NANCY WANJIRU NJERU
Assistant Restaurant Manager
Nairobi
Summary
With over 7 years of experience in the hospitality industry, I am an efficient, reliable, and ambitious professional. Driven by a desire to achieve impeccable end results and constantly striving for excellence. A fast and eager learner, able to quickly adapt to change in order to meet business goals. Strongly believing in promoting growth and nurturing talent from within, making me a valuable asset to any team.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Assistant Restaurant Manager
Tribe Hotel
Nairobi
06.2021 - Current
- Reporting directly to the restaurant manager.
- Spearheading and leading the reopening team at Jiko restaurant after its renovations.
- Ensuring service provided at the restaurant is always exceptional, professional, and fast in the restaurant with a sitting capacity of 180 pax.
- Cost controlling to ensure we are maximizing on profits and reducing losses to the company – P&L reports.
- Promoting team work and motivation amongst the team, thus being locally recognized at number #3 on TripAdvisor in the city.
- Improved the restaurant's profit margin by 23%
- Improvement of customer satisfaction rate to 99.3%
- Implemented staff training programs of up to 35 people to improve service quality and increase employee knowledge of food safety standards.
- Assisting the F&B manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Restaurant Supervisor
Tribe Hotel
03.2019 - 06.2021
- Reports directly to the assistant restaurant manager.
- Do random checks around the restaurant to correct damages and replace worn out and outdated work tools.
- Looking at general cleanliness of the restaurant and bar area.
- Make the weekly duty rota while putting into consideration individual strengths and weaknesses to ensure smooth flow of service.
- Conducting daily briefings and trainings to keep the team updated on ongoing promotions, missing items and any additional important issues.
- Monthly stock check for both glasses and cutleries to ensure the right pars are maintained according to the flow of business.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Waitress
Tribe Hotel
Nairobi, Nairobi Province
09.2017 - 03.2019
- Reports directly to the supervisor.
- Reporting to work on time and ensuring mis en plus is done adequately.
- Being conversant with both the food and beverage menu items and by this upselling becomes a walk in the park.
- Ensuring work stations are clean, organized and fully stocked up before commence and after service periods.
- Refined multitasking skills by covering 5–7 tables at a time while seeking efficient service and exceeding guest's needs and expectations.
- Worked in great harmony with 20 colleagues to showcase what greatness the restaurant has to offer.
- Completing training courses provided by the company.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
BSc. - Hospitality Management
Maseno University
Maseno 01.2012 - 01.2016
A Level -
Kyeni Girls' High School
Embu 01.2008 - 01.2011
KCPE -
St. Mary's Parochial Primary School
Embu 01.2000 - 01.2007
Skills
- Effective Communication Skills
- Collaborative Teamwork
- Effective Time Management
- Effective Team Management
- Adaptability and attention to detail
- Active Listening Skills
- Training and mentoring
- Problem solving and conflict management
Passions
- Reading self help books.
- Dancing.
- Wine tasting and food pairing.
- Watching films.
- Fitness and health clubs.
Certification
Techniques in F&B supervision, Kenya Utalii College.
Timeline
WSET Level 2 certificate, HCC-EA.
06-2024
Assistant Restaurant Manager
Tribe Hotel
06.2021 - Current
Techniques in F&B supervision, Kenya Utalii College.
08-2020
Restaurant Supervisor
Tribe Hotel
03.2019 - 06.2021
Waitress
Tribe Hotel
09.2017 - 03.2019
BSc. - Hospitality Management
Maseno University
01.2012 - 01.2016
A Level -
Kyeni Girls' High School
01.2008 - 01.2011
KCPE -
St. Mary's Parochial Primary School
01.2000 - 01.2007
Similar Profiles
MARCUS MUTUKU MAINAMARCUS MUTUKU MAINA
Head Bartender at Tribe HotelHead Bartender at Tribe Hotel
Michael OokoMichael Ooko
Housekeeping Attendant at Tribe HotelHousekeeping Attendant at Tribe Hotel
Anisha MaharjanAnisha Maharjan
Hotel Duty Manager at Tribe Hotel Kings ParkHotel Duty Manager at Tribe Hotel Kings Park