Naomi Khaoya
Kakamega,Kenya
Summary
Highly organized and proactive administrative and operations professional with experience supporting leadership, managing schedules, coordinating logistics, and maintaining efficient office operations. Skilled in executive support, calendar and meeting management, professional communications, and operational problem-solving. Adept at quickly learning new tasks, including travel coordination and research, with a strong service-oriented mindset. Known for discretion, reliability, and calmness under pressure, ensuring leadership can focus on core priorities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative & Financial Assistant
Remote
01.2023 - Current
- Manage leadership calendars, coordinate 20+ meetings per month, and proactively resolve scheduling conflicts to maintain efficient workflows.
- Prepare executives for meetings with comprehensive briefs, research, and documentation of action items, ensuring 100% follow-up on critical tasks.
- Coordinate administrative tasks such as digital filing, record-keeping, and finance tracking, improving document accessibility and reducing retrieval time by 30%.
- Draft professional communications, emails, and reports with a high level of discretion and accuracy, supporting smooth internal and client interactions.
- Take ownership of issues as they arise, troubleshooting independently and streamlining processes to prevent workflow disruptions.
- Conduct research and provide support for travel logistics, demonstrating strong organizational and problem-solving skills.
- Use Asana and other task-management tools to track priorities, deadlines, and follow-ups, achieving 100% task completion on time.
Administrative Assistant Intern
ECLOF Kenya
12.2023 - 02.2024
- Supported day-to-day office operations in a fast-paced environment, handling 50+ client records per week with accuracy.
- Assisted loan officers and management by organizing digital and physical records, improving data accuracy by 25%.
- Tracked appointments, supported scheduling, and entered client information into internal systems, contributing to timely client follow-ups.
- Responded to customer inquiries professionally, enhancing customer satisfaction and supporting a service-oriented office culture.
- Contributed to improved record-keeping and internal communication processes, helping reduce administrative errors by 20%.
- Microfinance Institution
Education
Bachelor of Science - Economics
Masinde Muliro University of Science and Technology
Skills
- Executive & Administrative Support
- Calendar & Schedule Management
- Meeting Preparation & Minute-Taking
- Follow-Ups & Action Tracking
- Travel Research & Logistics Coordination
- Expense Tracking & Documentation
- Drafting Professional Communications
- Office & Vendor Coordination
- Project & Task Management (Asana, Google Workspace)
- Research & Problem-Solving
- Confidentiality & Professional Discretion
- Adaptability & Quick Learning
Certification
- Certificate in Computer Packages, Kakamega School of Professional Studies
- Social Media Marketing Certificate, Online, 2024
Languages
- English, Fluent
- Kiswahili, Fluent
Tools And Technology
- Asana & Task Management Tools
- Google Workspace (Docs, Sheets, Calendar, Drive)
- Microsoft Office Suite
- Online Research Tools
Timeline
Administrative Assistant Intern
ECLOF Kenya
12.2023 - 02.2024
Administrative & Financial Assistant
Remote
01.2023 - Current
Bachelor of Science - Economics
Masinde Muliro University of Science and Technology