NDERITU KARIMI ABDULKARIM

Communicating with dispatchers, drivers and other team

members to make deliveries.

• Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in supply chain process.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained safe driving records by strictly following traffic rules and regulations.
• Resolved any discrepancies between actual stock and inventory records, ensuring accuracy of warehouse data.
• Obtained signatures upon delivery completion, confirming receipt of goods by customers in timely manner
• Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
• Improved delivery efficiency by optimizing routes and adhering to schedules.
• Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
• Enhanced customer satisfaction with timely deliveries and professional communication during pickups and drop offs.
• Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
• Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
• Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
• Managed time efficiently while on road to meet strict deadlines for multiple deliveries per shift.
• Operated light trucks to deliver loads as far as 250 miles from home location

Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Generated reports to track deliveries and maintain proper records and documentation.
• Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
• Analyzed customer feedback and provided solutions to improve customer service.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
• Sent out drivers to assist 8 hourly callers based on locations, needs and worker availability
• Closely monitored dispatch board to triage and prioritize over 20 daily calls
• Promoted teamwork among colleagues by proactively assisting others when needed
• Processed invoices and payments for dispatched orders to provide proof of transaction