Naomi Tanyai
Thika, Nairobi Province,30
Summary
Proven track record in enhancing customer satisfaction and sales at Lunatech Computers, leveraging strong product knowledge and exceptional customer service skills. Increased referrals through personalized accessory recommendations and exceeded sales targets. Collaborated effectively with teams, demonstrating excellent communication and interpersonal abilities. Achieved significant improvements in retail merchandising and customer engagement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Computer Accessories Sales Personell
Lunatech Computers
Thika, Nairobi Province
12.2023 - Current
- Assisted customers with styling advice based on current fashion trends while working closely with other team members to meet individual preferences.
- Communicated effectively with fellow associates on sales goals, store initiatives, and relevant customer feedback for continued growth.
- Balanced multiple tasks simultaneously while maintaining a high level of quality service for customers in a fast-paced retail environment.
- Boosted customer satisfaction by providing personalized recommendations for accessory purchases.
- Exceeded monthly sales targets through upselling techniques and tailored product suggestions.
- Assisted customers in selecting the perfect accessories to complement their wardrobe, resulting in repeat business and increased referrals.
- Managed cash register transactions efficiently, ensuring accurate accounting of daily revenue totals.
- Supported visual merchandising efforts by arranging displays according to seasonal themes or promotions to capture customer interest.
- Collaborated with team members to create promotional events that increased customer engagement and sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
Computer Assistant
Lunatech Computers
Thika
10.2023 - Current
- Improved user experience with proactive troubleshooting and efficient problem resolution.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Collaborated with IT team on network upgrades, ensuring minimal disruption to daily operations.
- Supported end-users with remote desktop assistance, resolving issues quickly and efficiently.
- Regularly monitored system logs to identify potential threats or issues before they became critical problems.
- Assisted in the development of custom applications to meet specific departmental needs.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Generated reports to track performance and analyze trends.
Customer Care Representative
Safaricom
Nairobi, Nairobi Province
05.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
Brand Ambassador
Talkcell
Narok, Narok District
01.2021 - 04.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Communicated product information with confidence and educated consumers about company.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Education
High School Diploma -
Silver Gate College
Narok, Narok District, KenyaBachelor of Science - Chemistry,biological Sciences
Egerton University Main Campus
Nakuru, Nakuru District, Kenya12.2021
Skills
- Strong product knowledge
- Customer Service
- Relationship Building
- Goal-oriented mindset
- Team Management
- Cash handling proficiency
- Store maintenance
- Troubleshooting
- Fashion Awareness
- Brand representation
- Honest and Dependable
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Creative Thinking
- Excellent Written and Verbal Communication
- Goal-Driven
- Safety and Cleanliness Standards
- Ability to Lift 40 pounds
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Sales and Promotions
- Customer Needs Assessment
- Retail Merchandising
- Register Opening and Closing
- Store Policies and Procedures
- Speech Clarity
- Brand Promotion
- Merchandise Recommendations
- Microsoft applications proficiency
- Retail Metrics and Goals
- Service Contracts
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of .
Travelling
My travels have largely been within the diverse and beautiful landscapes of Kenya, with some ventures to the border regions of Kenya and Uganda. Each journey within Kenya has been a unique experience, showcasing the country's rich cultural tapestry and stunning natural beauty.
One of my favorite destinations has been the Maasai Mara, where I witnessed the awe-inspiring Great Migration. Watching thousands of wildebeest and zebras traverse the plains was a spectacle like no other. The vibrant culture of the Maasai people added a fascinating cultural dimension to the trip.
Exploring the coastal region, I marveled at the pristine beaches of Diani and the historic charm of Lamu Island. The Swahili culture and architecture, with their intricate designs and rich history, offered a glimpse into Kenya’s storied past.
My travels also took me to the lush landscapes of Western Kenya. Visiting Kakamega Forest, I was enchanted by its biodiversity, while Lake Victoria's shores provided serene, picturesque views. The border region of Kenya and Uganda, especially around Busia, presented an interesting blend of cultures and lifestyles, highlighting the interconnectedness of the two nations.
These travels have deepened my appreciation for Kenya's diversity, from its wildlife and natural wonders to its cultural heritage. Each journey has been an adventure, revealing the many facets of this beautiful country.
Timeline
Computer Accessories Sales Personell
Lunatech Computers
12.2023 - Current
Computer Assistant
Lunatech Computers
10.2023 - Current
Customer Care Representative
Safaricom
05.2021 - 12.2021
Brand Ambassador
Talkcell
01.2021 - 04.2021
High School Diploma -
Silver Gate College
Bachelor of Science - Chemistry,biological Sciences
Egerton University Main Campus