MERCY WAIRIMU NJAU
BARTENDER
Summary
Highly skilled and reliable bartender with over 4 years of experience working in reputable hotels. Expert in mixing a wide range of local and international cocktails, maintaining a clean and welcoming bar environment, and delivering top-notch customer service. Adept at working in high-pressure environments, handling large volumes of customers, and boosting bar revenue through upselling and consistent service quality.
Overview
5
5
years of professional experience
Work History
Bartender
Khweza Bed & Breakfast – Ngara, Nairobi
03.2024 - Current
- Managed the rooftop bar and lounge for hotel guests and private events
- Maintained excellent knowledge of drink menus and weekly specials
- Ensured compliance with hygiene and health regulations
- Attended to customer complaints professionally and efficiently
- Set up bar stations for events, including glassware, garnishes, and ice bins
- Assisted in creating cocktail menus for themed nights
- Monitored customer intoxication levels to ensure safe alcohol consumption
- Collaborated with hotel management for beverage promotions
- Participated in bar inventory audits and monthly stocktakes
- Maintained daily sales and shift reports
Bartender
After 40 Hotel – CBD, Nairobi
11.2020 - 01.2024
- Operated the lobby bar, serving tourists and business travelers
- Mixed popular Kenyan and international drinks with speed and precision
- Welcomed guests warmly and made drink recommendations
- Cleaned glassware and bar tools according to safety standards
- Replenished drink garnishes and stocked beer, spirits, and mixers
- Followed proper alcohol serving protocols and licensing rules
- Worked closely with the restaurant team during high-volume periods
- Maintained updated knowledge of new cocktail trends and recipes
- Decorated drinks and bar area for themed hotel events
- Helped plan happy hour offers to attract new clients
Education
Kenya Certificate of Secondary Education
Kenya Certificate of Primary Education
Skills
- Beverage preparation (cocktails, wines, spirits, coffee)
- Stock control and inventory management
- POS systems and cash handling
- Hygiene and sanitation compliance
- Customer service excellence
- Conflict resolution and guest handling
- Bar setup and breakdown
- Teamwork and collaboration
Timeline
Bartender
Khweza Bed & Breakfast – Ngara, Nairobi
03.2024 - Current
Bartender
After 40 Hotel – CBD, Nairobi
11.2020 - 01.2024
Kenya Certificate of Secondary Education
Kenya Certificate of Primary Education
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