Exposure to global talent
NAOMI NYANGARESI
SOCIAL SCIENCE
Nairobi, Nairobi Province,30
Summary
Dynamic professional with a proven track record at MIGORI COUNTY GOVERNMENT, enhancing operational efficiency and fostering stakeholder relationships. Excelled in customer service and problem-solving, significantly improving client satisfaction. Skilled in Microsoft Office and adept at verbal communication, I bring a blend of hard and soft skills vital for driving success in fast-paced environments.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 1 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
GENDER GUIDING AND COUNSELLING OFFICER
MIGORI COUNTY GOVERMENT
MIGORI, Migori District
01.2020 - 10.2020
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Coordinated operations with other emergency service groups.
Customer Care Representative
GAME CHANGER
04.2023 - 12.2023
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Virtual Assistant
AJIRA DIGITAL
03.2024 - 10.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Education
Bachelor of Science - Development Studies
Jomo Kenyatta University
Nairobi, Nairobi Province, Kenya 09.2017 - 11.2021
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Social media updating
Meeting scheduling
Problem-solving
Time management
Travel planning
Online marketing
Verbal and written communication
Interests
Cost efficiency
Time savviness
Ever present support
Timeline
Virtual Assistant
AJIRA DIGITAL
03.2024 - 10.2024
Customer Care Representative
GAME CHANGER
04.2023 - 12.2023
GENDER GUIDING AND COUNSELLING OFFICER
MIGORI COUNTY GOVERMENT
01.2020 - 10.2020
Bachelor of Science - Development Studies
Jomo Kenyatta University
09.2017 - 11.2021
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