NASIKE ANJELLINA
KEY ACCOUNTS MANAGER
NAIROBI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing a professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Key Account Manager, Sales Team lead
Oshwal wholesalers Limited
01.2023 - Current
- Achievement
- Created a Sales training template to guide the department when on boarding new merchandisers
- Improved and maintained the Relationship between the company and my assigned Clients
- Increased business with the existing account by over by having more products listed
- Re-trained the merchandising team on sales and customer relationship management, thus improving overall department performance
- Main responsibilities include:-
- Attending business meetings with the assigned account to ensure work done aligns with their business goals
- Collaborate with merchandisers and warehouse department to ensure orders are received and processed on time
- Maintain regular communication with assigned account to ensure all problems are sorted on time
- Developing periodic sales reports for merchandisers and the management
- Budgeting for and creating monthly route plans
- Conducting merchandiser interviews and training
Key Accounts Manager
Hilalium And Sons (UR HOME) LTD
NAIROBI
07.2016 - 12.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
Intern
Kisumu Hotel-Maseno University
05.2015 - 08.2015
- Include:
- Sales generation: I am in charge of identifying and reaching out to qualified sales leads from both new and existing clients and closing the lead to boost company growth
- Account Management: I serve as the link between the organization and specific clients that I have been tasked with handling
- Monitoring and coordinating: In charge of a four-person team of field sales persons
- I am responsible for all communication and coordination of daily tasks to ensure weekly and monthly targets are achieved
- Customer Service: I offer support to clients both before and after sales
- I ensure that I provide timely, attentive, upbeat service to a customer, and make sure their needs are met in a manner that reflects positively on the company
- Achievement
- Gained hands on experience on business development, customer service and general business management
- Main Responsibilities included: -
- Learning the functions of all the hotel departments, including front office, business development, service and procurement departments
- WORKEXPERIENCE
Client Relations Officer
Strategic Competencies, Ark Consultants Limited
04.2014 - 09.2014
- Attending networking events which resulted in 3 new strategic partnerships
- Increased customer satisfaction rate within 3 months of employment at Ark Consultants
- Application of correct product pricing as set by the company
- Main responsibilities include:
- Servicing existing accounts and establishing new accounts by planning and organizing daily work schedules
- Resolving customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Contributing to team effort by accomplishing tasks as needed.
Education
BSc. - Ecotourism and Hospitality management
Egerton University
Kenya 08.2012 - 03.2016
Excel 365/2019: Professional Certificate -
University of Colorado Boulder
Online Certificate 04.2001 -
Google Project Management:Professional Certificate -
Google
Online Certificate 04.2001 -
Agile Project Management: Professional Certificate -
Google
Online Certificate 04.2001 -
Skills
Sales program creation
Key account management
Consultative selling
Sales lifecycle management
Account development
Territory Management
Business Development
Client relationship building
Sales strategy
Employee training
Sales pitching
Lead Generation
Meeting sales goals
Negotiation
Accomplishments
· Awarded best sales person of the month from a team of 22 people 4 times in the pasttwoyears.
· Promoted from a Sales Executive to an Account manager tasked with handling key clients.
· Supported a team of three tasked with researching and introducing a new product into the department that is one of the best-selling products currently.
· Created a Sales training template to guide the department when on boarding new merchandisers.
· Improved and maintained the Relationship between the company and my assigned Clients
· Increased business with the existing account by over 20% by having more products listed.
· Re-trained the merchandising team on sales and customer relationship management, thus improving overall department performance.
Timeline
Key Account Manager, Sales Team lead
Oshwal wholesalers Limited
01.2023 - Current
Key Accounts Manager
Hilalium And Sons (UR HOME) LTD
07.2016 - 12.2022
Intern
Kisumu Hotel-Maseno University
05.2015 - 08.2015
Client Relations Officer
Strategic Competencies, Ark Consultants Limited
04.2014 - 09.2014
BSc. - Ecotourism and Hospitality management
Egerton University
08.2012 - 03.2016
Excel 365/2019: Professional Certificate -
University of Colorado Boulder
04.2001 -
Google Project Management:Professional Certificate -
Google
04.2001 -
Agile Project Management: Professional Certificate -
Google
04.2001 -