Hi, I’m
NAOMI BIY
Administrative Assistant
Nairobi
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
3
years of professional experience
1
Language
Work History
Newark Frontiers
Assistant Administrative Secretary
08.2023 - 01.2024
Job overview
- Assisted in the preparation of reports, presentations, and correspondence for senior management, ensuring accuracy and timely completion.
- Collaborated with multiple departments to facilitate smooth operations in the office, fostering teamwork among colleagues.
- Implemented a new record-keeping system which greatly reduced time spent searching for documents when needed urgently by upper management personnel.
- Maintained strict confidentiality of sensitive information while handling a high volume of administrative tasks.
Jays Kitchen
Cashier Assistant
02.2023 - 08.2023
Job overview
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
Jawabu Microfinance
Customer Service Representative
09.2021 - 08.2022
Job overview
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Platinum Credit Ltd - Hq
Sales Associate
04.2021 - 01.2022
Job overview
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
St Pauls UniversityLimuru
BBA from Business Administration And Management
04.2001
Ndarawetta Girls Secondary SchoolBomet
11.2015
Skills
Meeting Coordination
undefinedTimeline
Assistant Administrative Secretary
Newark Frontiers
08.2023 - 01.2024
Cashier Assistant
Jays Kitchen
02.2023 - 08.2023
Customer Service Representative
Jawabu Microfinance
09.2021 - 08.2022
Sales Associate
Platinum Credit Ltd - Hq
04.2021 - 01.2022
St Pauls University
BBA from Business Administration And Management
04.2001
Ndarawetta Girls Secondary School
Skills And Experience
- Ability to follow commands, as well as formulating working instructions
- Sound ability to work on various tasks to completion, setting targets and meeting deadlines
- Ability to create and maintain good relationships with team mates
- Excellent written and verbal communication skills in English and Kiswahili
- Excellent mastery of the Microsoft Office applications including Word, Excel, PowerPoint, Outlook and Access
Personal Information
- Date of Birth: 1997
- Gender: Female
- Nationality: Kenyan
References
- Dennis Gisemba, Operations manager, Jawabu microfinance, 254713158093
- Samuel Cheruiyot, Humanitarian, Daadab refugee camp, 0722976527
- Simon Killong, Accountant, Ewaso Nyiro South Development Authority, +254704195600
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