism And Hospitality Management
MURANG’A UNIVERSITY OF TECHNOLOGY
09.2020 - 08.2024