Using POS and creating Excels
Hi, I’m
Nancy Njoki
Captain Waiter
Nairobi,Ruaka
"❤IN ALL YOU DO, SERVE WITH HEART!"
Summary
Dynamic hospitality professional with extensive experience at Peppertree restaurant and ParkInn by Radisson Blu, excelling in team supervision and guest relations. Proven ability to enhance service efficiency and customer satisfaction through effective conflict management and quality control. Adept at training staff and fostering strong relationships, ensuring a seamless dining experience.
Overview
6
years of professional experience
2
Languages
2
Certificates
Work History
Peppertree Restaurant
Head Waiter
07.2023 - Current
Job overview
- Increase overall restaurant efficiency by effectively managing and delegating tasks to the waitstaff.
- Train staff members on the use of the POS system.
- Manage food resources, memorize orders, and coordinate customer service.
- Collaborate with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served a personal section of tables.
- Use communication and problem-solving skills to resolve customer complaints, and promote long-term loyalty.
- Improve communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handle customer complaints professionally, resolving issues through diplomatic acknowledgment, and commitment to service.
- Carry out complete opening, closing, and shift change duties to keep the restaurant working efficiently and the teams ready to meet customer needs.
ParkInn By Radisson Blu
Captain Waiter
02.2021 - 09.2023
Job overview
- Showed high-level understanding of fine dining standards and practices.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Mentored junior waitstaff members through constructive feedback sessions aimed at improving their service skills over time.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Rathithi Polytechnic
Food and Beverage Lecturer
01.2020 - 03.2022
Job overview
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Education
Kibondeni CollegeLavington, Nairobi Province, Kenya
High School Diploma
04.2001
University Overview
- Professional Development Studies: Soft skills(interpersonal and personal skill, March 2025
Skills
Team supervision
undefinedAffiliations
- Max Business School
- Society of Human Resource Management
- Beverage Intelligence University
- Alison School
Software
Interests
Volunteering
Travel an cultural exploration.
Hospitality and customer service trends
Conflict resolution and communicating skills.
Soft Skills
Lead team of 5+ waitstaff,using strong interpersonal skills to ensure smooth coordination and high morale during peak hours.
Resolve customer complaints calmly and professionally, enhancing guest satisfaction scores by 20%.
Timeline
Beverage Intelligence- 3 months
03-2024
Head Waiter
Peppertree Restaurant
07.2023 - Current
Captain Waiter
ParkInn By Radisson Blu
02.2021 - 09.2023
Food and Beverage Lecturer
Rathithi Polytechnic
01.2020 - 03.2022
Food and Beverage Management, Kibondeni College - 4 years
09-2017
Kibondeni College
High School Diploma
04.2001
Certification
Beverage Intelligence- 3 months
Accomplishments
- Supervised team of 5 waitstaff members.
- Achieved good quality service through effectively helping with guess expectancy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved high sales by upselling with accuracy and efficiency.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsTeam Building / Company RetreatsWork-life balanceLanguages
English
Advanced (C1)
Swahili
Advanced (C1)
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