NATASHA OWANO
Summary
Detail-oriented and compassionate professional with experience supporting healthcare administration and executive operations. Skilled in managing sensitive medical records, assisting remote clients, and offering seamless support across time zones. Skilled in front office operations in hospital settings with seamless direct call transfers, patient bookings, patient transfers and facilitation of medical personnel. A dedicated learner with a background in medical information and remote assistance. Known for keeping calm under pressure-and for keeping everything on schedule. I am passionate about community intervention and facilitation of marginalized individuals to ensure equity
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
Remote Gains
05.2023 - 05.2025
- Supported day-to-day operations for sales executives by doing inbox sweeps and general calendar management.
- Provided administrative and scheduling assistance to clients in the medical sector, ensuring HIPAA-aligned handling of patient support tasks.
- Managed the sales inbox, meeting logistics, and client communications with 98% accuracy.
- Documented workflows and streamlined reporting systems allowing the firm to access market options that were previously unexplored such as health sector opportunities.
- Used Canva to develop informative advertisements and to enhance profiles of various medical professionals seeking opportunities abroad.
Medical Records and Health Information Technician
National health insurance fund
Nairobi , Kenya
05.2024 - 07.2024
- Maintained accurate patient records using electronic health record systems.
- Processed and organized medical documentation for insurance claims.
- Ensured compliance with data privacy regulations and health information standards.
- Trained new staff on record management procedures and software usage.
Medical Records Intern
Aga Khan Hospital
Mombasa
01.2023 - 04.2023
- Processed and filed 150+ patient records weekly, ensuring confidentiality and data integrity.
- Assisted clinicians and nurses in retrieving files, reducing retrieval time by 30%.
- Verified patient information for accuracy, supporting smooth hospital operations.
- Gained exposure to electronic health records systems (EHR) and front desk operations.
- Managed patient records ensuring accuracy and compliance with hospital standards.
Education
Diploma - Medical Records And IT
THIKA SCHOOL OF MEDICAL & HEALTH SCIENCES
Thika 05.2022 - 12.2025
Skills
- Administrative Assistance
- Calendar Management
- Client Support
- Document Handling
- Document Verification
- Information Entry
- Inbox Management
- Medical Records Management
References
- Winnie Daisy Kamotho, VIZX Human Intelligence/ATC Healthcare, +254 725 833 318, winniedaisykamotho20@gmail.com
- Daniel Wega, Remote Gains Limited, +254 717 316 629, danwegam@gmail.com
- Shannon Mong'ina, Aga Khan Hospital, Mombasa, 0710677163
Languages
English
First Language
German
Intermediate
B1
Timeline
Medical Records and Health Information Technician
National health insurance fund
05.2024 - 07.2024
Virtual Assistant
Remote Gains
05.2023 - 05.2025
Medical Records Intern
Aga Khan Hospital
01.2023 - 04.2023
Diploma - Medical Records And IT
THIKA SCHOOL OF MEDICAL & HEALTH SCIENCES
05.2022 - 12.2025