NASIKE ANJELLINA
KEY ACCOUNTS MANAGER
NAIROBI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing a professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Key Account Manager, Sales Team lead
Oshwal wholesalers Limited
01.2023 - Current
- Achievement
- Created a Sales training template to guide the department when on boarding new merchandisers
- Improved and maintained the Relationship between the company and my assigned Clients
- Increased business with the existing account by over by having more products listed
- Re-trained the merchandising team on sales and customer relationship management, thus improving overall department performance
- Main responsibilities include:-
- Attending business meetings with the assigned account to ensure work done aligns with their business goals
- Collaborate with merchandisers and warehouse department to ensure orders are received and processed on time
- Maintain regular communication with assigned account to ensure all problems are sorted on time
- Developing periodic sales reports for merchandisers and the management
- Budgeting for and creating monthly route plans
- Conducting merchandiser interviews and training
Key Accounts Manager
Hilalium And Sons (UR HOME) LTD
NAIROBI
07.2016 - 12.2022
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Analyzed sales to manage life cycle of product, inventory models and selling rates.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Created sales forecasts to target daily, monthly and yearly objectives.
Intern
Kisumu Hotel-Maseno University
05.2015 - 08.2015
- Include:
- Sales generation: I am in charge of identifying and reaching out to qualified sales leads from both new and existing clients and closing the lead to boost company growth
- Account Management: I serve as the link between the organization and specific clients that I have been tasked with handling
- Monitoring and coordinating: In charge of a four-person team of field sales persons
- I am responsible for all communication and coordination of daily tasks to ensure weekly and monthly targets are achieved
- Customer Service: I offer support to clients both before and after sales
- I ensure that I provide timely, attentive, upbeat service to a customer, and make sure their needs are met in a manner that reflects positively on the company
- Achievement
- Gained hands on experience on business development, customer service and general business management
- Main Responsibilities included: -
- Learning the functions of all the hotel departments, including front office, business development, service and procurement departments
- WORKEXPERIENCE
Client Relations Officer
Strategic Competencies, Ark Consultants Limited
04.2014 - 09.2014
- Attending networking events which resulted in 3 new strategic partnerships
- Increased customer satisfaction rate within 3 months of employment at Ark Consultants
- Application of correct product pricing as set by the company
- Main responsibilities include:
- Servicing existing accounts and establishing new accounts by planning and organizing daily work schedules
- Resolving customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
- Contributing to team effort by accomplishing tasks as needed.
Education
BSc. - Ecotourism and Hospitality management
Egerton University
Kenya 08.2012 - 03.2016
Excel 365/2019: Professional Certificate -
University of Colorado Boulder
Online Certificate 04.2001 -
Google Project Management:Professional Certificate -
Google
Online Certificate 04.2001 -
Agile Project Management: Professional Certificate -
Google
Online Certificate 04.2001 -
Skills
Sales program creation
Accomplishments
· Awarded best sales person of the month from a team of 22 people 4 times in the pasttwoyears.
· Promoted from a Sales Executive to an Account manager tasked with handling key clients.
· Supported a team of three tasked with researching and introducing a new product into the department that is one of the best-selling products currently.
· Created a Sales training template to guide the department when on boarding new merchandisers.
· Improved and maintained the Relationship between the company and my assigned Clients
· Increased business with the existing account by over 20% by having more products listed.
· Re-trained the merchandising team on sales and customer relationship management, thus improving overall department performance.
Timeline
Key Account Manager, Sales Team lead
Oshwal wholesalers Limited
01.2023 - Current
Key Accounts Manager
Hilalium And Sons (UR HOME) LTD
07.2016 - 12.2022
Intern
Kisumu Hotel-Maseno University
05.2015 - 08.2015
Client Relations Officer
Strategic Competencies, Ark Consultants Limited
04.2014 - 09.2014
BSc. - Ecotourism and Hospitality management
Egerton University
08.2012 - 03.2016
Excel 365/2019: Professional Certificate -
University of Colorado Boulder
04.2001 -
Google Project Management:Professional Certificate -
Google
04.2001 -
Agile Project Management: Professional Certificate -
Google
04.2001 -
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