Navdeep Sabharwal
Nairobi
Summary
Accomplished and dynamic professional with over two decades of experience as a Manager of Operations/General Manager across diverse industries. Possessing a proven track record of driving operational excellence, optimizing processes, and delivering exceptional results in highly competitive environments. Skilled in strategic planning, team leadership, and resource management, with a strong focus on enhancing productivity and profitability. Adept at fostering collaborative relationships with stakeholders to achieve organizational goals and exceed expectations. Thrive in fast-paced settings, adept at adapting to evolving market demands while maintaining a steadfast commitment to quality and efficiency. Seeking to leverage extensive expertise and leadership acumen to drive sustainable growth and success for a forward-thinking organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pre - Opening General Manager
La Corte Tuscana, City Blue Collection.
02.2024 - 04.2024
- Assisted in recruiting, hiring and training of team members.
- Monitored financial performance, set budgets and reduced expenses by 15% to provide financial stability and long-term organizational growth.
- Drove continuous improvement within the organization by establishing performance metrics and conducting regular reviews of individual and team progress against set targets.
- Collaborated with cross-functional teams to develop innovative solutions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered outstanding food quality by working closely with chefs to develop menus that catered to diverse tastes while maintaining profitability objectives.
- Achieved operational efficiency by streamlining processes, reducing labor costs by 10%, and managing budgets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched successful events that attracted new customers while satisfying the needs of existing clientele.
- Reduced operational risks while organizing data to forecast performance trends.
Operations Manager
Cockerill East Africa
05.2022 - 08.2023
- Devised processes to boost long-term business success and increased profit levels by 15%
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Business Development Manager
Semac Consultants
02.2019 - 03.2020
- Established relationships with key decision-makers within the customer's organization to promote growth and retention
- Generated new business with marketing initiatives and strategic plans
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit by 10%
- Negotiated and closed long-term agreements with new clients in assigned territory.
General Manager
Prideinn Hotels, Lantana
03.2017 - 03.2018
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Developed and maintained relationships with customers and suppliers through account development
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and implemented strategies to increase sales and profitability by 20%
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Night Operations Manager
Prideinn Hotels, Shanzu
02.2016 - 02.2017
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reduced operational risks by 15%, while organizing data to forecast performance trends
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Trained and guided team members to maintain high productivity and performance metrics
- Reported issues to higher management with great detail.
Front Office Manager
Amani Tiwi Beach Resort
11.2012 - 02.2016
- Coached employees through day-to-day work and complex problems
- Prepared reports to assist business leaders with key decision-making and strategic operational planning
- Developed procedures to establish accurate and organized check-in and check-out processes
- Oversaw work processes and performed quality control tasks therefore increasing revenue by 15% and reducing production times to 10%
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Delivered performance reviews, recommending additional training or advancements
- Monitored customer service trends and provided insights to the management team for further improvement
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Operations Manager
Allied Plumbers
09.2010 - 01.2012
- Devised processes to boost long-term business success and increase profit levels
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Implemented process improvement to shape organizational culture, optimized procedures for higher efficiency and improved company growth
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines by 10%.
Managing Director
Fitnessone Ltd
01.2003 - 12.2009
- Spearheaded successful business development initiatives aligned with the company's strategy and core competencies, thus improving membership by 20%
- Led change and transformation across business areas to deliver benefits and align company resources
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Monitored office workflow and administrative processes to keep operations running smoothly
- Documented processes and drafted SOPs to comply with regulations and company policies
- Prepared annual budgets with controls to prevent overages
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
Operations Manager
Equatorial Commercial Bank Ltd
03.1994 - 10.2002
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Directed initiatives to improve the work environment, company culture or overall business strategy
- Increased profit as per budget forecast by 20%, by streamlining operations
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed and implemented strategies to maximize customer satisfaction.
Education
Diploma - Hotel Management
Alison
Ireland08.2018
BBA - Business Administration and Management
Swiss Management Center
Zurich, Switzerland05.2015
Skills
- Work flow planning
- Cost reduction strategies
- Budgeting and forecasting
- Superb time management skills
- Employee relations and conflict resolution
- Negotiation
- Financial Management
- Business Development
- Revenue Growth
- Financial Acumen
- Operations management
- Staff Management
- Natural leader
Certification
- Project Leadership, 07/01/23, LinkedIn
- Body language for leaders, 07/01/21, LinkedIn
- Business Networking, 09/01/20, Udemy
- Unstoppable Self Confidence, 08/01/20, Udemy
Accomplishments
- Marketing - Implemented marketing strategies which resulted 20% growth of customer base.
- Supervised & led sales team to monitor sales activity and goal achievement.
- Supervised team of 100 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Pre - Opening General Manager
La Corte Tuscana, City Blue Collection.
02.2024 - 04.2024
Operations Manager
Cockerill East Africa
05.2022 - 08.2023
Business Development Manager
Semac Consultants
02.2019 - 03.2020
General Manager
Prideinn Hotels, Lantana
03.2017 - 03.2018
Night Operations Manager
Prideinn Hotels, Shanzu
02.2016 - 02.2017
Front Office Manager
Amani Tiwi Beach Resort
11.2012 - 02.2016
Operations Manager
Allied Plumbers
09.2010 - 01.2012
Managing Director
Fitnessone Ltd
01.2003 - 12.2009
Operations Manager
Equatorial Commercial Bank Ltd
03.1994 - 10.2002
Diploma - Hotel Management
Alison
BBA - Business Administration and Management
Swiss Management Center
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