Writing
Hi, I’m
NECHESA MELISA KIMBERLY
OPERATIONS
NAIROBI,KENYA
Summary
I am a detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
8
years of post-secondary education
3
Languages
Work History
TLSCONTACTNAIROBI, KENYA
Operations Agent
03.2022 - Current
Job overview
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Performed routine data entry or document management.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Informed customers by mail or telephone of additional steps needed to process their applications.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Handling of applicant passports, scanning and verified the authenticity of them.
- Enrolled biometric features such as photos and finger prints of applicants.
- Dispatched courier packages of passports to applicants and receipt of the same.
- Assisted clients with completion of applications and paperwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Delivered services to customer locations within specific timeframes.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
DOVE CHRISTIAN FELLOWSHIPNAIROBI, KENYA
Community Programs Coordinator
03.2020 - 12.2020
Job overview
- Participated in community events to promote services and engage with public.
- Managed volunteer programs focused on providing community services to underserved populations.
- Established and maintained relationships with key stakeholders.
- Analyzed trends and data to inform decision-making and program development.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Implemented strategies to increase public awareness of social and community service programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and implemented training programs for staff.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Provided leadership, guidance and support to staff members.
- Collaborated with community members to develop and implement service initiatives.
- Advocated for social and community service programs to increase awareness and funding.
- Researched best practices and developed strategies to improve program outcomes.
Education
JOMO KENYATTA UNIVERSITY OF AGRICULTURE NAIROBI
Bachelor of Science from INDUSTRIAL CHEMISTRY
09.2013 - 11.2021
Skills
Planning and Coordination
Critical Thinking
Good Telephone Etiquette
Interpersonal Communication
Teamwork and Collaboration
Written Communication
Multitasking Abilities
Excellent Communication
Knowledge of quality systems
Audit reporting
Quality assurance background
Accomplishments
A published author with KICD in collaboration with Moran Publishers.
Interests
Traveling
Timeline
Operations Agent
TLSCONTACT
03.2022 - Current
Community Programs Coordinator
DOVE CHRISTIAN FELLOWSHIP
03.2020 - 12.2020
JOMO KENYATTA UNIVERSITY OF AGRICULTURE
Bachelor of Science from INDUSTRIAL CHEMISTRY
09.2013 - 11.2021