Hildah Azangalala

• Dream VC is Africa’s foremost venture capital institute, powered by an active investor network hailing from 40+ countries globally, collectively managing over $6.6bn assets under management. The Investor Accelerator program is a venture capital fellowship focused on helping seasoned senior career professionals pivot into investing, with a keen focus on leadership development.
• Throughout the program, I trained in deal sourcing, market sizing, valuation, due diligence, portfolio strategy and exit pathways. I also gained practical experience defending deals, collaborating with peers across global markets, and building conviction around emerging opportunities.

I have had various roles from team lead to quality assurance and currently revenue specialist. My roles have involved:

• Managing revenue management strategies and processes: This involves planning, organizing, and directing revenue management activities. Understanding pricing policies, accurate and timely recording and reporting of income.
• Managing an operations team in ensuring that our services meet the highest standards of quality. This involves identifying areas for improvement and implementing the changes.
• Client Management: Managing clients’ relationships and expectations and ensuring that their needs are met through weekly check-ins to follow through with our KPI’s targets. I also review and update current policies and protocols used by the clients.
• Team Management: I managed a team of 11 working with 4 clients at a time, I ensure the team have all the resources and support they need. Including coaching, goal setting, constructive feedback, and coaching. All while ensuring the clients’ SLA’s are met.
• Finally, reporting on our quality metrics and progress to senior management and clients. I provide regular updates on our performance, areas that needed improvement, and make recommendations where necessary while maintaining the company’s culture.

• My experience here provided me with a deep understanding of human rights issues and the importance of legal advocacy. I gained valuable experience in legal research on a variety of areas, including those related to immigration, brutality, labor laws, and access to justice, legal advice, legal writing, client relationships, and policy advocacy.

• Other than the normal operations of a law firm skills listed below, I created a training programs for interns and pupils on the milestones to be achieved while in training.
• Drafted and reviewed legal documents to ensure compliance with current applicable laws and regulations.
• Improved client experience by providing the right legal advice on their matters and setting their expectations based on our judicial system.
• Worked with colleagues to develop better solutions for the most common legal cases in the firm.
• Kept up with and reviewed changes in laws, updating our cases based on the changes, and advised appropriate departments on actions to prevent legal issues.

• Worked at the registry on filling court documents and legal pleadings accordingly.
• Attended court hearings and depositions to take notes and document proceedings.
• Conducted legal research and identified relevant legal articles, codes, decisions and statutes for the judges to review and use for legal proceedings.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Prepared for court hearings by organizing and summarizing documents.
• The role also involved aiding advocates with reviewing and organizing their court files.

• Attended court proceedings and drafted summaries on cases.
• Organized legal filing system to maximize efficiency.
• Reviewed legal information and proofed documentation for errors.
• Performed legal and general research.
• Interpreted and relayed legal advice and general information to clients in the required formal format.