Nancy Sisia Songoi
Laundry attendant
Nairobi
Summary
Highly dedicated and hardworking Laundry Worker with Skilled multitasker and able to handle a high volume of laundry area with speed and accuracy. Organize linen carts and uniform for washing ironing and drying. Clean laundry equipment and work areas on a regular basis as required by international standards.
Overview
2025
2025
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Laundry Attendant
Ole-sereni Hotel
1 2018 - Current
- Conducted training of housekeeping employees to explain laundry work procedures, as well as use and maintenance of laundry equipment
- Collaborated with housekeeping team to make sure washed cloths and linen are returned on time
- Packing laundry items for pickup or delivery to customers and inhouse guests
- Collected laundry and dry cleaning bags using laundry handcart from guest rooms and ensure that guest name, room number correspond correctly
- Counted and verify all items collected as per laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet
- Checked all items for damage or stains and take appropriate action to rectify the issue
- Communicated immediately to the superiors in case any valuable items like cash, jewelers, credit cards etc
- Found in guests cloth pockets
- Responsible to processes the guests and crew clothing on the correct equipment / machines using the appropriate chemicals and temperature
- Sorting employee uniforms for appropriate action like washing, dry cleaning, ironing or send for repairing to the hotel's tailor
- Checked all laundry machine for leaks or faulty and reporting to the maintenance team for repair
- Kept an updated inventory of laundry detergents and proper stocking
- Utilized commercial laundry equipment to clean all hotel linens in large washing machine and drying
- Trained housekeeping and kitchen staff three bucket procedure for washing, rinsing, and sanitizing where a different bucket and sponge or mop is used for each task
Laundry Assistant/Housekeeper
Safari Park Hotel
01.2015 - 11.2017
- Trained all staff importance of communication and chemical usage at work
- Sorting of different of soiled linen color and type
- Ironing and folding of crew uniforms after wash then packing
- Disinfectanting the laundry before mopping
- Kept an updated inventory of laundry detergents and sewing kits
- Track maintenance and repairs on laundering equipment
- Restock fresh towels, toilet paper, and anything needed by the client
- Counted and verifying all items collected as per laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet
- Provided good Customer Service to customers' queries, concerns and complaints
- Trained the housekeeping and kitchen staff on first aid in case of emergency
- Cleaned guest rooms as per the standard needed by the management
- Checked all items for damage, leaks or stains and took appropriate action
- Completed all Laundry Service on time and helped other team members
- Trained the housekeeper on how to make towel art in guest rooms
Education
Associate of Arts - Hotel Management-Laundry And Housekeeping Services
Bima Collage
Nairobi 04.2009 - 08.2012
High School Diploma - Kenya Certificate of Secondary Education
Kaimosi Girls High School
VIHIGA 01.2004 - 11.2007
Skills
Good communication skills
professional Housekeeper
Experienced Laundry Operator
Innovative
Teachable
Comprehensive Problem Solving abilities
Laundry folding and storage
Safety and first aid training
Timeline
Laundry Assistant/Housekeeper
Safari Park Hotel
01.2015 - 11.2017
Associate of Arts - Hotel Management-Laundry And Housekeeping Services
Bima Collage
04.2009 - 08.2012
High School Diploma - Kenya Certificate of Secondary Education
Kaimosi Girls High School
01.2004 - 11.2007
Laundry Attendant
Ole-sereni Hotel
1 2018 - Current
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