Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nancy Sisia Songoi

Nancy Sisia Songoi

Laundry attendant
Nairobi

Summary

Highly dedicated and hardworking Laundry Worker with Skilled multitasker and able to handle a high volume of laundry area with speed and accuracy. Organize linen carts and uniform for washing ironing and drying. Clean laundry equipment and work areas on a regular basis as required by international standards.

Overview

2025
2025
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Laundry Attendant

Ole-sereni Hotel
1 2018 - Current
  • Conducted training of housekeeping employees to explain laundry work procedures, as well as use and maintenance of laundry equipment
  • Collaborated with housekeeping team to make sure washed cloths and linen are returned on time
  • Packing laundry items for pickup or delivery to customers and inhouse guests
  • Collected laundry and dry cleaning bags using laundry handcart from guest rooms and ensure that guest name, room number correspond correctly
  • Counted and verify all items collected as per laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet
  • Checked all items for damage or stains and take appropriate action to rectify the issue
  • Communicated immediately to the superiors in case any valuable items like cash, jewelers, credit cards etc
  • Found in guests cloth pockets
  • Responsible to processes the guests and crew clothing on the correct equipment / machines using the appropriate chemicals and temperature
  • Sorting employee uniforms for appropriate action like washing, dry cleaning, ironing or send for repairing to the hotel's tailor
  • Checked all laundry machine for leaks or faulty and reporting to the maintenance team for repair
  • Kept an updated inventory of laundry detergents and proper stocking
  • Utilized commercial laundry equipment to clean all hotel linens in large washing machine and drying
  • Trained housekeeping and kitchen staff three bucket procedure for washing, rinsing, and sanitizing where a different bucket and sponge or mop is used for each task

Laundry Assistant/Housekeeper

Safari Park Hotel
01.2015 - 11.2017
  • Trained all staff importance of communication and chemical usage at work
  • Sorting of different of soiled linen color and type
  • Ironing and folding of crew uniforms after wash then packing
  • Disinfectanting the laundry before mopping
  • Kept an updated inventory of laundry detergents and sewing kits
  • Track maintenance and repairs on laundering equipment
  • Restock fresh towels, toilet paper, and anything needed by the client
  • Counted and verifying all items collected as per laundry sheet signed by the guest and note down any discrepancy or damages on the same sheet
  • Provided good Customer Service to customers' queries, concerns and complaints
  • Trained the housekeeping and kitchen staff on first aid in case of emergency
  • Cleaned guest rooms as per the standard needed by the management
  • Checked all items for damage, leaks or stains and took appropriate action
  • Completed all Laundry Service on time and helped other team members
  • Trained the housekeeper on how to make towel art in guest rooms

Education

Associate of Arts - Hotel Management-Laundry And Housekeeping Services

Bima Collage
Nairobi
04.2009 - 08.2012

High School Diploma - Kenya Certificate of Secondary Education

Kaimosi Girls High School
VIHIGA
01.2004 - 11.2007

Skills

Good communication skills

professional Housekeeper

Experienced Laundry Operator

Innovative

Teachable

Comprehensive Problem Solving abilities

Laundry folding and storage

Safety and first aid training

Timeline

Laundry Assistant/Housekeeper

Safari Park Hotel
01.2015 - 11.2017

Associate of Arts - Hotel Management-Laundry And Housekeeping Services

Bima Collage
04.2009 - 08.2012

High School Diploma - Kenya Certificate of Secondary Education

Kaimosi Girls High School
01.2004 - 11.2007

Laundry Attendant

Ole-sereni Hotel
1 2018 - Current
Nancy Sisia SongoiLaundry attendant