CRM Software
Natasha Saisi
Kageha
Nairobi
Summary
Dynamic Operations Manager with a proven track record at PTS Africa, excelling in customer relationship management and event coordination. Spearheaded process improvements, enhancing productivity by streamlining operations and reducing costs. Skilled in interpersonal communication, successfully led change initiatives and fostered company growth. Optimized executive time management by 75%, demonstrating exceptional planning and implementation abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
PTS Africa
02.2023 - Current
- Manage daily operations and administrative functions, ensuring seamless coordination between executive leadership and internal teams.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Coordinated large-scale events, including meetings, travel arrangements, and conferences, ensuring flawless execution and satisfaction of all attendees.
- Assisted executives with high-level tasks, including calendar management, meeting coordination, and communication with stakeholders, optimizing executive time management by 75%.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Administrative Assistant
Sparepap Limited
03.2022 - 12.2022
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Marketing Executive
Acorn Holdings
11.2020 - 01.2022
- Managed 120 inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Created email blast campaigns to target key customers.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
Education
Bachelor of Arts - Public Relations And Organizational Communication
Daystar University
Nairobi, Kenya 04.2001 -
Skills
Operations Management
Planning and Implementation
Customer Relationship Management (CRM)
Email Marketing
Internal Communications
Event Coordination
Business Administration
Interpersonal Communication
Social Media Management
Software
Communication and Collaboration Tools
Adobe Creative Suite
Microsoft Office Suite
Accomplishments
I successfully organized and managed the EQ4Africa Conference in both 2023 and 2024. The conference focused on the theme of Mental Health and awareness. In 2024, the conference saw an attendance of 150 delegates, marking a 5% increase from the previous year.
Certification
Digital Marketing, Google Digital Skills Africa
Timeline
Operations Manager
PTS Africa
02.2023 - Current
Administrative Assistant
Sparepap Limited
03.2022 - 12.2022
Digital Marketing, Google Digital Skills Africa
09-2021
Marketing Executive
Acorn Holdings
11.2020 - 01.2022
Bachelor of Arts - Public Relations And Organizational Communication
Daystar University
04.2001 -
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