Nelly Anyango
Shampoo Assistant
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Shampoo Assistant
Zavon Salon
01.2019 - Current
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
- Consistently received positive feedback from clients for outstanding service quality and attentiveness.
- Demonstrated knowledge of various hair types and recommended appropriate products accordingly.
- Supported stylists with timely shampooing and conditioning services, maximizing appointment efficiency.
- Contributed to salon revenue growth through upselling of additional services during shampoo appointments.
- Communicated with hairdressers to address customer issues and appointment conflicts.
Sales Associate
Wesside Collections
03.2015 - 10.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Receptionist
Iconic Salon
02.2010 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Reduced incoming call response time by implementing an effective call routing system.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Luak Girls Highschool
Siaya, Siaya District, Kenya 04.2001 -
Skills
Excellent Communication
Customer Needs Assessment
Teamwork and Collaboration
Office Management
Administrative Support
Additional Information
Alfred Hayombe, Manager
Wesside Collections
0702181728
Claris Okoth, Manager
Zavon salon
0780106309
Timeline
Shampoo Assistant
Zavon Salon
01.2019 - Current
Sales Associate
Wesside Collections
03.2015 - 10.2018
Receptionist
Iconic Salon
02.2010 - 08.2014
High School Diploma -
Luak Girls Highschool
04.2001 -