Ndirangu Muchiri
Nairobi, Nairobi Province,30
Summary
At Fargo Courier Ltd, I excelled as a Service Delivery Coordinator, significantly reducing client complaints by proactively resolving issues. My expertise in delivery management and exceptional teamwork skills fostered a positive environment and contributed to business growth through strategic upselling. I maintained meticulous project records, enhancing future workload forecasting and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Delivery Coordinator
Fargo Courier Ltd
07.2014 - Current
- Reduced client complaints through proactive issue identification and resolution before escalation became necessary.
- Fostered a positive working environment within the team by promoting open communication channels among team members.
- Contributed to business development efforts by identifying opportunities for upselling or cross-selling services based on client needs analysis.
- Maintained detailed records of all projects and their progress, enabling accurate reporting and forecasting for future workloads.
Education
No Degree - Mechanical Engineering Production
Nyeri Technical Training Instittute
Nyeri, Nyeri District, Kenya11-2009
Skills
- Customer relations
- Schedule management
- Punctuality
- Paperwork processing
- Workflow coordination
- Delivery coordination
- Delivery management
- Escalation management
- Customer satisfaction
- Teamwork
- Customer service
- Time management
Certification
- Customer Service Certification - Fargo Courier
- Courier Training AFRALTI
Timeline
Service Delivery Coordinator
Fargo Courier Ltd
07.2014 - Current
No Degree - Mechanical Engineering Production
Nyeri Technical Training Instittute
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