NAOMI WAMBUA
NAIROBI,30
Summary
Skilled in guest relations management and safe food handling, I excel in fast-paced environments, significantly increasing referrals and walk-in business. My expertise also spans hospitality service, underpinned by strong relationship management abilities.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
6
6
years of professional experience
Work History
WAITRESS
DOLPHIN VILLAGE
08.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
HOUSEKEEPING ROOM ATTENDANT
OMAN MUSCAT
02.2021 - 07.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Hang, cleaned and rehung draperies to maintain freshness.
Front Office Receptionist
AZURI RESTAURANT
08.2020 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Identified visitors' needs to offer solutions and information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
CUSTOMER SERVICE REPRESENTATIVE
JACARANDA HOTEL
08.2019 - 01.2021
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
PASTRY CHEF
BRIOCHE BY RUBIS
05.2018 - 07.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Education
Bachelor of Science - Hospitality Administration And Management
KARATINA UNIVERSITY
KARATINA12.2018
High School Diploma -
MATUNGULU GIRLS SECONDARY SCHOOL
MACHAKOS12.2014
No Degree -
AIC MATHENI JUNIOR ACADEMY
MACHAKOS 12.2010
Skills
- Menu Recommendations
- Safe Food Handling
- Guest Relations Management
- Customer Service
- Relationship Management
- Food Production
- Hospitality service expertise
- Reservation Management
- Food safety understanding
- Accurate money handling
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Additional Information
Written and Verbal
English
Swahili
REFEERES
Dr Bisi Mengo
Lecturer in Hospitality Management
Karatina University
Tel. +254 727 586 399
Elly Kibet
General Manager
Caramel Lounge and Restaurant- Muscat
Tel. +968 9418 2862
Ken Mueller
General Manager
Dolphin Village- Muscat
Tel. +968 9512 7108
Timeline
WAITRESS
DOLPHIN VILLAGE
08.2022 - Current
HOUSEKEEPING ROOM ATTENDANT
OMAN MUSCAT
02.2021 - 07.2022
Front Office Receptionist
AZURI RESTAURANT
08.2020 - 08.2021
CUSTOMER SERVICE REPRESENTATIVE
JACARANDA HOTEL
08.2019 - 01.2021
PASTRY CHEF
BRIOCHE BY RUBIS
05.2018 - 07.2019
Bachelor of Science - Hospitality Administration And Management
KARATINA UNIVERSITY
High School Diploma -
MATUNGULU GIRLS SECONDARY SCHOOL
No Degree -
AIC MATHENI JUNIOR ACADEMY
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