Navdeep Sabharwal
Nairobi
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
Cockerill East Africa
Nairobi
05.2022 - 08.2023
- Devised processes to boost long-term business success and increased profit levels by 15%.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Business Development Manager
Semac Consultants
Nairobi
02.2019 - 03.2020
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit by 10%.
- Negotiated and closed long-term agreements with new clients in assigned territory.
General Manager
Prideinn Hotels, Lantana
Nairobi
03.2017 - 03.2018
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability by 20%.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Night Operations Manager
Prideinn Hotels, Shanzu
Mombasa
02.2016 - 02.2017
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks by 15%, while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
Front Office Manager
Amani Tiwi Beach Resort
Mombasa
11.2012 - 02.2016
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Oversaw work processes and performed quality control tasks therefore increasing revenue by 15% and reducing production times to 10%.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored customer service trends and provided insights to the management team for further improvement.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Operations Manager
Allied Plumbers
Nairobi
09.2010 - 01.2012
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimized procedures for higher efficiency and improved company growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines by 10%.
Managing Director
Fitnessone Ltd
Nairobi
01.2003 - 12.2009
- Spearheaded successful business development initiatives aligned with the company's strategy and core competencies, thus improving membership by 20%.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
Operations Manager
Equatorial Commercial Bank Ltd
Nairobi
03.1994 - 10.2002
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Directed initiatives to improve the work environment, company culture or overall business strategy
- Increased profit as per budget forecast by 20%, by streamlining operations
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed and implemented strategies to maximize customer satisfaction
Education
No Degree - Hotel Management
Alison
Ireland08.2018
BBA - Business Administration And Management
Swiss Management Center
Switzerland, Zurich05.2015
Skills
- Data analysis
- Cross-functional communications
- Management information systems
Certification
Project Leadership, LinkedIn, July 2023
Body language for leaders, LinkedIn Jul 2021
Business Networking , Udemy Sep 2020
Unstoppable Self Confidence. Udemy Aug 2020
Timeline
Operations Manager
Cockerill East Africa
05.2022 - 08.2023
Business Development Manager
Semac Consultants
02.2019 - 03.2020
General Manager
Prideinn Hotels, Lantana
03.2017 - 03.2018
Night Operations Manager
Prideinn Hotels, Shanzu
02.2016 - 02.2017
Front Office Manager
Amani Tiwi Beach Resort
11.2012 - 02.2016
Operations Manager
Allied Plumbers
09.2010 - 01.2012
Managing Director
Fitnessone Ltd
01.2003 - 12.2009
Operations Manager
Equatorial Commercial Bank Ltd
03.1994 - 10.2002
No Degree - Hotel Management
Alison
BBA - Business Administration And Management
Swiss Management Center
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