A dedicated and seasoned IT Specialist with over 6 years of experience in effectively managing and supporting information and communication technology systems. Proficient in a wide range of IT disciplines,including Network Administration, System Administration, Cybersecurity, and User support. Experienced in implementing creative solutions to boost organizational efficiency and productivity. Passionate about staying current with emerging technologies and ICT industry best practices to ensure continuous improvement. Dedicated to providing IT services that effectively support business goals and objectives
Hi, I’m
Nathan Koech
ICT Officer
Nairobi,30
Summary
Overview
9
years of professional experience
Work History
Zain Pharma Limited
IT Officer
05.2023 - Current
Job overview
- Managed and Maintained over 5 large-scale databases containing over a million pharmaceutical records each achieving over 95% data accuracy by implementing rigorous data validation processes.
- Enhanced network security by implementing 3 advanced firewall configurations and 2 intrusion detection systems, which reduced unauthorized access attempts by 40%.
- Monitored over 5 servers, 20 LAN/WAN connections, 15 Wi-Fi networks, maintaining 99.5% uptime and ensuring 100% coverage across all network areas.
- Enhanced security by monitoring and operating over 30 CCTV cameras across 5 key locations, increasing surveillance coverage to 100% in high-priority areas.
- Implemented comprehensive disaster recovery plans that reduced recovery time to under 2 hours and recovery point to 15 minutes, ensuring minimal data loss and operational disruption.
- Managed and controlled a regional IT budget of KES 0.5 million, achieving 15% in cost savings by negotiating vendor contracts and optimizing resource allocation.
- Progressed and executed procedures for preventive maintenance, backup, and data recovery, reducing system downtime by 15% and increasing backup reliability to 99.9%
Arete Solutions Ltd
Technical Support Engineer
02.2021 - 03.2023
Job overview
- Enforced comprehensive security policies, reducing data breaches by 40% and achieving 100% compliance with organizational security standards
- Set up over 200 new user accounts and resolved 95% of password issues within 30 minutes,
- improving user onboarding and enhancing password security compliance.
- Troubleshot and resolved over 150 system and network issues monthly, achieving a 90% first-call resolution rate and reducing system downtime by 25%.
- Increased customer satisfaction scores by 15% by resolving 80% of technical issues within one hour, ensuring quick and efficient helpdesk support.
- Configured and installed VMware desktop hypervisor for over 15 work stations, reducing virtual machine setup time by 30% and optimizing system performance for end-users.
- Managed load balancing across 5 firewalls, maintaining 100% network uptime during peak traffic periods and reducing latency by 20%
- Migration of content from various sources like Dropbox and personal computers to Microsoft 365 environment
- Coordinated procurement for KES 500,000 in IT equipment, aligning with organizational standards and achieving 15% cost savings through strategic vendor negotiations
- Applied 3 key IT solutions that escalated team productivity by 20% and reduced processing times by 15% across departments.
- Completed 2 industry certification annually and led workshops on emerging technologies, contributing to a 10% improvement in team knowledge and skills
AUA Industria Ltd
Software Developer
04.2019 - 04.2020
Job overview
- Monitored and supported 5 databases, achieving 99.9% uptime by proactively resolving issues within 30 minutes and conducting regular server maintenance.
- Collaborated on 5 full-cycle development projects, enhancing productivity by 20% through streamlined requirement gathering, testing, and release phases.
- Developed a WordPress knowledge-based web application that heightened customer engagement by 40% and reduced support inquiries by 20%.
- Improved and effected over 60 code fixes and 20 enhancements, contributing to 15% fewer bug reports in future releases.
- Conducted over 100 tests on access control data, improving data integrity by 25% through optimized stored procedures.
- Automated data loading into spatial databases, reducing manual work by 30% and ensuring data accuracy across 5 client databases.
- Upgraded 3 custom applications using third-party SDKs and APIs, enhancing functionality and reducing development time by 20%.
- Contributed regularly in team meetings, which led to at least 5 new process improvements and a 15% reduction in project delays through proactive updates and collaboration.
Independent Election And Boundaries Commision (Bureti ) Kericho
CONSTITUENCY ICT
01.2017 - 10.2017
Job overview
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Devised solutions to operations issues related to KIEMS kit and electoral management system, working closely via phone, live chat and web teleconference
- Provided on-call support for critical KIEMS kit issues related to battery and connectivity
- Installed, modified and repaired software and hardware to resolve technical issues
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Analyzed connectivity, blue screen, slow application, sudden shutdown or restart, peripherals, no images and crashes issues to identify troubleshooting methods needed for quick remediation
- Trained end-users of KIEMS kit and election
transmission system on use, functionality and
application to business problems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Kenya Pipeline Company(NAKURU DEPOT)NAKURU
ICT Intern
05.2016 - 08.2016
Job overview
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Performed initial client assessment and analysis to begin research process.
- SAP and exchange users’ configuration.
- Responding to user support requests.
- Testing and configuring thin client to ensure continuous functionality of queue management system screens.
- Maintain Company and clients’ records.
- Hardware and Software preventive maintenance.
- Troubleshooting printer problems, installing and sharing printers.
- Verified data integrity and accuracy.
Education
Litein High SchoolLitein, Kericho County
High School Diploma
2012
University Overview
- Attain Mean grade of B-
Kabarak UniversityNakuru County
Bachelor of Science from Computer Science
2016
University Overview
- Graduated with 2nd class upper division.
Institute of Software TechnologiesNairobi, Nairobi County
Oracle Diploma from Database Administrator
University Overview
- Coursework in SQL, PL/SQL,Red-hat administration and database administration.
Riccatti Business College (E.A)Nairobi, Nairobi County
from CCNA
University Overview
Certified network associate
Skills
- Operating Systems:Windows (Windows Server, Windows 10/11) macOS Linux (Ubuntu, CentOS, Red Hat)
- IT Support & Troubleshooting Tools :Remote desktop applications (TeamViewer, AnyDesk, Remote Desktop Protocol - RDP) Helpdesk/ticketing systems (Zendesk, Freshdesk, ServiceNow) System diagnostic tools (Event Viewer, Task Manager, Resource Monitor)
- Networking & Security :Network monitoring tools (Wireshark, PRTG, Nagios) Firewall and security tools (FortiGate, Sophos, Windows Defender, Cisco Security) VPN configuration (OpenVPN, Cisco AnyConnect) Active Directory & Group Policy Management
- Office Productivity & Collaboration :Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Office 365/Google Workspace (Gmail, Google Drive, Docs, Sheets) Collaboration tools (Microsoft Teams, Zoom)
- Database & System Administration :SQL databases (MySQL, MS SQL Server, PostgreSQL) Cloud services (AWS, Azure) Virtualization tools (VMware, Hyper-V)
- Scripting & Automation :PowerShell (for Windows automation) Bash scripting (for Linux administration) Python (for automation and scripting)
- Backup & Recovery :Backup solutions (Veeam, Acronis, Windows Backup) Disaster recovery planning (Acronis, AWS Backup)
- Hardware & Peripheral Device Configuration :Printer and scanner software (HP, Epson, Canon utilities) Driver management and updates
- IT Asset & Patch Management :IT asset management software (ManageEngine, Lansweeper) Software deployment tools (SCCM, Intune) Patch management (WSUS)
- Web designing and Publishing -Html,CSS,JavaScript,PHP with other frameworks
- VMware desktop hypervisor Configuration and installation
- Report Design and Development with crystal reports and tableau
ACHIEVEMENTS
ACHIEVEMENTS
- Wrote knowledge-based web application in WordPress for technical industry and ANPR (automatic
number plate recognition) integration with weigh bridge system - Recognized Access Control reporting issues in Onguard system software processes and applied
automation techniques, bolstering efficiency by 100% - Use various third-party SDK's and API's to develop custom application
- Aided problem resolution measures and suggested patches and hardware, software and network
troubleshooting alternatives - Implemented a network upgrade that improved system efficiency by 30%, earning praise from both
colleagues and management
Hobbies
Hobbies
- Watching Documentaries
- Self-learning via online tutorials.
- Travelling & Driving.
- Photograph y.
- Playing football.
REFEREES
REFEREES
- MR. James Mungai
Director, Matrix Financial Consultancy LTD
P.O Box 309, Litein.
Email:James@matrixfcl.co.ke
Mob No: +254721512695 - MR. Dan Muiru
Director, Arete Solutions limited
P.O BOX 68489, 00610, Nairobi, Kenya
Email: muiru@arete.co.ke
Mob No:0726051100 - MR. Dick Korir
Software Developer, Techsavanna co. ltd
P.O BOX 10306, 00100, Nairobi, Kenya
Email: dickrir@gmail.com
Mob No: +254714522718
Certification
- Application Support Specialist
- Microsoft 365 Certified: Fundamentals
- Sophos sales Consultant Fundamentals
- Cisco Certified Network Associate
- Introduction to cybersecurity
Availability
See my work availability
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Available
monday
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friday
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morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsPaid time offPaid sick leaveCompany CultureQuote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Languages
English
Advanced (C1)
Swahili
Upper intermediate (B2)
Kalenjin
Advanced (C1)
Interests
I have a strong interest in technology and problem-solving I enjoy exploring new IT solutions, troubleshooting technical issues, and optimizing systems to improve efficiency I also have a keen interest in cybersecurity and staying up to date with the latest trends in IT security and cloud computing Outside of work, I like experimenting with new software, learning automation scripting, and participating in tech forums where I can share knowledge and learn from others Additionally, I enjoy networking with IT professionals and keeping up with emerging technologies to enhance my skills and contribute effectively to my role
Timeline
IT Officer
Zain Pharma Limited
05.2023 - Current
Technical Support Engineer
Arete Solutions Ltd
02.2021 - 03.2023
Software Developer
AUA Industria Ltd
04.2019 - 04.2020
CONSTITUENCY ICT
Independent Election And Boundaries Commision (Bureti )
01.2017 - 10.2017
ICT Intern
Kenya Pipeline Company(NAKURU DEPOT)
05.2016 - 08.2016
Litein High School
High School Diploma
Kabarak University
Bachelor of Science from Computer Science
Institute of Software Technologies
Oracle Diploma from Database Administrator
Riccatti Business College (E.A)
from CCNA
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