Field Service Specialist
Vestas Wind Systems
09.2016 - Current
Nathan Mwendwa
Kimanthi
Nairobi,30
Timeline
Associate of Applied Science - Industrial Engineering
Nairobi
01.2016 - 11.2018
Work History
Field Service Specialist
Vestas Wind Systems
09.2016 - Current
- Collaborated with cross-functional teams to develop comprehensive solutions, improving overall service quality for customers.
- Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
- Provided expert technical support to clients, ensuring timely resolution of issues and fostering long-term relationships.
- Conducted regular safety training sessions for team members, promoting a culture of workplace safety and minimizing risk of accidents or injuries.
- Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
- Participated in industry conferences and workshops to stay current on the latest technologies and trends, applying this knowledge to improve service offerings for clients.
- Mentored junior technicians in best practices and procedures, contributing to the development of a skilled workforce capable of delivering excellent service consistently.
- Enhanced customer satisfaction by efficiently diagnosing and resolving complex technical issues in the field.
- Achieved high success rates in equipment repair, minimizing downtime for clients and maintaining optimal system performance.
- Reduced operating costs through strategic inventory management, ensuring availability of necessary parts while minimizing overhead expenses.
- Maintained detailed documentation of all service activities, allowing for accurate tracking of work performed and facilitating efficient billing processes.
- Implemented preventative maintenance schedules, reducing the frequency of equipment failures and increasing customer satisfaction.
- Streamlined service processes for quicker response times and increased efficiency in addressing client concerns.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Diagnosed and repaired complex mechanical and electrical systems.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Rewired and replaced faulty electrical components in equipment.
- Repaired and replaced pumps, valves and motors.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Executed tasks within time and budget constraints.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance and repairs on various types of equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Developed and implemented customized service plans to meet customer needs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Discussed and recommended service options with customers and explained costs involved.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Supported continuous improvement efforts within the organization by identifying opportunities for streamlining operations or enhancing services offered to clients.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Education
Associate of Applied Science - Industrial Engineering
Nairobi
Kenya 01.2016 - 11.2018
Skills
Remote support
Network configuration
Field operations
Diagnostic skills
Scheduling coordination
Hardware repair
Electrical systems
System installation
Mechanical aptitude
Teamwork and coordination
Customer service
Problem-solving
Troubleshooting and repair
Repair and installation
Power tools operation
Service quality
Electrical troubleshooting
Installation and maintenance
Verbal and written communication
Valid Driver's license
Troubleshooting skills
Mechanical repair
Work order completion
Facility upkeep
Clear communication
Critical thinking
Excellent communication
Reliability
Multitasking Abilities
Multitasking
Cleaning and sanitizing
Problem-solving abilities
Attention to detail
Time management
Hand and power tool use
Teamwork and collaboration
Teamwork
Willing to learn
Mechanical background
Repair auditing
Environmental safety
Laboratory reports
Equipment documentation
Customer consulting
Hand tools proficiency
Work order prioritization
Prioritization and time management
Technical writing
OSHA certification
Quality assurance controls
Quality assurance testing
Regulatory requirements
Technical analysis
Multiple priorities management
Equipment oversight
Field production
Diagnostic testing
Summary
Experienced with diagnosing and resolving technical issues in field settings. Utilizes strong analytical skills to troubleshoot complex problems and ensure operational efficiency. Track record of leveraging technical expertise and effective communication to enhance team performance and customer satisfaction. Results-driven professional prepared for field service roles with comprehensive background in service operations. Proven track record in handling diverse service tasks and consistently delivering timely, high-quality results. Known for effective team collaboration and adaptability to changing needs, with strong technical repair and problem-solving skills. Forward-thinking professional offering more than 8 years of experience working in demanding, deadline-driven environments. Excellent skills servicing mechanical/electrical systems, making repairs and conducting warranty work.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekSimilar Profiles
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