Writing
Hi, I’m
NECHESA MELISA KIMBERLY
OPERATIONS
NAIROBI,KENYA
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
8
years of post-secondary education
3
Languages
Work History
TLSCONTACTNAIROBI, KENYA
Operations Agent
03.2022 - Current
Job overview
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to process their applications.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Handling of applicant passports, scanning and verified the authenticity of them.
- Enrolled biometric features such as photos and finger prints of applicants.
- Dispatched courier packages of passports to applicants and receipt of the same.
- Assisted clients with completion of applications and paperwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
DOVE CHRISTIAN FELLOWSHIPNAIROBI, KENYA
Community Programs Coordinator
03.2020 - 12.2020
Job overview
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and implemented training programs for staff.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
Education
JOMO KENYATTA UNIVERSITY OF AGRICULTURE NAIROBI
Bachelor of Science from INDUSTRIAL CHEMISTRY
09.2013 - 11.2021
Skills
Planning and Coordination
undefinedAccomplishments
A published author with KICD in collaboration with Moran Publishers.
Interests
Traveling
Timeline
Operations Agent
TLSCONTACT
03.2022 - Current
Community Programs Coordinator
DOVE CHRISTIAN FELLOWSHIP
03.2020 - 12.2020
JOMO KENYATTA UNIVERSITY OF AGRICULTURE
Bachelor of Science from INDUSTRIAL CHEMISTRY
09.2013 - 11.2021
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