Neemah Njoroge
Nairobi County
Summary
Experienced therapist specializing in individual and group therapy, focusing on empowering clients to overcome trauma and reclaim their inner strength. Proven track record in developing personalized treatment plans that enhance mental clarity, self-esteem, and overall wellness. Expertise in nervous system regulation and somatic practices, facilitating transformative growth for high-impact individuals. Consistently recognized for positive client outcomes and collaborative efforts with healthcare teams.
Overview
11
11
years of professional experience
Work History
Change Therapist & Trainer
Empora Ltd
Nairobi County
01.2025 - Current
- Designed and delivered RTT-based mental health strategies, empowering over 300 employees to manage stress and anxiety.
- Reduced absenteeism by 28% while increasing employee engagement by 19%.
- Equipped leaders with emotional intelligence tools, enhancing retention and fostering high-performance culture.
- Integrated RTT approaches to transform workplace resilience into measurable productivity gains.
- Architected wellbeing frameworks aligning mental health initiatives with organizational objectives.
- Conducted executive workshops on emotional intelligence and stress mastery, enhancing leadership effectiveness.
- Implemented RTT-driven interventions to mitigate absenteeism and promote long-term workforce stability.
- Developed proactive mental health initiatives that safeguard talent and reinforce competitive advantage.
Teaching Professional
Braeburn Schools Limited - Kenya, Tanzania & Rwanda
Nairobi County
01.2018 - 01.2025
- Fostered dynamic, inclusive learning environments that inspired academic excellence and critical thinking.
- Integrated engaging teaching methodologies and personalized strategies to empower learners fully.
- Promoted holistic education by encouraging creativity, collaboration, and confidence-building among students.
- Mentored students beyond academics to nurture resilience, self-belief, and curiosity for lifelong success.
- Cultivated a culture of excellence within Braeburn Schools through leadership initiatives and collaborative opportunities.
- Delivered impactful classroom experiences that reinforced inclusivity and enhanced student achievement.
SAP Sales and Customer Experience Executive
EPI-USE East Africa Ltd.
06.2021 - 05.2022
- As a Sales and Customer Experience professional at EPI-USE East Africa, I specialized in driving business growth, enhancing client relationships, and delivering tailored SAP solutions to organizations across the region.
- My role focused on understanding customer needs, optimizing engagement strategies, and ensuring seamless service delivery to maximize satisfaction and long-term partnerships.
- With a deep knowledge of SAP HR/Payroll and enterprise solutions, I worked closely with clients to implement customized digital transformation strategies, helping businesses streamline operations and improve efficiency by leveraging customer insights, data-driven decision-making, and innovative engagement techniques.
- I contributed to strengthening EPI-USE's presence in East Africa's dynamic market.
- Key areas of expertise included: Client Relationship Management, Sales Strategy & Business Development, Digital Transformation & SAP Solutions, Customer-Centric Approach, Market Expansion & Competitive Positioning.
Sales and Customer Experience Executive
Arrowthemes
07.2014 - 06.2021
- Customer Experience Management - fostering positive interactions and guiding seamless adoption of business solutions.
- Sales Enablement - driving product adoption, upsell opportunities, and long-term client loyalty.
- Cross-Functional Collaboration - Strengthened cross-functional collaboration by relaying critical product insights to sales, marketing, and technical teams, driving efficient resolutions and enhancing end-user outcomes.
- Relationship Building - Cultivated long-term client relationships through consistent follow-ups, gathering feedback that informed continuous improvements to support protocols and secured repeat business.
- Strategic Communication - translating customer insights into recommendations that shaped product and support protocols.
- Revenue growth - Drove revenue growth by fostering positive customer experiences, promptly addressing inquiries, and guiding users through troubleshooting to ensure seamless adoption of web and mobile features.
- Data Analysis & Insight Generation - synthesizing usage analytics and client feedback to identify recurring pain points and enabling product teams to implement targeted enhancements that elevated satisfaction and increased upsell opportunities.
Education
Rapid Transformational Therapy -
Marisa Peer
03-2025
PGCEi - International Education
University of Nottingham
08-2019
Bachelor of Science (B.Sc) - Computer Science
The Presbyterian University of East Africa
11-2013
Skills
- Executive coaching
- Change management
- Conflict resolution
- Therapeutic plans
- Intervention planning
- Trauma counseling
- Stress management
- Teamwork
- Active listening
- Group and individual therapy
- Team building
- Group and family therapy
- Learning management systems
Timeline
Change Therapist & Trainer
Empora Ltd
01.2025 - Current
SAP Sales and Customer Experience Executive
EPI-USE East Africa Ltd.
06.2021 - 05.2022
Teaching Professional
Braeburn Schools Limited - Kenya, Tanzania & Rwanda
01.2018 - 01.2025
Sales and Customer Experience Executive
Arrowthemes
07.2014 - 06.2021
Rapid Transformational Therapy -
Marisa Peer
PGCEi - International Education
University of Nottingham
Bachelor of Science (B.Sc) - Computer Science
The Presbyterian University of East Africa