NANCY MBULA JOSEPH
IT SUPPORT
MAKUENI,Makindu
Summary
Dynamic and results-oriented Technical Support Representative with extensive experience in IT support, systems administration, and software development. Skilled in troubleshooting complex technical issues, improving user satisfaction, and ensuring seamless operations. Adept at staying abreast of technology trends and committed to continuous improvement in service delivery. Aiming to leverage my expertise to contribute effectively to a renowned organization.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
Work History
IT Intern
Karatina University
Nyeri, Nyeri District
1 2020 - 1 2021
- Troubleshooted and resolved various network, software, and hardware issues, ensuring minimal downtime
- Provided end-user support and training, enhancing user competence and satisfaction
- Set up workstations and connected necessary peripheral devices (printers), ensuring seamless operations
- Conducted regular preventive maintenance on computers and printers, extending equipment lifespan
- Performed data entry and sorting tasks, maintaining accurate and organized records.
IT Assistant
Ashton Apparel (EPZ)
Mombasa, Mombasa District
07.2017 - 02.2018
- Managed data entry, verification, and backup processes to ensure data integrity and availability
- Resolved IT-related errors on computers, software, and local area networks, maintaining optimal system performance
- Terminated CAT 5e Ethernet cables, ensuring reliable network connections
- Provided end-user support and training, improving user efficiency and satisfaction
- Installed biometric systems and CCTV cameras, enhancing security and monitoring capabilities.
IT Attachee
Ashton Apparel (EPZ)
Mombasa, Mombasa District
05.2016 - 08.2016
- Installed and configured hardware and software, ensuring proper functionality and user readiness
- Set up and configured hardware according to specifications, ensuring optimal performance
- Troubleshooted and resolved network, software, and hardware issues, maintaining operational efficiency
- Provided end-user support and training, enhancing user competence and productivity
- Terminated CAT 5e Ethernet cables using RJ45 connectors, ensuring reliable network infrastructure.
IT Attachee
Water Resource Management Authority (WARMA)
Nairobi, Nairobi Province
05.2015 - 08.2015
- Managed data backup processes to ensure data security and business continuity
- Provided end-user support and training, enhancing user proficiency and satisfaction
- Conducted preventive maintenance on computers and printers, ensuring optimal performance and longevity
- Installed and configured hardware and software, ensuring readiness and functionality
- Diagnosed and troubleshooted network, hardware, and software errors, maintaining system reliability
- Configured printers to the local network, facilitating efficient printing operations.
Education
Bachelor of Science in Information Technology -
Meru University of Science And Technology
Meru, 26 09.2013 - 06.2017
Certificate of Computer Operation -
Chacha Computer College
Makueni Boma, 23 05.2013 - 08.2013
Kenyan Certificate of Secondary Education -
Mwaani Girls’ High School
Makueni Boma, 23 01.2009 - 01.2012
Kenya Certificate of Primary Education -
Mbiuni Primary School
Makueni Boma, 23 01.2000 - 01.2008
Skills
Experienced in conducting data backups to safeguard information and ensure business continuity
Collaborative team player with excellent communication skills, capable of working effectively with diverse teams
Strong command of written and spoken English, facilitating clear and professional communication
Skilled in conducting research, collecting and analyzing data, and presenting findings effectively
Excellent problem-solving and critical-thinking abilities, capable of addressing both simple and complex issues
Self-motivated and able to perform under pressure, delivering high-quality results in a timely manner
Committed to staying ahead of technology trends and continuously enhancing technical expertise
References
- Mr. Michael Gitau, ICT Director, Karatina University, P.O Box 1957-10102, Karatina, Nyeri, 0722361126, mgitau@karu.ac.ke
- Mr. Hiren Lapsiwala, ICT Manager, Ashton Apparel (EPZ), P.O. Box 43371-80100, Mombasa, Kenya, 0700112102
- Festus Irungu, Chief Human Resource Manager, WARMA, P.O. Box 45250-00100, Ngong Road, Nairobi, 0700056472
Timeline
IT Assistant
Ashton Apparel (EPZ)
07.2017 - 02.2018
IT Attachee
Ashton Apparel (EPZ)
05.2016 - 08.2016
IT Attachee
Water Resource Management Authority (WARMA)
05.2015 - 08.2015
Bachelor of Science in Information Technology -
Meru University of Science And Technology
09.2013 - 06.2017
Certificate of Computer Operation -
Chacha Computer College
05.2013 - 08.2013
Kenyan Certificate of Secondary Education -
Mwaani Girls’ High School
01.2009 - 01.2012
Kenya Certificate of Primary Education -
Mbiuni Primary School
01.2000 - 01.2008
IT Intern
Karatina University
1 2020 - 1 2021
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