Naomi Baraga
Warsaw,Poland
Summary
Results-driven professional with a strong background in compliance operations, data analytics services, and customer service management within hospitality and business environments. Skilled at ensuring regulatory adherence, streamlining operational processes, and leveraging data insights to improve efficiency and customer experience. Recognized for leadership in managing teams, fostering client satisfaction, and delivering high-quality service in fast-paced, multicultural settings.
Overview
10
10
years of professional experience
Work History
Data Analyst
DeckerMed Africa Trust
Nairobi
01.2025 - 10.2025
- Collected, cleaned, and managed program data to ensure accuracy and reliability.
- Analyzed health and community project data to track KPIs and measure impact.
- Developed dashboards and reports for management and donor accountability.
- Supported monitoring & evaluation teams with data insights for decision-making.
Vocational Educator
Radosny Usmiech Przedszkole
Warsaw, Poland
06.2023 - 12.2024
- Conducted language games, role plays, and interactive learning activities.
- Taught alphabet, songs, and basic communication skills.
- Supported early childhood learning in a multicultural environment.
Customer Service Representative
Meshico Group Dubai
Dubai
09.2021 - 11.2022
- Handled customer complaints and provided timely solutions.
- Managed high volumes of inbound and outbound calls.
- Clarified customer needs, provided solutions, and upsold products.
- Trained and supervised call center team members.
Restaurant Hostess
Palazzo Versace Dubai
Dubai
04.2016 - 03.2018
- Handled reservations and provided excellent customer service.
- Assisted guests with information and ensured smooth service delivery.
- Maintained professional interactions while managing guest relations.
Education
Business Management -
Academy of Applied Sciences WSGE
Warsaw, PolandTour Guiding and Travel Operations -
Institute of Applied Studies and Research
NairobiGerman Language -
Goethe Institute
NairobiSkills
- Data Analysis & Reporting
- Compliance Operations
- Customer Service Management
- Monitoring & Evaluation Support
- Workflow Optimization
- Cross-cultural Communication
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Dashboard & Report Development
Languages
- English
- Swahili
- German (basic)
Gdpr Consent
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Data Analyst
DeckerMed Africa Trust
01.2025 - 10.2025
Vocational Educator
Radosny Usmiech Przedszkole
06.2023 - 12.2024
Customer Service Representative
Meshico Group Dubai
09.2021 - 11.2022
Restaurant Hostess
Palazzo Versace Dubai
04.2016 - 03.2018
Business Management -
Academy of Applied Sciences WSGE
Tour Guiding and Travel Operations -
Institute of Applied Studies and Research
German Language -
Goethe Institute