Hildah Azangalala

Leading an operations team in ensuring that our products meet the highest standards of quality. This includes identifying areas for improvement and implementing changes. Other responsibilities included:

• Client Management: Reviewing current policies and protocols used with client management. This also involved managing clients’ relationships and expectations and ensuring that their needs were met.
• Team Management: I managed a team of 11 in operations and ensured they had the resources and support they need. Including setting goals, providing feedback, and coaching.
• Process Improvement: Finding areas where we could streamline our workflows or automate certain tasks, and work with our engineering team to implement these changes.
• Finally, reporting on our quality metrics and progress to senior management. I'd provide regular updates on our performance, identify areas where we need to improve, and make recommendations where necessary.

• I had the opportunity to use my legal skills to provide support to individuals whose rights were violated. I gained valuable experience in legal research, legal advice, legal writing, client relationships, and policy advocacy.
• I conducted legal research on a variety of human rights issues, including those related to immigration, brutality, labor laws, and access to justice. I also provided legal advice and support to clients, helping them understand their legal rights and connected them with other resources as needed.
• My experience here provided me with a deep understanding of human rights issues and the importance of legal advocacy.

• Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
• Collaborated with colleagues to develop comprehensive solutions for complex legal issues.
• Improved client satisfaction by providing timely and accurate legal advice on various matters.
• Created customized training programs for employees on relevant legal topics.
• Kept up with and reviewed changes in laws, informed staff of changes, and advised appropriate departments on actions to prevent legal issues.

• Attended court hearings and depositions to take notes and document proceedings.
• Filed court documents and legal pleadings.
• Conducted legal research, compiled and organized files, and identified relevant legal articles and statutes to use for legal proceedings.
• Prepared for court hearings by organizing and summarizing documents.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Assisted advocates with reviewing and organizing their court files.
• Researched statutes, decisions, legal articles, and codes.

• Attended court proceedings and drafted summaries on cases.
• Organized legal filing system to maximize efficiency.
• Reviewed legal information and proofed documentation for errors.
• Performed legal and general research.
• Interpreted and relayed legal information in a clear format for clients.