Summary
Overview
Work History
Education
Skills
Personal Information
Professionaltrainingandqualifications
References
Timeline
Generic

Nelly Jelagat Sawe

Nairobi

Summary

To enhance professionalism in the Tourism and Travel industry by acquiring knowledge through the day–to-day business undertakings and the challenges that come with it. A career that develops an insight into the dynamics of the Tourism industry. A challenging position that provides opportunity for innovation, creativity and teamwork. To build a proficient and effective personality as tour officer / manager and develop skills and talents to the highest level that will allow me to work in rich and fulfilling positions in the growing hospitality industry. I hope to work in a dynamic hospitality oriented organization where creativity, conservation and teamwork form an integral part of operations.

Overview

2018
2018
years of professional experience
1986
1986
years of post-secondary education

Work History

Sales Executive/Travel Designer

Governors Safaris/Wilderness
3 2018 - 9 2023
  • Liaise with the Sales Director on sales potential and any development on the agent relationship for all bookings
  • Continuous communication and excellent service delivery to agents at all times
  • Build relationships with agents based on trust and support, knowing their business trends and guests needs
  • Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent ensuring relevant information is obtained from the ARM prior to quoting
  • Stipulate and utilize applicable specials in the Wilderness Window and make appropriate notes as required as per AP’s systems and procedures
  • Understand the agents/guests needs in each booking
  • Design itineraries around company guidelines and product knowledge e.g
  • Area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects
  • Follow up on all outstanding provisional bookings with the agents, consistently understanding the yield implication of provisional space held
  • Measure sales and GP% per agent in conjunction with Sales, identifying variations and maintaining good GP’s per booking
  • Create the automated deposit invoice including all services that are confirmed and need to be delivered in accordance to the agents agreed T&Cs, ensure bookings are not exposed on the Tour Financial reports
  • Ensure that the deposit requirements in the WW match what the AP advises on the quote to mitigate exposure risk in each booking
  • Process any additional changes/updates after confirmation to the itinerary
  • All required travel information to be obtained from the Agent and sent to the Operations Specialist e.g
  • Bed configuration, dietaries, ages of children, group dynamics and any other additional information from the agent
  • Review guest travel docs completed in conjunction with the operations team support and ensure details are correct prior to sending out to the agent.

Tourplan System Administrator/sales assistant

Cheli & Peacock Safaris
12.2012 - 01.2018
  • Create New users and assign usage rights
  • Maintain INI settings with Tourplan support
  • Create Pre-costed modules (PCM’s) and packages
  • Maintaining and update creditors and Debtors list
  • Feed tariff rates into database for Transfers, Transport, and Accommodation, Meals, Flights, and Miscellaneous services offered
  • Training staff on how to use Tourplan system
  • Tourplan troubleshooting on operational and data related issues, covering a wide range of issues
  • Work with accounts department in generating accurate accounting reports from Tourplan system and ensuring accuracy of the same on a month to month basis
  • Troubleshooting Tour plan queries and assisting in margin controls
  • Corresponding with Tourplan support team in SA and IT department to maintain running of Tourplan
  • Doing financial month end procedures
  • Assist finance team to run reports to ensure files are allocated into correct database, invoiced and closed
  • Running regular report for managers when attending impromptu meetings with suppliers and agents
  • Preparing reports for marketing during trade fairs, and sales calls
  • Preparing weekly report for confirmed files
  • Regularly assisting the sales consultant with doing quotations to beat response deadlines
  • Assist marketing department in doing brochure quotes
  • Work alongside finance manager in generating management reports and file interpretation where need be
  • Help sales consultant in putting together group quotations of large groups
  • Help finance team to answer auditor’s queries on files and reports
  • Assist finance team to interpret contracts whenever asked to.

Database & Product Administrator

Private Safaris Limited
12.2004 - 11.2012
  • Create New users and accord usage rights
  • Maintain INI settings with Tourplan support
  • Create Pre-costed modules (PCM’s) and packages for all EX Mombasa and EX Nairobi Safaris
  • Maintaining and update creditors and Debtors list
  • Feed tariff rates into database for Transfers, Transport, and Accommodation, Meals, Flights, and Miscellaneous services offered to/by private safaris
  • Training new staff on how to use Tourplan system
  • Assist in running
  • Assist to sort Tourplan queries that are operational and data related
  • Work with accounts department in generating accurate accounting reports from Tourplan system
  • Checking that tour plan reports are correct on a month to month basis
  • Troubleshooting Tour plan queries and assisting in margin controls
  • Work hand in hand with Tourplan support team in SA and IT department to maintain running of Tourplan at private Safaris.

Tour Consultant / Costing Officer

Private Safaris Limited
12.2004 - 11.2012
  • Receiving all bookings from Mombasa branch, and inputting the same to the Tourplan system
  • Making the block-bookings with the agents assigned to handle
  • Receiving all local and international bookings and making the reservations and follow ups and also entering all this information on the tour plan reservation system
  • Invoicing all the bookings on departure
  • Briefing and de-briefing customer services drivers before and after the safaris
  • Preparing the drivers files and detailed itineraries with advance request of the park entrance fees, transport service and all other services included in the program
  • Updating monthly fore-cast for all the regular safaris with proper management of the release period
  • Keeping clear and accurate filing system for all the company related documents and for easier accessibility
  • Accurate and prompt liaison with the agents and replying to all the requests within the targeted time limit
  • Preparing the safari lists well in advance to necessitate advance planning of the safari drivers charts
  • Still continued to handle Mombasa booking in Tour plan System
  • Receiving all local and international request and doing the quotation
  • Updating monthly fore-cast for all the FIT in the quote master safaris with proper management of the release period
  • Keeping clear and accurate filing system for all the company related documents and for easier accessibility
  • Accurate and prompt liaison with the agents and replying to all the requests within the targeted time limit.

Education

Tourism Management

United States International University

Travel & Tourism Management

Kenya Utalii College
09.2025 - 10.2004

Kenya Certificate of secondary Education (K.C.S.E)

Sing’ore Girls –Iten

Skills

  • Business development and planning

  • Lead prospecting

  • Business Networking

  • Sales management

    • Personal Information

    • ID Number: 22184044
    • Date of Birth: 1980
    • Gender: Female

    Professionaltrainingandqualifications

    • 03/2004, Leadership Course - Outward Bound – Loitoktok, Certificate in leadership and Hardship Management
    • 04/2006, Management in Leadership Skills, conducted by Eureka Training Consultants., Certificate in Management and Leadership skills
    • 09/2003, Golfing - Windsor Golf Club, Certificate in Golfing

    References

    • The Grammaticas, Governors Camp, 0710 600848
    • Alex Millar, Governors Camp, 0733632049
    • Quentin Savage, Cheli & Peacock Safaris, +254 730 721 334
    • Kellen Ndii, Africa 220 (former Private Safaris), 0722 201909
    • Ian & Nonnie, Private Guides, +263775523986

    Timeline

    Travel & Tourism Management

    Kenya Utalii College
    09.2025 - 10.2004

    Tourplan System Administrator/sales assistant

    Cheli & Peacock Safaris
    12.2012 - 01.2018

    Database & Product Administrator

    Private Safaris Limited
    12.2004 - 11.2012

    Tour Consultant / Costing Officer

    Private Safaris Limited
    12.2004 - 11.2012

    Kenya Certificate of secondary Education (K.C.S.E)

    Sing’ore Girls –Iten

    Sales Executive/Travel Designer

    Governors Safaris/Wilderness
    3 2018 - 9 2023

    Tourism Management

    United States International University

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