Summary
Overview
Work History
Education
Skills
Timeline
Generic

NAOMI OMUSALA

RESTAURANT HOSTESS
Nairobi,KENYA

Summary

Professional with strong experience in hospitality management and guest services. Demonstrated ability to enhance team performance and deliver exceptional customer satisfaction. Skilled in problem solving, multitasking and adapting to changing needs. Known for reliability, effective communication and leadership in high-pressure environments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Office Administrator

True North Logistics
Mombasa, Mombasa District
01.2024 - Current
  • Managed approximately 30 Incoming calls and emails per day
  • Coordinated office operations including scheduling, correspondence and documentation.
  • Ensured smooth daily workflows and maintained accurate records.
  • Assisted management with planning and implementation of administrative systems.

Events Supervisor

Starbucks Hotel Eldoret
Eldoret, Uasin Gishu
01.2021 - 01.2023
  • Managed to solve problems that arose in the events.
  • Communicated with different suppliers and acted as a point of contact for all external parties.
  • Briefed the staff and supervising their tasks as I oversaw day to day operations.
  • Setting up equipment, managing venue layouts and coordinating all event services like catering and entertainment.

Intern Commis Chef

The One Watamu
Malindi, Kilifi District
01.2019 - 2021
  • Maintaining kitchen and food hygiene in the establishment
  • Supported restaurant service including guest interaction
  • Ensuring all the work stations of the kitchen are clean.
  • Food preparation like chopping, cutting and portioning.
  • Receiving deliveries and food labelling as I inform supervisor of the low supplies.

Education

Diploma - Food and Beverage Management

The Eldoret National Polytechnic
Eldoret, 44
01.2023

Certificate - Food and Beverage Management

The Eldoret National Polytechnic
Eldoret, 44
01.2020

Skills

Reservation handling and coordination

Guest relations

Assertiveness

Strong multitasking

Menu memorization

Conflict resolution

POS system operations

Customer service

Cleanliness and hygiene

Scheduling

Food inspection

Timeline

Office Administrator

True North Logistics
01.2024 - Current

Events Supervisor

Starbucks Hotel Eldoret
01.2021 - 01.2023

Intern Commis Chef

The One Watamu
01.2019 - 2021

Diploma - Food and Beverage Management

The Eldoret National Polytechnic

Certificate - Food and Beverage Management

The Eldoret National Polytechnic
NAOMI OMUSALARESTAURANT HOSTESS