Summary
Overview
Work History
Education
Skills
Languages
Gdpr Consent
Timeline
Generic

Naomi Baraga

Warsaw,Poland

Summary

Results-driven professional with a strong background in compliance operations, data analytics services, and customer service management within hospitality and business environments. Skilled at ensuring regulatory adherence, streamlining operational processes, and leveraging data insights to improve efficiency and customer experience. Recognized for leadership in managing teams, fostering client satisfaction, and delivering high-quality service in fast-paced, multicultural settings.

Overview

10
10
years of professional experience

Work History

Data Analyst

DeckerMed Africa Trust
Nairobi
01.2025 - 10.2025
  • Collected, cleaned, and managed program data to ensure accuracy and reliability.
  • Analyzed health and community project data to track KPIs and measure impact.
  • Developed dashboards and reports for management and donor accountability.
  • Supported monitoring & evaluation teams with data insights for decision-making.

Vocational Educator

Radosny Usmiech Przedszkole
Warsaw, Poland
06.2023 - 12.2024
  • Conducted language games, role plays, and interactive learning activities.
  • Taught alphabet, songs, and basic communication skills.
  • Supported early childhood learning in a multicultural environment.

Customer Service Representative

Meshico Group Dubai
Dubai
09.2021 - 11.2022
  • Handled customer complaints and provided timely solutions.
  • Managed high volumes of inbound and outbound calls.
  • Clarified customer needs, provided solutions, and upsold products.
  • Trained and supervised call center team members.

Restaurant Hostess

Palazzo Versace Dubai
Dubai
04.2016 - 03.2018
  • Handled reservations and provided excellent customer service.
  • Assisted guests with information and ensured smooth service delivery.
  • Maintained professional interactions while managing guest relations.

Education

Business Management -

Academy of Applied Sciences WSGE
Warsaw, Poland

Tour Guiding and Travel Operations -

Institute of Applied Studies and Research
Nairobi

German Language -

Goethe Institute
Nairobi

Skills

  • Data Analysis & Reporting
  • Compliance Operations
  • Customer Service Management
  • Monitoring & Evaluation Support
  • Workflow Optimization
  • Cross-cultural Communication
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Dashboard & Report Development

Languages

  • English
  • Swahili
  • German (basic)

Gdpr Consent

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

Timeline

Data Analyst

DeckerMed Africa Trust
01.2025 - 10.2025

Vocational Educator

Radosny Usmiech Przedszkole
06.2023 - 12.2024

Customer Service Representative

Meshico Group Dubai
09.2021 - 11.2022

Restaurant Hostess

Palazzo Versace Dubai
04.2016 - 03.2018

Business Management -

Academy of Applied Sciences WSGE

Tour Guiding and Travel Operations -

Institute of Applied Studies and Research

German Language -

Goethe Institute
Naomi Baraga