Nelly Anyango
Shampoo Assistant
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Shampoo Assistant
Zavon Salon
01.2019 - Current
- Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
- Consistently received positive feedback from clients for outstanding service quality and attentiveness.
- Demonstrated knowledge of various hair types and recommended appropriate products accordingly.
- Supported stylists with timely shampooing and conditioning services, maximizing appointment efficiency.
- Contributed to salon revenue growth through upselling of additional services during shampoo appointments.
- Communicated with hairdressers to address customer issues and appointment conflicts.
Sales Associate
Wesside Collections
03.2015 - 10.2018
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Receptionist
Iconic Salon
02.2010 - 08.2014
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Reduced incoming call response time by implementing an effective call routing system.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Luak Girls Highschool
Siaya, Siaya District, Kenya 04.2001 -
Skills
Excellent Communication
Additional Information
Alfred Hayombe, Manager
Wesside Collections
0702181728
Claris Okoth, Manager
Zavon salon
0780106309
Timeline
Shampoo Assistant
Zavon Salon
01.2019 - Current
Sales Associate
Wesside Collections
03.2015 - 10.2018
Receptionist
Iconic Salon
02.2010 - 08.2014
High School Diploma -
Luak Girls Highschool
04.2001 -
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