NELLY BETTY KARIMI
Chogoria
Summary
Results-driven director of operations known for setting strategic goals and improving performance metrics. Expertise in developing client relationships and overseeing operational workflows to enhance delivery and customer satisfaction, with a proven record of founding a successful branding company.
Overview
17
17
years of professional experience
Work History
Director and Operations Manager
MonarQ Systems Limited
Embu
02.2018 - Current
- Strategic Leadership: Setting the company’s vision, goals, and 3-5 year strategy.
- Oversee daily operations to ensure smooth, cost-effective delivery of products and services.
- Performance Oversight: Reviewing business performance and tracking financial performance to ensure financial and operational objectives are met.
- Monitored budgets and operational KPIs to ensure alignment with financial and operational objectives.
- Planning and managing workflows, inventory, staffing, and resources.
- Resolved bottlenecks and escalations to streamline workflows and improve operational efficiency.
- Enhanced company brand and reputation through strategic initiatives.
- Key Achievement: Found and run a profitable and reputable branding company in under 3 years.
Graduate Clerk
Kenya Commercial Bank
Chogoria
05.2014 - 12.2017
- Performed data entry into banking systems with high attention to detail.
- Providing front-office support to customers daily, resolving inquiries on accounts, mobile banking, and card services.
- Retrieving and organizing physical and digital records for authorized personnel within set SLAs.
- Supporting risk and compliance checks by ensuring all documents met KYC and AML requirements.
- Maintained confidentiality of sensitive customer information in line with KCB data protection and CBK regulations.
- Gathered and documented customer feedback, enhancing product delivery and service quality.
- Generated weekly sales and activity reports for branch management, providing insights to track performance against targets.
- Digitizing and indexing customer files weekly.
- Promoted KCB products during campaigns, achieving weekly targets for new account openings.
Data Entry Clerk
Kenya Institute of Management
Nairobi
07.2013 - 04.2014
- Entered data from physical documents, emails, PDFs, and forms into databases, spreadsheets, or ERP systems to ensure accurate record-keeping.
- Verified data for completeness and correctness prior to entry to maintain high data integrity.
- Cross-check against source documents to maintain 99%+ accuracy.
- Do quality checks on entered records to catch typos, duplicates, or missing fields.
- Retrieve records quickly when requested by staff or management.
- Maintained physical and electronic filing systems for efficient record retrieval and organization.
Corporate Communications Officer
Retirement Benefits Authority
Nairobi
09.2014 - 03.2014
- Developed employee newsletters, intranet content, CEO memos, and town hall presentations to enhance internal communication.
- Managed corporate messaging to ensure consistent branding and messaging across all channels.
- Facilitated communication between leadership and employees to ensure alignment on goals.
- Ensure staff are informed about company news, changes, policies, and culture.
- Supported internal campaigns for engagement, DEI, safety, and change management to foster a positive workplace culture.
- Develop speeches, talking points, and presentations for executives.
- Oversee content for website, social media, and corporate publications.
- Support brand campaigns and CSR/sustainability communications.
Tutor
Tec Institute of Management
Machakos
01.2010 - 05.2012
- Lectured Human Resources, Business Management, and Economics courses at diploma and certificate levels.
- Developed personalized learning plans for diverse student needs.
- Facilitated engaging tutoring sessions in various management subjects.
- Assisted students with exam preparation and study techniques.
Education
Bachelor of Arts - economics with IT
Maseno University
04-2009
KCSE -
Makuri Girls’ High School
11-2003
Skills
- Leadership and organization
- Problem solving and critical thinking
- Teamwork and interpersonal skills
- Communication skills
- Self-motivation
- Excel, SPSS, Python (Beginner level)
Leadership Positions
- Director, Monarq Systems Limited
- Special Member, MUMSA [Maseno University Meru Students Association], 09/01/05, 09/30/08
- Laboratory Captain, High School
Languages
- English
- Kiswahili
Personal Information
Management
I am able to portray critical analyzing and thinking skills which lead to great organizational and Management skills. Possess leadership values.
Timeline
Director and Operations Manager
MonarQ Systems Limited
02.2018 - Current
Corporate Communications Officer
Retirement Benefits Authority
09.2014 - 03.2014
Graduate Clerk
Kenya Commercial Bank
05.2014 - 12.2017
Data Entry Clerk
Kenya Institute of Management
07.2013 - 04.2014
Tutor
Tec Institute of Management
01.2010 - 05.2012
KCSE -
Makuri Girls’ High School
Bachelor of Arts - economics with IT
Maseno University