Microsoft Office
Hi, I’m
Navdeep Singh
Management And Operations Specialist
Nairobi
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
28
years of professional experience
9
years of post-secondary education
3
Certifications
4
Languages
Work History
Cockreill East Africa LtdNairobi
Operations Manager
05.2022 - Current
Job overview
- Managing and directing the operations team to achieve business targets
- Assisting in developing or updating standard operating procedures for all business operational activities
- Building strong relationships by addressing customer issues and complaints in a timely manner
- Assisting in employee appraisals, promotions, compensation, and termination based on the performance review
- Providing operational support and guidance to staff
- Assisting in developing operating and capital budgets
- Monitoring and controlling expenses according to the allotted budget
- Assisting in interviewing, recruiting, and training candidates
- Maintaining accurate and clear documentation for operational procedures and activities
- Working in compliance with company policies and procedures
- Conduct regular meetings with the team to discuss about issues, concerns, updates, etc
- Supporting operational risk and audit process for the purpose of preventive maintenance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Semac Consultants Pvt. Ltd, Navdeep SinghNairobi
Business Development Manager
02.2019 - 03.2020
Job overview
- Identified and researched for potential Clients
- Developed and maintained client relationships
- Coordinated with the sales team to develop mutually beneficial proposals
- Negotiated contract terms with clients and communicated with stakeholders
- Gathered useful information from customer and competitor data
- Made and gave presentations to prospective clients and internal executives.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Prideinn Hotels and Conferencing Nairobi
General Manager
03.2017 - 03.2018
Job overview
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Collaborated with cross-functional teams to develop innovative solutions.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Prideinn Paradise, Shanzu MombasaMombasa
Night Operations Manager
02.2016 - 02.2017
Job overview
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Amani Tiwi Beach ResortMombasa
Front Office Manager
11.2012 - 02.2016
Job overview
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Reviewed customer and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Model Builders & Civil Engineers LtdNairobi
Operational Manager
11.2011 - 06.2012
Job overview
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Fitnessone LtdNairobi
Managing Director
01.2003 - 12.2009
Job overview
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Devised and implemented innovative and marketing campaigns to promote products and services.
- Monitored and coordinated workflows to optimize resources.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Equatorial Commercial Bank LtdNairobi
Manager Operations
03.1995 - 10.2002
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing end of day reports and end of month reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
SMC University
Bachelor of Business Administration (BBA) from Business Administration and
Management
01.2013 - 01.2016
AlisonIreland
from Hospitality Management
08.2018 - 08.2018
Association of Business ExecutivesUnited Kingdom
Diploma from Business Administration and Management
01.1988 - 11.1990
Highway Secondary SchoolNairobi
High School Diploma from General Studies
01.1984 - 01.1987
Skills
Business Sustainability Strategic PlanningPerformance managementBudgetingP&L ManagementGuest Service Management
Project development and life cycle
Management information systems
Cost reduction strategies
Contract Negotiation
Business planning
Complex problems analysis
Finance background
Operations management
Customer relations specialist
Risk management
Superb time management skills
Business Development
Logistics Management
Strategic planning
Procurement and sales
Staff Management
Natural leader
Sales background
Business administration
Negotiation
Cross-functional communications
Accomplishments
- Earned Certificate of Excellence Award 2015 & 2017 for Best Guest Experience
- Collaborated with team 30 in the development of improving Hotel Ratings.
- Supervised team of 55 staff members.
- Promoted to Manager Operations after 7 years with the Equatorial Commercial Bank Ltd.
Software
Fidelio Suite 8
QuickBooks
Microsoft Excel
Microsoft Word
PowerPoint
Microsoft Outlook
Certification
Business Networking, Udemy
Timeline
Operations Manager
Cockreill East Africa Ltd
05.2022 - Current
Body Language for leaders, LinkedIn
07-2021
Business Networking, Udemy
09-2020
Unstoppable Self Confidence, Udemy
08-2020
Business Development Manager
Semac Consultants Pvt. Ltd, Navdeep Singh
02.2019 - 03.2020
Alison
from Hospitality Management
08.2018 - 08.2018
General Manager
Prideinn Hotels and Conferencing
03.2017 - 03.2018
Night Operations Manager
Prideinn Paradise, Shanzu Mombasa
02.2016 - 02.2017
SMC University
Bachelor of Business Administration (BBA) from Business Administration and
Management
01.2013 - 01.2016
Front Office Manager
Amani Tiwi Beach Resort
11.2012 - 02.2016
Operational Manager
Model Builders & Civil Engineers Ltd
11.2011 - 06.2012
Managing Director
Fitnessone Ltd
01.2003 - 12.2009
Manager Operations
Equatorial Commercial Bank Ltd
03.1995 - 10.2002
Association of Business Executives
Diploma from Business Administration and Management
01.1988 - 11.1990
Highway Secondary School
High School Diploma from General Studies
01.1984 - 01.1987