Nancy Mukami
Nairobi, Nairobi
Summary
Dedicated professional equipped with exceptional skills and expertise in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Cooptalk Communications LTD.
Nairobi
01.2024 - Current
- Managed customer inquiries through phone, email, and chat channels.
- Educated customers on products and services to promote satisfaction.
- Escalated unresolved issues to appropriate departments for further assistance.
- Maintained knowledge of company policies and procedures for effective support.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
Convenient Store Manager
Rubis Enjoy
Thika
06.2020 - 11.2023
- Managed daily store operations and ensured adherence to company policies.
- Supervised staff scheduling and delegated tasks to optimize workflow efficiency.
- Maintained inventory levels and conducted regular stock audits for accuracy.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Monitored daily financial transactions and tracked sales data to identify areas of improvement.
- Inspected store premises regularly to ensure cleanliness standards were met.
Education
Diploma in Procurement And Supply Chain Management
Kenya Institute of Management
Thika, Kenya11-2019
Skills
- Service excellence
- Resolution strategies
- Help desk support
- Point of Sale (POS)
- Product knowledge
- Technical issue resolution
- Customer relationship management
Languages
Swahili
First Language
English
Advanced (C1)
C1
INTERESTS
- Puzzle solving
- E-sports
- Continuous learning
- Technology
Timeline
Customer Care Representative
Cooptalk Communications LTD.
01.2024 - Current
Convenient Store Manager
Rubis Enjoy
06.2020 - 11.2023
Diploma in Procurement And Supply Chain Management
Kenya Institute of Management